Senior Customer Service Representative – Multichannel Support, Problem Resolution & Payment Processing Specialist

About brighthush

brighthush is a global leader in business‑to‑business distribution, logistics, and supply chain solutions. With a history that spans nearly a century, we empower customers to connect, power, and protect the world’s most critical operations. Our workforce of over 20,000 employees across 50+ countries thrives on a culture of teamwork, respect, and continuous innovation. At brighthush, we believe that every individual’s unique perspective fuels our success, and we are committed to creating an inclusive environment where everyone feels valued, respected, and empowered to grow.

Why Join brighthush?

As a Customer Service Representative, you will be the frontline ambassador of brighthush, ensuring that our customers receive timely, accurate, and compassionate support across phone, email, and in‑person channels. This role offers a blend of routine and complex problem‑solving, the opportunity to collaborate with cross‑functional teams, and a clear path for professional advancement. Whether you’re a seasoned customer‑service professional or a recent graduate eager to launch your career, brighthush provides the resources, training, and culture to help you thrive.

Key Responsibilities

• Multichannel Customer Support: Respond to inquiries via telephone, email, live chat, and walk‑in visits, delivering consistent, high‑quality service.
• Problem Resolution: Diagnose and resolve routine and non‑routine issues, escalating more complex cases to the appropriate technical or service departments.
• Payment Processing: Accurately process payments for cash‑account customers, ensuring compliance with internal controls and financial policies.
• Customer Liaison: Act as the primary point of contact between customers and internal teams, coordinating follow‑ups and ensuring timely resolution.
• Sales Support: Provide backup assistance at the sales counter for walk‑in and telephone inquiries, contributing to revenue generation.
• Data Management: Maintain accurate customer records in our CRM system, ensuring data integrity and confidentiality.
• Continuous Improvement: Identify trends in customer issues and collaborate with process owners to implement solutions that enhance service quality.

Essential Qualifications

• High school diploma or equivalent (required).
• Associate’s degree or college diploma preferred.
• 2–4 years of customer‑service experience in a fast‑paced environment.
• Strong interpersonal skills with the ability to work effectively in a diverse, team‑oriented setting.
• Excellent verbal and written communication skills in English.
• Ability to remain calm and professional under pressure.
• High attention to detail and a commitment to accuracy.
• Diplomatic, tactful, and professional demeanor when dealing with customers and colleagues.
• Computer literacy, including proficiency with MS Word, Excel, and email platforms.
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