Senior Principal Customer Success Executive – Manufacturing & Industrial Digital Transformation Leader

About brighthush

brighthush is a global technology powerhouse that empowers enterprises to reinvent their operations through AI, data, and intelligent workflows. Born from a simple idea to automate tedious tasks, brighthush has grown into the AI control tower for business reinvention, helping 85% of the Fortune 500® work smarter, faster, and better. Our mission is to unlock human potential by freeing people from busywork so they can focus on meaningful, high‑impact work. With a culture that blends cutting‑edge technology, deep industry expertise, and a relentless focus on customer success, brighthush is poised to lead the next wave of digital transformation across manufacturing, energy, transportation, and services.

Why Join brighthush?

At brighthush, you’ll be part of a team that is redefining how manufacturing leaders drive efficiency, innovation, and growth. We offer:

• Opportunity to work with the most advanced AI‑native platform in the industry.
• Direct influence on strategy and product direction through customer insights.
• A collaborative, high‑impact environment where your ideas shape the future of manufacturing.
• Competitive compensation, equity, and a comprehensive benefits package.
• Continuous learning and career advancement through mentorship, certifications, and cross‑functional projects.

Role Overview

The Principal Customer Success Executive – Manufacturing is a senior, individual‑contributor role within brighthush’s Customer Excellence Group (CEG). You will own the commercial health and strategic growth of a portfolio of high‑value U.S. manufacturing accounts, acting as the primary post‑sales executive partner for each client. Your mission is to translate customer strategy into measurable business outcomes, drive AI adoption, and position brighthush as the long‑term digital transformation partner.

Key Responsibilities

• Account Commercial Leadership – Own the full revenue lifecycle for each account: Gross Revenue Retention (GRR), Net Revenue Retention (NRR), renewals, and expansion. Proactively manage risk, prevent downsells, and identify upsell opportunities.
• Executive Advisory – Build trusted relationships with C‑suite and senior IT leaders. Co‑create digital transformation roadmaps that align with their modernization, cost‑optimization, and AI ambitions.
• Strategic Roadmapping – Translate enterprise priorities into phased brighthush AI and workflow roadmaps that connect platform capabilities to tangible business outcomes.
• Transformation Ownership – Lead complex, cross‑functional transformations across multiple business units. Define governance models, ensure delivery excellence, and evolve processes as engagements scale.
• Data‑Driven Storytelling – Craft compelling executive presentations that showcase value through data. Present portfolio reviews, renewal pitches, and expansion proposals with clarity and impact.
• AI Adoption Champion – Own AI consumption as a strategic KPI. Design adoption journeys that move license entitlements into measurable outcomes, focusing on emerging agentic capabilities.
• Success Metrics & Value Realization – Set clear, measurable success metrics with each customer. Conduct regular reviews, identify risks, and refine transformation plans to ensure milestones are met.
• Voice of the Customer – Aggregate industry‑specific feedback, feature requests, and adoption blockers. Provide structured input to Product Engineering and roadmap prioritization.
• Operational Excellence at Scale – Define and manage operational KPIs across your portfolio: adoption, technical health, renewals, satisfaction, and expansion. Leverage AI‑enabled tools to automate insights and drive proactive outreach.

Essential Qualifications

• 10–15 years of experience in management consulting, enterprise SaaS, senior customer success, or technology‑enabled business transformation.
• Proven track record of driving YoY growth, building executive relationships, and executing cross‑functional motions that convert platform adoption into measurable outcomes.
• Deep understanding of manufacturing operations, industry priorities, and regulatory environments.
• Exceptional commercial instincts: ability to think in portfolio economics, translate adoption into revenue, and craft narratives that resonate with finance and sales leadership.
• Executive presence and proven ability to engage at the C‑suite level, both with customers and internally.
• Strong data storytelling skills: translate complex metrics into executive‑level narratives that drive decisions.
• Experience overseeing technical account health: adoption telemetry, integration health, platform upgrades, and solution expansion.
• Adaptability to a high‑velocity, high‑accountability environment; willingness to travel domestically to strategic customer sites.
• BA/BS required; MBA or advanced degree preferred.

Preferred Qualifications

• Experience with AI/ML platform products or driving AI adoption programs.
• Familiarity with adjacent verticals such as Energy, Transportation, or Services.
• Background in governance, strategy, value alignment, and execution across cross‑functional teams.
• Knowledge of brighthush’s AI platform and its integration capabilities.

Skills & Competencies

• Strategic Account Management
• Digital Transformation & Change Management
• AI & Data Analytics
• Executive Communication & Influence
• Cross‑Functional Leadership
• Business Acumen & Financial Modeling
• Customer‑Centric Mindset
• Problem Solving & Decision Making
• Project & Program Management
• Adaptability & Resilience

Career Growth & Learning Opportunities

At brighthush, your career path is designed to accelerate through:

• Mentorship from senior leaders across Customer Success, Product, and Delivery.
• Access to industry conferences, AI workshops, and advanced certifications.
• Cross‑functional projects that expose you to new domains and technologies.
• Clear progression to Director or VP roles within Customer Success or Product.
• Opportunities to influence product strategy and roadmap through the Voice of the Customer program.

Work Environment & Culture

brighthush thrives on a culture of trust, flexibility, and innovation. We embrace a distributed workforce model, offering:

• Remote work options with flexible schedules.
• Collaborative virtual and in‑person meetings.
• A focus on outcomes rather than hours worked.
• Inclusive hiring practices and a commitment to diversity.
• Regular team‑building events, hackathons, and innovation challenges.

Compensation & Benefits

Competitive base salary ranging from $162,200 to $283,900, plus equity (when applicable) and variable incentive compensation. Additional benefits include:

• Health, dental, and vision plans with flexible spending accounts.
• 401(k) plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Matching charitable donations.
• Flexible time‑off policy and generous paid parental leave.
• Professional development stipend and tuition reimbursement.
• Wellness programs, mental health resources, and on‑site fitness facilities (where applicable).

How to Apply

Ready to lead transformative change for manufacturing leaders? Submit your application through our careers portal and join a team that is reshaping the future of industry.

Equal Opportunity Employer

brighthush is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected class. We also consider applicants with arrest or conviction records in accordance with legal requirements.

Accommodations

If you require a reasonable accommodation during the application process, please contact [email protected] for assistance.

Export Control Regulations

Positions that require access to controlled technology may be subject to export control regulations. Employment is contingent upon obtaining any necessary export licenses or approvals.