Junior Customer Success Manager – Championing Client Success & Growth at brighthush

About brighthush

brighthush is a forward‑thinking technology company that empowers businesses to create seamless, high‑impact digital experiences. With a focus on customer‑centric solutions, we help brands across industries elevate their service delivery, streamline operations, and build lasting relationships with their audiences. Our culture is built on curiosity, collaboration, and a relentless drive to solve real‑world problems for our clients.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, remote‑first team that values innovation, autonomy, and continuous learning. We believe that the best ideas come from diverse perspectives, so we foster an inclusive environment where every voice is heard. Whether you’re a seasoned professional or just starting your career, you’ll find opportunities to grow, experiment, and make a tangible impact on our customers’ success.

Role Overview

As an Entry‑Level Customer Success Manager at brighthush, you will be the primary advocate for our clients, ensuring they receive maximum value from our products and services. You’ll partner with cross‑functional teams—product, sales, marketing, and operations—to deliver a friction‑free experience that drives adoption, satisfaction, and retention. This role is ideal for someone early in their career who is eager to learn, thrives on building relationships, and takes ownership of getting things done.

Key Responsibilities

• Build and nurture client relationships: Serve as the trusted point of contact for assigned accounts, establishing rapport and understanding each client’s unique goals.
• Drive onboarding and adoption: Guide new customers through the setup process, ensuring they understand how to leverage our solutions to achieve their objectives.
• Own the customer experience: Proactively monitor account health, anticipate needs, and coordinate with internal teams to prevent issues before they arise.
• Resolve complex challenges: Act as the first line of defense for escalated issues, troubleshooting problems and collaborating with product and engineering to deliver timely solutions.
• Maintain meticulous records: Log all interactions, follow‑ups, and account activity in our CRM, ensuring data integrity and visibility for the broader team.
• Identify growth opportunities: Analyze usage patterns and feedback to recommend upsell or cross‑sell initiatives that align with client goals.
• Collaborate across departments: Work closely with sales, marketing, product, and support to align on customer journeys and deliver a cohesive experience.
• Continuous improvement: Stay current on industry trends, product updates, and best practices, and share insights with the team to elevate our service standards.

Essential Qualifications

• Minimum of 1 year of experience in customer success, account management, sales, or a customer‑facing role.
• Demonstrated entrepreneurial initiative—such as launching a side hustle, managing a small business, or freelancing—showing ownership and problem‑solving skills.
• Strong written and verbal communication skills, with the ability to translate complex concepts into clear, actionable insights.
• Proactive, solutions‑oriented mindset with a strong sense of ownership and accountability.
• Exceptional organizational skills, attention to detail, and the ability to manage multiple priorities in a fast‑paced environment.
• Quick learner who adapts to change and thrives in a dynamic, remote setting.
• Passion for helping customers succeed and building long‑term relationships.
• Willingness to receive feedback, take responsibility, and continuously improve.

Preferred Qualifications

• Experience in e‑commerce or SaaS customer success, with hands‑on knowledge of storefront platforms, order fulfillment, and payment processing.
• Familiarity with CRM tools (e.g., Salesforce, HubSpot, Gainsight) and data‑driven decision making.
• Background in hospitality or any role that required high‑level customer service and relationship management.
• Knowledge of product lifecycle and ability to provide feedback to product teams.
• Experience working in a remote, distributed team environment.

Skills & Competencies

• Customer‑centric mindset: Empathy, active listening, and a genuine desire to help clients succeed.
• Problem‑solving: Analytical thinking, creativity, and the ability to troubleshoot complex issues.
• Communication: Clear, concise, and persuasive written and verbal communication.
• Collaboration: Ability to work effectively with cross‑functional teams and influence stakeholders.
• Time management: Prioritization, multitasking, and meeting deadlines in a fast‑moving environment.
• Technology fluency: Comfortable learning new tools and platforms quickly.

Career Growth & Learning Opportunities

At brighthush, we are committed to your professional development. As a Junior Customer Success Manager, you will:

• Progress to a Senior Customer Success Manager role within 12–18 months, taking on larger accounts and strategic initiatives.
• Participate in our internal mentorship program, pairing you with experienced leaders who can guide your growth.
• Attend industry conferences, webinars, and training sessions—many of which are covered by the company—to stay ahead of emerging trends.
• Contribute to product roadmap discussions, ensuring customer insights shape future releases.
• Lead cross‑team projects that span sales, marketing, and product, building a well‑rounded skill set.

Work Environment & Culture

brighthush is a fully remote organization, with team members located across the United States. We value flexibility, trust, and results. Our culture is defined by:

• Transparency: Open communication channels and regular all‑hands meetings.
• Collaboration: Cross‑functional teams that share knowledge and celebrate collective wins.
• Innovation: A safe space to experiment, fail fast, and iterate.
• Well‑being: Access to mental health resources, wellness stipends, and a supportive work‑life balance.
• Diversity & Inclusion: Commitment to building a workforce that reflects the communities we serve.

Compensation & Benefits

While specific figures vary based on experience, we offer a competitive base salary, performance‑based bonuses, and a comprehensive benefits package that includes:

• Health, dental, and vision insurance (fully or partially covered).
• 401(k) retirement plan with company match.
• Unlimited paid time off and flexible work hours.
• Professional development stipend for courses, certifications, and conferences.
• Monthly wellness stipend and access to virtual fitness classes.
• Equity options as part of the overall compensation package.

What Success Looks Like in Your First 90 Days

During your initial three months, you will:

• Master our product suite, internal processes, and the key metrics that drive customer success.
• Develop confidence in conducting customer conversations, handling objections, and providing actionable recommendations.
• Manage a small portfolio of accounts, ensuring timely follow‑ups and proactive engagement.
• Resolve at least 80% of customer inquiries within the agreed SLA, building trust and credibility.
• Establish a reputation as a reliable, customer‑first advocate who teammates can count on.

How to Apply

If you’re ready to jumpstart your career in customer success, bring your passion for building relationships, and thrive in a fast‑paced, remote environment, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush.

Join brighthush Today

Become part of a company that is redefining how businesses connect with their customers. As a Junior Customer Success Manager, you’ll play a pivotal role in ensuring our clients achieve their goals while carving out a clear path for your own career advancement. Apply now and help us create brighter, more successful futures for our customers.