Full‑Time Remote Customer Support Representative – Email & Live Chat – Brighthush

About Brighthush

Brighthush is a forward‑thinking technology company that empowers businesses worldwide with cutting‑edge solutions designed to streamline operations, enhance customer experiences, and drive measurable growth. With a global footprint and a culture rooted in innovation, collaboration, and continuous learning, Brighthush is redefining what it means to deliver exceptional service in the digital age.

Why Join Brighthush?

At Brighthush, we believe that every interaction matters. Our remote‑first approach gives you the flexibility to work from anywhere in the United States while still being part of a vibrant, high‑energy team. You’ll have the opportunity to:

• Work with a diverse, cross‑functional team that values creativity and data‑driven decision making.
• Contribute to products that touch millions of users across the globe.
• Grow your career through structured learning paths, mentorship, and access to industry conferences.
• Enjoy a competitive compensation package, comprehensive benefits, and a culture that celebrates success.

Key Responsibilities

As a Full‑Time Remote Customer Support Representative, you will be the frontline advocate for our customers, ensuring their experience with Brighthush products is seamless and satisfying. Your day‑to‑day tasks will include:

• Multi‑Channel Support: Respond to customer inquiries via email and live chat, providing timely, accurate, and empathetic solutions.
• Problem Solving: Diagnose and resolve technical and non‑technical issues, escalating when necessary and following up to ensure resolution.
• Customer Advocacy: Act as the voice of the customer within the organization, sharing insights and feedback to improve product and service quality.
• Knowledge Base Management: Collaborate with the Customer Success team to draft, update, and maintain email templates and knowledge base articles.
• Bug Reporting & Hunting: Identify, document, and report bugs to the engineering team, participating in bug‑hunting initiatives to enhance product reliability.
• Metrics & Reporting: Track key performance indicators such as response time, resolution rate, and customer satisfaction scores, and provide regular reports to stakeholders.
• Continuous Improvement: Suggest process improvements and automation opportunities to increase efficiency and customer satisfaction.

Essential Qualifications

We’re looking for candidates who bring a blend of technical aptitude, strong communication skills, and a passion for customer success. The following qualifications are essential:

• High school diploma or equivalent; bachelor’s degree preferred.
• Minimum of 1–2 years of experience in a customer support or technical support role.
• Proficiency in using customer support platforms (e.g., Zendesk, Intercom, Freshdesk) and collaboration tools (Slack, Teams).
• Excellent written and verbal communication skills in English.
• Strong problem‑solving abilities and a methodical approach to troubleshooting.
• Empathy, patience, and the ability to remain calm under pressure.
• Self‑motivated with the ability to work independently in a remote environment.
• Basic understanding of web technologies (HTML, CSS, JavaScript) is a plus.

Preferred Qualifications

While not mandatory, the following experience will set you apart:

• Experience in a SaaS or cloud‑based product support environment.
• Knowledge of CRM systems and data analytics tools.
• Multilingual support capabilities.
• Previous involvement in creating or maintaining knowledge base content.
• Familiarity with bug‑tracking systems such as Jira or Bugzilla.

Key Skills & Competencies

Success at Brighthush requires a blend of technical, interpersonal, and analytical skills:

• Technical Proficiency: Ability to navigate and troubleshoot web applications, APIs, and common software issues.
• Communication: Clear, concise, and friendly communication across multiple channels.
• Active Listening: Attentive to customer needs and able to interpret subtle cues.
• Time Management: Efficiently juggle multiple tickets while maintaining high quality.
• Collaboration: Work seamlessly with engineering, product, and marketing teams.
• Adaptability: Thrive in a fast‑paced, evolving environment.
• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.

Career Growth & Learning Opportunities

At Brighthush, we invest in your professional development. As a Customer Support Representative, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Cross‑functional training sessions with engineering, product, and sales teams.
• Annual learning stipend for courses, certifications, and conferences.
• Clear career pathways to roles such as Senior Support Specialist, Support Manager, or Product Analyst.
• Regular performance reviews and goal‑setting workshops to align your growth with company objectives.

Work Environment & Culture

Brighthush’s remote culture is built on trust, transparency, and collaboration. We foster an inclusive environment where every voice is heard and every contribution matters. Highlights include:

• Fully remote work with flexible hours to accommodate different time zones.
• Weekly virtual team huddles and monthly all‑hands meetings.
• Virtual coffee breaks and informal chat channels to build camaraderie.
• Annual virtual retreats and optional in‑person meet‑ups for team bonding.
• Commitment to diversity, equity, and inclusion through ongoing training and initiatives.

Compensation & Benefits

While specific figures vary based on experience, Brighthush offers a competitive salary range that reflects the value of your expertise. In addition to base pay, you’ll receive:

• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (PTO), sick leave, and holidays.
• Flexible work schedule and remote work stipend.
• Employee wellness program and mental health resources.
• Performance‑based bonuses and incentive programs.

How to Apply

If you’re ready to join a dynamic, customer‑centric team that values innovation and growth, we’d love to hear from you. Submit your application through our careers portal and let’s explore how you can make an impact at Brighthush.

Join Brighthush Today!

Be part of a company that’s not just building products, but building relationships. Your expertise will help shape the future of customer support and drive success for millions of users worldwide. Apply now and start your journey with Brighthush.