Experienced Remote Customer Support Agent – North Yorkshire – Flexible Part‑Time, Commission‑Based, Work From Home

About brighthush

brighthush is a trailblazing leader in the sports, leisure, and lifestyle awards sector, boasting a legacy of over four decades of delivering exceptional recognition solutions across the United Kingdom. With a portfolio that includes more than 15,000 award designs, brighthush combines cutting‑edge technology, a robust online platform, and a nationwide network of local customer champions to provide a truly “local shop” experience with national expertise.

Our mission is simple yet powerful: to help leagues, teams, clubs, and corporations celebrate excellence with unmatched quality, outstanding customer service, and remarkable value for money. Whether you’re a seasoned sports organization or a budding community club, brighthush is your trusted partner in turning achievements into lasting memories.

Why Join brighthush?

At brighthush, we believe that great people create great results. We’re looking for motivated, customer‑centric individuals who thrive in a flexible, remote environment and are eager to grow their income through a performance‑based commission structure. If you enjoy working from home, love sports or community events, and want to be part of a dynamic, forward‑thinking team, this role is for you.

Key Responsibilities

• Lead Generation & Territory Management: Identify and cultivate new business opportunities within the North Yorkshire region, building a robust pipeline of prospects.
• Customer Journey Support: Guide customers from initial inquiry through to order placement and post‑purchase follow‑up, ensuring a seamless, personalized experience.
• Brand Advocacy: Serve as brighthush’s voice on the ground, gathering market insights, customer feedback, and competitive intelligence to inform strategy.
• Target Achievement: Set, monitor, and exceed monthly and quarterly sales targets, leveraging data and analytics to optimize performance.
• Value‑Based Selling: Communicate the unique benefits of brighthush’s award solutions, highlighting quality, speed, and customization options.
• Collaboration & Reporting: Work closely with the central sales team, share best practices, and provide regular updates on territory activity.

Essential Qualifications

• High school diploma or equivalent; higher education is a plus.
• Strong interpersonal skills with a confident, personable demeanor.
• Comfortable using the internet, CRM systems, and data‑driven tools.
• Organized, disciplined, and self‑motivated with the ability to manage time effectively in a remote setting.
• Passion for sports, community events, or related pastimes.

Preferred Qualifications

• Previous experience in sales, customer support, or a related field.
• Knowledge of the sports or awards industry.
• Experience with commission‑based compensation structures.
• Basic understanding of e‑commerce platforms and online ordering processes.

Skills & Competencies

• Communication: Clear, concise, and persuasive verbal and written communication.
• Problem‑Solving: Ability to address customer concerns swiftly and effectively.
• Tech Savvy: Comfortable navigating cloud‑based software, virtual meeting tools, and data entry systems.
• Adaptability: Thrive in a fast‑changing environment and adjust strategies as needed.
• Team Player: Collaborate with colleagues across departments to achieve shared goals.

What We Offer

At brighthush, we value the hard work of our team members and reward them accordingly. This role offers:

• Uncapped Commission: Earn as much as your effort and results allow.
• Commission paid on retained business, ensuring long‑term income potential.
• No prior sales experience required – we provide comprehensive training.
• Full remote work flexibility – work from the comfort of your home.
• Cloud‑based software that lets you manage your schedule and sales activities on your terms.
• Structured bonus schemes after six months of proven performance.
• Ongoing professional development and mentorship from senior sales leaders.
• Access to exclusive brighthush events, webinars, and industry conferences.

Infrastructure & Requirements

To succeed in this role, you’ll need:

• Reliable high‑speed internet connection.
• Computer or laptop capable of running CRM and communication tools.
• Telephone or VoIP system for customer outreach.
• Quiet, dedicated workspace within your home.

Career Growth & Learning Opportunities

brighthush is committed to nurturing talent and providing clear pathways for advancement. As you build expertise and demonstrate success, you’ll have opportunities to:

• Progress into senior sales or account management roles.
• Take on leadership responsibilities within your territory.
• Participate in cross‑functional projects, expanding your skill set beyond sales.
• Earn certifications in customer relationship management and sales strategy.

Our Culture

We pride ourselves on a culture that values innovation, collaboration, and a genuine passion for sports and community. At brighthush, you’ll find:

• A supportive, inclusive environment where every voice is heard.
• Regular virtual team gatherings, knowledge sharing sessions, and social events.
• Recognition programs that celebrate achievements and milestones.
• Commitment to work‑life balance, especially important for remote roles.

Compensation & Benefits

While the base salary is commission‑only, the potential earnings are substantial. The structure is designed to reward high performers with:

• Competitive commission rates on all sales.
• Retention bonuses for repeat business.
• Performance‑based bonuses after six months.
• Access to a comprehensive benefits package, including health, dental, and retirement plans, once you meet eligibility criteria.

How to Apply

If you’re ready to take your career to the next level, join a company that values your contributions and offers the flexibility to work from home, we’d love to hear from you. Click the link below to submit your application and start your journey with brighthush today.