Implementation & Customer Support Specialist – B2B SaaS for Local Agriculture Supply Chain (Remote LATAM)

About brighthush

brighthush is a trailblazing B2B SaaS platform that empowers local food producers, farms, and agricultural suppliers to thrive in an increasingly digital marketplace. By offering a unified suite of e‑commerce, inventory, and order‑management tools, we help small‑to‑medium‑sized agribusinesses scale efficiently, reduce operational friction, and connect directly with consumers and retailers. Our mission is simple: to bring the freshest, most sustainable food to market faster, smarter, and more profitably.

Founded in the heart of North America, brighthush has rapidly expanded across the continent, partnering with hundreds of farms and suppliers. We pride ourselves on a culture of innovation, data‑driven decision making, and a deep commitment to the communities we serve. As we continue to grow, we’re looking for passionate, detail‑oriented professionals to join our remote team and help us deliver world‑class service to our clients.

Why This Role Matters

As an Implementation & Customer Support Specialist, you will be the bridge between new suppliers and our platform. Your meticulous data entry and configuration work will ensure that farms and suppliers can go live quickly and accurately, while your frontline support will keep them satisfied and productive. This hybrid role blends the precision of implementation with the empathy of customer service, offering a unique blend of technical and interpersonal challenges.

Key Responsibilities

Implementation & Account Setup (≈60% of your time)

• Data Entry & Storefront Builds: Input, structure, and verify large volumes of supplier inventory, product catalogs, pricing tiers, and account settings into our platform with zero error tolerance.
• Customer Onboarding Execution: Execute repetitive, detail‑heavy setup tasks to get new farms and suppliers live quickly and accurately.
• Database Maintenance: Audit existing account configurations, clean up data sets, and ensure client profiles remain up to date in HubSpot.
• Quality Assurance: Perform regular checks to confirm that all data aligns with supplier specifications and platform standards.
• Documentation: Maintain clear, up‑to‑date records of all configuration changes and data updates for audit and support purposes.

Level 1 Customer Support (≈40% of your time)

• Email Ticketing (30%): Manage incoming low‑level support tickets via HubSpot, providing clear, step‑by‑step instructions for routine user inquiries, login issues, and basic navigation.
• Live Chat & Inbound Phone Calls (10%): Handle routine inbound client calls via Dialpad and live chat, delivering empathetic, professional verbal support.
• Issue Escalation: Identify platform bugs or complex account bottlenecks, document clear reproduction steps, and elevate them to higher‑tier technical teams.
• Feedback Loop: Capture recurring support issues and collaborate with product and engineering teams to improve platform usability.
• Customer Success Advocacy: Act as a brand ambassador, ensuring that every interaction reflects brighthush’s commitment to quality and sustainability.

Essential Qualifications

• Minimum 2 years of experience in data entry, software implementation, e‑commerce catalog management, or Level 1 customer support for a U.S./Canadian B2B SaaS platform.
• Exceptional attention to detail and a proven track record of zero‑error data handling.
• Near‑native written and spoken English proficiency; Spanish fluency is a strong plus.
• Hands‑on experience with HubSpot CRM/Helpdesk and cloud telephony tools such as Dialpad.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Self‑motivated, proactive, and comfortable working independently from a remote location.
• Reliable high‑speed internet connection, a dedicated quiet workspace, and a noise‑canceling headset.

Preferred Qualifications

• Experience in the agriculture or local food supply chain sector.
• Familiarity with inventory management systems or e‑commerce platforms.
• Knowledge of data privacy regulations (GDPR, CCPA) and best practices for data security.
• Previous exposure to agile development processes or cross‑functional project teams.
• Multilingual capabilities beyond English and Spanish.

Skills & Competencies

• Technical Proficiency: Comfortable navigating complex software interfaces, troubleshooting basic issues, and documenting solutions.
• Communication: Clear, concise, and friendly communication in both written and verbal formats.
• Problem‑Solving: Ability to diagnose issues quickly and determine the best course of action.
• Time Management: Prioritize tasks effectively to meet daily and weekly targets.
• Collaboration: Work seamlessly with cross‑functional teams, including product, engineering, and sales.
• Adaptability: Thrive in a fast‑paced, evolving environment where priorities can shift rapidly.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As you master the implementation and support functions, you’ll have opportunities to:

• Transition into a Senior Implementation Specialist or Customer Success Manager role.
• Lead onboarding projects for new product releases or regional expansions.
• Participate in cross‑functional initiatives such as product roadmap planning or data analytics.
• Attend industry conferences, webinars, and training sessions to stay ahead of market trends.
• Earn certifications in HubSpot, Salesforce, or other relevant platforms.

Work Environment & Culture

brighthush is built on a foundation of trust, transparency, and a shared passion for sustainable food systems. Our remote team enjoys:

• Flexible work hours within the Saturday‑Wednesday, 9:00 AM–5:00 PM PST window.
• Regular virtual team check‑ins, knowledge‑sharing sessions, and social events.
• A culture that values accuracy, thoroughness, and steady execution.
• Access to cutting‑edge tools and resources to streamline your workflow.
• Open communication channels with North American leadership and a supportive manager.

Compensation & Benefits

We offer a competitive monthly salary ranging from $1,200 to $1,500 USD, commensurate with experience. In addition to base pay, you’ll receive:

• Performance‑based bonuses tied to onboarding metrics and customer satisfaction scores.
• Health and wellness stipend to support your home office setup.
• Annual professional development budget for courses, certifications, or conferences.
• Flexible paid time off and a generous holiday schedule.
• Access to a comprehensive benefits portal with resources on mental health, financial planning, and more.

How to Apply

If you’re a meticulous, customer‑centric professional ready to make a tangible impact on the local agriculture ecosystem, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. Let’s grow together!