Part‑Time Remote Customer Support Specialist – Earn Uncapped Commission, Flexible Hours, Sports & Leisure Industry – Gloucestershire

Introduction

Welcome to brighthush, a family‑owned powerhouse that has been delivering top‑quality awards, trophies, and sporting accolades across the UK for over 45 years. Our mission is simple: to combine the convenience of a modern, interactive webstore with the personal touch of local customer champions, ensuring every league, club, or corporation receives an unrivalled selection of awards, exceptional service, and remarkable value for money.

We’re looking for a motivated, personable, and tech‑savvy individual to join our remote Customer Support team as a Part‑Time Remote Customer Support Specialist. This role offers the flexibility to work from home, the excitement of the sports and leisure industry, and the opportunity to earn uncapped commission on every sale you help secure.

Why brighthush?

• Legacy & Innovation – 45 years of experience, 15,000+ award designs, and a reputation for speed (engraving and shipping within 4 working days).
• Local‑Shop Experience, National Expertise – We bring the warmth of a local shop to every customer, supported by a nationwide network of dedicated champions.
• Growth Mindset – As a dynamic, evolving business, we’re constantly adapting to market changes and expanding our reach.
• Remote‑First Culture – Cloud‑based tools, flexible hours, and a supportive team that values work‑life balance.

Key Responsibilities

As a Customer Support Specialist, you’ll be the frontline of our brand, ensuring every interaction reflects the brighthush ethos. Your day‑to‑day tasks will include:

• Responding to inbound customer inquiries via phone, email, and live chat with professionalism and empathy.
• Guiding customers through product selection, customization, and ordering processes.
• Resolving issues related to order status, shipping, returns, and refunds in a timely manner.
• Identifying upsell and cross‑sell opportunities that align with customer needs.
• Maintaining accurate records in our CRM and ensuring all customer interactions are logged.
• Providing feedback on product trends, customer pain points, and potential service improvements.
• Collaborating with the sales and logistics teams to ensure seamless order fulfillment.
• Acting as the voice of the customer within the company, sharing insights that help shape future strategies.

Essential Qualifications

We’re looking for candidates who bring a blend of experience, personality, and a passion for sports and leisure. The following qualifications are essential:

• High school diploma or equivalent (or higher).
• Strong verbal and written communication skills in English.
• Comfortable using internet-based tools, CRM systems, and cloud software.
• Organized, disciplined, and able to manage multiple tasks simultaneously.
• Personable, confident, and able to build rapport quickly.
• Interest in sports, pastimes, or community events.

Preferred Qualifications

While not mandatory, the following will give you a competitive edge:

• Prior experience in customer support, sales, or a related field.
• Experience working in a remote or virtual environment.
• Basic knowledge of e‑commerce platforms or order management systems.
• Previous exposure to the sports or leisure industry.

Key Skills & Competencies

• Customer‑Centric Mindset – Always putting the customer first and striving for satisfaction.
• Problem‑Solving – Quickly diagnosing issues and providing effective solutions.
• Time Management – Prioritizing tasks to meet response time targets.
• Tech Savviness – Comfortable navigating multiple digital platforms.
• Team Collaboration – Working seamlessly with cross‑functional teams.
• Adaptability – Thriving in a fast‑moving, evolving environment.

Infrastructure & Setup

To succeed in this role, you’ll need a reliable home workspace equipped with:

• High‑speed internet connection (minimum 10 Mbps).
• Computer or laptop with a stable operating system.
• Telephone or VoIP system for customer calls.
• Quiet, dedicated space for calls and focus.

Compensation & Benefits

We offer a commission‑only structure that rewards your performance:

• Uncapped commission on every sale you help close.
• Commission paid on retained business, ensuring long‑term earnings.
• Potential earnings range from £5,000 to £20,000 per year, depending on performance.
• Bonus schemes after six months of consistent performance.
• Full training and ongoing support from experienced mentors.
• Flexible, cloud‑based software allowing you to work when it suits you.
• Work‑from‑home setup – no commute, no office constraints.
• Opportunity to transition to full‑time or higher‑level roles within brighthush.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement:

• Progression from Customer Support Specialist to Senior Specialist or Team Lead.
• Access to advanced sales training, product knowledge workshops, and industry seminars.
• Mentorship from senior leaders who share their expertise and insights.
• Potential to move into full‑time roles or other departments such as Sales, Marketing, or Operations.
• Recognition programs that celebrate top performers and innovative ideas.

Company Culture & Work Environment

Our culture is built on the following pillars:

• Family‑Owned Values – A close‑knit team that supports each other and celebrates collective success.
• Community Focus – We’re deeply embedded in local communities, providing personalized service to clubs and leagues.
• Innovation & Agility – Embracing new technologies and processes to stay ahead of industry trends.
• Transparency & Trust – Open communication, honest feedback, and a collaborative spirit.
• Work‑Life Balance – Flexible hours and remote work options that respect personal commitments.

How to Apply

If you’re ready to join a dynamic, growth‑oriented team and help athletes and clubs celebrate their achievements, we’d love to hear from you. Click the button below to submit your application and start your journey with brighthush today.