Experienced Retail Loss Prevention & Customer Service Associate II – Front‑Store Security & Guest Experience Specialist

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 1,200 stores worldwide, brighthush has built a reputation for innovation, customer focus, and a culture that values diversity, collaboration, and continuous learning. As a Fortune 100 company, we empower our employees to grow, thrive, and make a lasting impact on the communities we serve.

Position Overview

As a Retail Loss Prevention Customer Service Associate II at brighthush, you will play a pivotal role in safeguarding our store assets while ensuring a welcoming and secure shopping environment for our guests. Working closely with the District Loss Prevention Manager and store leadership, you will act as the first line of defense against theft and dishonesty, leveraging a body‑worn camera, keen observation skills, and a proactive approach to protect both the company brand and our customers’ experience.

Why This Role Matters

Loss prevention is more than just security—it’s about creating a safe, positive atmosphere that encourages repeat visits and builds brand loyalty. Your vigilance and professionalism will directly influence customer satisfaction, store performance, and the overall reputation of brighthush. In return, you’ll receive a competitive salary, comprehensive benefits, and a clear path for career advancement within our organization.

Key Responsibilities

• Front‑Store Presence: Maintain a professional stance at the front of the store, serving as a visible deterrent to potential loss and dishonesty.
• Body‑Worn Camera Operations: Wear and operate the company‑approved body‑worn camera, ensuring proper documentation of incidents and compliance with privacy policies.
• Customer Engagement: Greet guests with courtesy and respect, offering assistance or directing them to store management or customer service as needed.
• Incident Observation & Reporting: Identify suspicious behavior or critical incidents, promptly reporting them to loss prevention or store management and documenting all required incidents in the AIIM Case Management system.
• Emergency Preparedness: Review and understand the Store Emergency Response Guide, and participate in emergency drills and safety sweeps.
• Collaboration with Store Teams: Build strong partnerships with department associates, ensuring a cohesive approach to loss prevention and customer service.
• Closing Safety Sweep: Conduct a thorough safety sweep of the store in collaboration with management at closing time.
• Policy Adherence: Follow all brighthush policies, procedures, and cultural values, serving as a role model for professionalism and integrity.
• Additional Duties: Perform other tasks as assigned, demonstrating flexibility and a willingness to support the team.

Essential Qualifications

• 0–2 years of retail or security experience, with a strong understanding of loss prevention principles.
• Excellent verbal and written communication skills, capable of engaging customers and colleagues with confidence.
• Sound decision‑making ability, especially in high‑pressure situations.
• Strong initiative and the capacity to work independently while maintaining a collaborative mindset.
• Exceptional organizational skills, with the ability to prioritize tasks and manage time effectively.
• Physical stamina to stand for extended periods and perform routine store duties.
• Proficiency in using radio communication equipment and basic computer skills for incident documentation.

Preferred Qualifications

• Prior experience in a loss prevention or security role within a retail environment.
• Knowledge of body‑worn camera technology and data privacy regulations.
• Experience with AIIM Case Management or similar incident reporting systems.
• Background in emergency response or safety training.
• Demonstrated ability to handle conflict resolution and de‑escalation techniques.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service while maintaining vigilance.
• Analytical Thinking: Ability to assess situations quickly and determine the best course of action.
• Integrity & Ethics: Commitment to upholding brighthush’s values and protecting the brand’s reputation.
• Team Player: Willingness to collaborate with store associates, management, and loss prevention partners.
• Adaptability: Comfortable working in a fast‑paced retail environment with changing priorities.
• Technology Savvy: Comfortable using radios, cameras, and incident reporting software.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Retail Loss Prevention Customer Service Associate II, you will have access to:

• Structured training programs covering loss prevention tactics, customer service excellence, and safety protocols.
• Mentorship from senior loss prevention professionals and store managers.
• Clear advancement pathways to roles such as Loss Prevention Supervisor, Store Manager, or District Loss Prevention Manager.
• Cross‑functional exposure to merchandising, operations, and corporate initiatives.
• Opportunities to attend industry conferences, workshops, and certification courses.

Work Environment & Company Culture

brighthush fosters an inclusive, dynamic, and supportive workplace. Our culture is built on the following pillars:

• Diversity & Inclusion: We celebrate differences and encourage diverse perspectives.
• Collaboration: Open communication and teamwork are at the heart of everything we do.
• Continuous Learning: We invest in employee development through training, coaching, and career planning.
• Recognition & Rewards: Outstanding performance is celebrated through bonuses, awards, and public acknowledgment.
• Work‑Life Balance: Flexible scheduling, paid time off, and wellness programs help employees thrive both personally and professionally.

Compensation & Benefits

While the starting hourly rate for this position ranges from $17.13 to $18.60, the full range extends to $23.90 per hour, reflecting your experience and performance. In addition to competitive pay, brighthush offers a comprehensive benefits package, including:

• Health, dental, and vision insurance (medical coverage, HSA, FSA).
• 401(k) retirement plan with company match.
• Paid parental leave, holidays, vacation, and sick days.
• Employee discounts on merchandise, cell phones, and pet insurance.
• Employee assistance program (EAP) and wellness resources.
• Auto and home insurance discounts.
• Scholarship and adoption assistance programs.
• Referral bonuses for bringing talented friends into the brighthush family.

How to Apply

Ready to take the next step in your career? Click the link below to submit your application and join the brighthush team. We look forward to discovering how your skills and passion can contribute to our mission of delivering exceptional value to our customers.

Apply to this job

Join brighthush Today

At brighthush, we’re committed to creating a workplace where every employee can thrive. Whether you’re a seasoned professional or just starting your career, you’ll find a supportive environment, meaningful work, and a clear path to advancement. If you’re ready to protect our brand, delight our customers, and grow your career, we encourage you to apply now. Together, we’ll continue to set the standard for excellence in the off‑price retail industry.