IDSP Program Operations Coordinator – Customer Solutions Engineering & Business Operations Specialist at brighthush

About brighthush

brighthush is a global technology leader that empowers enterprises to transform their operations, streamline processes, and unlock the full potential of data. With a portfolio that spans cloud infrastructure, enterprise resource planning, and advanced analytics, brighthush delivers solutions that keep critical business functions running smoothly and securely. Our mission is to enable organizations worldwide to innovate faster, operate more efficiently, and create lasting value for their customers.

As a rapidly growing company, brighthush is committed to fostering a culture of collaboration, continuous learning, and inclusive excellence. We believe that our people are our greatest asset, and we invest heavily in their professional development, well‑being, and career progression. Whether you’re a seasoned expert or an ambitious newcomer, brighthush offers a dynamic environment where you can thrive, make an impact, and shape the future of technology.

Position Overview

We are seeking a highly organized, detail‑oriented, and proactive IDSP Program Operations Coordinator to join our Customer Solutions Engineering team. In this role, you will serve as the linchpin between our internal operations, sales, and engineering functions, ensuring that every transaction, resource allocation, and compliance requirement is tracked, documented, and executed flawlessly.

As an entry‑level professional with a passion for process optimization and data‑driven decision making, you will gain hands‑on experience with industry‑leading PSA (Professional Services Automation) platforms, advanced Excel modeling, and cross‑functional collaboration. Your contributions will directly influence the success of our IDSP (Integrated Delivery Services Program) initiatives, driving customer satisfaction and operational excellence.

Key Responsibilities

• Transaction Order Management: Track, validate, and reconcile all transaction orders from initiation to closure, ensuring accuracy and adherence to contractual terms.
• PSA Tool Administration: Maintain and update the PSA platform (e.g., Kantata SX), including data entry, workflow configuration, and reporting.
• Resource Compliance Monitoring: Monitor resource utilization, compliance with licensing agreements, and adherence to internal policies.
• Data Analysis & Reporting: Generate weekly, monthly, and quarterly reports on key performance indicators (KPIs) such as utilization rates, billable hours, and project profitability.
• Cross‑Functional Collaboration: Act as the primary liaison between Customer Solutions Engineering, Sales, Finance, and Legal teams to resolve discrepancies and streamline processes.
• Process Improvement Initiatives: Identify bottlenecks, propose automation solutions, and implement best practices to enhance operational efficiency.
• Documentation & Knowledge Management: Create and maintain SOPs, user guides, and training materials for PSA usage and operational workflows.
• Compliance & Audit Support: Assist in internal and external audits by providing accurate data, documentation, and process explanations.
• Customer Interaction: Respond to client inquiries regarding order status, resource allocation, and billing questions with professionalism and clarity.
• Continuous Learning: Stay current with industry trends, PSA platform updates, and regulatory changes that impact operations.

Essential Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Information Systems, or a related field.
• 1–3 years of experience in contract administration, resource coordination, or business operations within a technology or consulting environment.
• Advanced proficiency in Microsoft Excel, including pivot tables, VLOOKUP, INDEX/MATCH, and data visualization techniques.
• Hands‑on experience with PSA platforms (e.g., Kantata SX, SAP SuccessFactors, or similar).
• Strong analytical mindset with the ability to interpret complex data sets and translate findings into actionable insights.
• Excellent written and verbal communication skills in English; additional language proficiency is a plus.
• Demonstrated ability to manage multiple priorities, meet deadlines, and maintain high accuracy under pressure.
• Self‑motivated, proactive, and comfortable working independently in a remote setting.

Preferred Qualifications

• Experience with other PSA or ERP systems such as Salesforce, Workday, or Oracle.
• Knowledge of project management methodologies (Agile, Scrum, Waterfall) and tools (Jira, Confluence).
• Familiarity with contract law, licensing agreements, and compliance frameworks.
• Prior exposure to the IDSP or similar integrated delivery programs.
• Certification in Project Management (PMP, CAPM) or Business Analysis (CBAP, PMI-PBA).

Skills & Competencies

• Analytical Thinking: Ability to dissect complex processes, identify root causes, and recommend data‑driven solutions.
• Attention to Detail: Meticulous approach to data entry, documentation, and quality assurance.
• Project Management: Familiarity with planning, scheduling, and resource allocation techniques.
• Communication: Clear, concise, and persuasive communication across technical and non‑technical audiences.
• Collaboration: Comfortable working with cross‑functional teams and building strong working relationships.
• Adaptability: Thrive in a fast‑paced, evolving environment with shifting priorities.
• Technology Savvy: Quick learner of new software, platforms, and digital tools.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As an IDSP Program Operations Coordinator, you will:

• Gain exposure to high‑impact projects that shape the customer experience and operational strategy.
• Work closely with senior leaders in Customer Solutions Engineering, Finance, and Legal, gaining mentorship and insight into executive decision‑making.
• Participate in a structured onboarding program that includes hands‑on training, shadowing, and certification support.
• Access to a comprehensive learning portal featuring courses in project management, data analytics, cloud technologies, and soft skills.
• Opportunity to transition into roles such as Program Manager, Operations Analyst, or Business Process Lead based on performance and interests.

Work Environment & Culture at brighthush

Our remote‑first culture empowers you to work from anywhere while staying connected through:

• Weekly virtual town halls and team stand‑ups.
• Collaborative tools like Slack, Microsoft Teams, and Asana.
• Regular virtual coffee breaks and informal “watercooler” channels.
• Inclusive policies that celebrate diversity, equity, and belonging.
• Flexible work hours that accommodate different time zones and personal commitments.

Compensation, Perks, and Benefits

While specific figures may vary based on location and experience, brighthush offers a competitive total rewards package that typically includes:

• Base salary commensurate with market rates for entry‑level operations roles.
• Performance‑based bonuses tied to individual and team KPIs.
• Health, dental, and vision insurance plans.
• 401(k) or equivalent retirement savings plan with company match.
• Generous paid time off (PTO) and flexible holiday schedule.
• Remote work stipend to support home office setup.
• Professional development budget for courses, certifications, and conferences.
• Employee wellness programs, including mental health resources and virtual fitness classes.

Why Join brighthush?

When you join brighthush, you’re not just taking a job—you’re stepping into a community that values innovation, collaboration, and personal growth. You’ll:

• Work on cutting‑edge technology that powers critical business functions worldwide.
• Collaborate with talented professionals from diverse backgrounds and disciplines.
• Receive mentorship and support that accelerate your career trajectory.
• Contribute to projects that have a tangible impact on customers and the industry.
• Enjoy a flexible, inclusive, and supportive work environment that respects your work‑life balance.

How to Apply

If you’re ready to bring your analytical skills, operational mindset, and passion for technology to a forward‑thinking organization, we’d love to hear from you. Submit your application through the link below and join the brighthush family.

Apply to this position at brighthush

We look forward to discovering how your unique talents and perspectives can help us continue to innovate and excel. Good luck, and welcome to brighthush!