Experienced Spanish‑Speaking Remote Customer Service Representative – Bilingual Support Specialist for Health Insurance Enrollment and Consumer Engagement at brighthush

About brighthush

brighthush is a trailblazer in the health‑insurance technology space, dedicated to simplifying the journey from discovery to enrollment for millions of consumers across the United States. With a robust, cloud‑based platform that powers state‑based exchanges, brokers, insurers, and individual shoppers, brighthush is at the forefront of transforming how people access and understand health coverage. Our mission is clear: make health‑insurance enrollment effortless, transparent, and empowering for every consumer.

In a world where health‑insurance decisions can feel overwhelming, brighthush provides the tools, data, and support that turn complexity into confidence. As we continue to expand our reach and innovate our services, we’re looking for passionate, bilingual professionals to join our remote customer‑service team and help us deliver the best possible experience to our users.

Why Join brighthush?

• Impactful Work: Every call you handle helps a family or individual secure the coverage they need.
• Remote Flexibility: Work from the comfort of your home while staying connected to a collaborative, supportive team.
• Growth Opportunities: Fast‑track your career with ongoing training, certifications, and clear advancement paths.
• Competitive Compensation: Base pay of $19.00–$20.50 per hour plus performance incentives.
• Comprehensive Benefits: 401(k) match, Individual Coverage HRA (ICHRA), paid time off (PTO), and more.
• Inclusive Culture: A workplace that values diversity, equity, and inclusion, and celebrates every voice.

Key Responsibilities

As a Spanish‑Bilingual Remote Customer Service Representative, you will be the frontline advocate for our users, ensuring they receive timely, accurate, and compassionate support across multiple channels.

• Handle inbound and outbound calls in Spanish and English, delivering a consistently high level of customer service.
• Manage customer accounts, including eligibility verification, plan selection, and enrollment processing.
• Provide technical support for our cloud‑based enrollment tools and decision‑support interfaces.
• Enter accurate data into our CRM and other systems, maintaining meticulous records of all interactions.
• Respond to online chat inquiries and other digital touchpoints as assigned.
• Interpret and follow defined procedures, policies, and regulatory guidelines for all communication channels.
• Apply creative problem‑solving skills to resolve complex customer issues and improve processes.
• Adapt quickly to changing projects, updates, and new product launches.
• Prioritize tasks and manage time effectively in a fast‑paced, multitasking environment.
• Participate in ongoing training, testing, and certification programs to maintain and enhance your skill set.

Essential Qualifications

• Minimum 18 years of age.
• Fluent in Spanish and English, both written and spoken.
• Strong interpersonal and communication skills.
• Proficient with computers and comfortable learning new technologies.
• Professional demeanor and high level of integrity.
• Self‑motivated, goal‑driven, and able to work independently from home.
• Dedicated, private, and secure workspace with a functioning camera.
• Minimum internet speed of 100 Mbps with a hard‑wired Ethernet connection.
• Successful completion of a background check and drug test within 3 days.
• Commitment to full attendance during the paid 3‑week training period.

Preferred Experience (Not Required)

• Previous customer support or technical support experience.
• Experience with health‑insurance products, including the Affordable Care Act.
• Background in a call center environment.
• Familiarity with CRM systems and best practices.

What We Offer

• Paid Training: Comprehensive onboarding and ongoing skill development.
• Performance Incentives: Bonuses tied to attendance, quality metrics, and customer satisfaction.
• Work‑From‑Home Convenience: No commuting, flexible scheduling, and a supportive virtual team.
• 401(k) Match: Secure your future with a company‑matched retirement plan.
• Individual Coverage HRA (ICHRA): Flexible health‑care benefits tailored to your needs.
• Paid Time Off (PTO): Rest and recharge with generous vacation and sick leave.
• Professional Growth: Clear career paths, mentorship, and opportunities to move into higher‑level roles.

Work Environment & Culture

At brighthush, we believe that a positive, motivating environment fuels innovation and customer satisfaction. Even though we operate remotely, we maintain a vibrant, collaborative culture through:

• Regular virtual team meetings, brainstorming sessions, and social events.
• Open communication channels with leadership and cross‑functional teams.
• A commitment to diversity, equity, and inclusion, ensuring every team member feels valued.
• Continuous feedback loops that empower employees to shape their roles and the company’s future.

Compensation & Benefits Overview

While the base hourly rate ranges from $19.00 to $20.50, your total earnings can be significantly enhanced through:

• Performance‑based bonuses tied to call quality, resolution time, and customer satisfaction scores.
• Attendance incentives for maintaining a perfect record during the training and ongoing periods.
• Opportunities for overtime or shift premium pay during peak periods.

Beyond pay, brighthush offers a comprehensive benefits package that includes health, dental, and vision coverage options, a 401(k) plan with company match, an Individual Coverage HRA, paid time off, and a flexible work schedule that respects your personal life.

How to Apply

If you’re ready to bring your bilingual communication skills, customer‑centric mindset, and passion for health‑insurance to a forward‑thinking company, we encourage you to apply today. Join brighthush and help us make health‑insurance enrollment simple, transparent, and accessible for everyone.

and become part of a team that’s redefining the future of health‑insurance support.