Multilingual Associate Customer Success Manager – Spanish & French Higher Education – UK Remote – Driving Global Adoption, Growth, and Impact for brighthush

About brighthush

For more than a quarter‑century, brighthush has stood at the cutting edge of educational technology, empowering universities, colleges, and research institutions in over 185 countries. Our mission is clear and compelling: to safeguard the integrity of global education while elevating learning outcomes through data‑driven, innovative solutions. From advanced plagiarism detection to real‑time feedback tools and streamlined assessment management, our suite of products is trusted by thousands of higher‑education partners worldwide.

We are not merely a software provider; we are a strategic partner in every academic journey. Our culture is built on trust, curiosity, and an unwavering focus on the people we serve. Diversity is celebrated, continuous learning is embedded in our DNA, and every voice is heard.

Why brighthush?

• Remote‑First Flexibility: Work from anywhere in the UK with flexible hours that respect your personal commitments.
• Impact‑Driven Work: Your efforts directly influence the quality of education for students and faculty across the globe.
• Clear Career Pathways: Progress from Associate to Senior Manager, Director, and beyond within our Customer Success organization.
• Collaborative Culture: One team, shared values, and a supportive environment that encourages ownership and innovation.
• Comprehensive Support: High‑quality video conferencing, collaboration platforms, dedicated IT support, and a learning ecosystem that fuels professional development.

Role Overview

As a Multilingual Associate Customer Success Manager at brighthush, you will be the trusted advisor for a portfolio of Spanish‑ and French‑speaking higher‑education institutions. Your primary goal is to help these partners achieve their strategic objectives by maximizing adoption of our platform, ensuring high satisfaction, and identifying opportunities for expansion. You will collaborate closely with senior stakeholders—deans, vice‑chancellors, directors, and faculty—to build lasting partnerships that drive both educational impact and business growth.

Key Responsibilities

• Portfolio Management: Own a dynamic portfolio of Spanish and French higher‑education customers, ensuring their success and satisfaction.
• Relationship Building: Cultivate deep, trust‑based relationships across all levels of the institution, from executive leadership to individual instructors.
• Customer Adoption & Success: Drive adoption of brighthush’s solutions, monitor usage metrics, and implement strategies to increase engagement and value realization.
• Account Planning: Develop and execute comprehensive account plans aligned with each customer’s goals, including renewal, upsell, and cross‑sell opportunities.
• Business Reviews & Presentations: Conduct regular business reviews, deliver compelling presentations, and articulate the ROI of our solutions.
• Growth & Upsell: Identify and pursue upsell, cross‑sell, and renewal opportunities, collaborating with Sales and Product teams to tailor solutions to customer needs.
• Data‑Driven Insights: Leverage customer insights and engagement data to proactively manage risks, forecast growth, and inform product enhancements.
• Cross‑Functional Collaboration: Partner with Sales, Product, Marketing, and Solutions teams to ensure a seamless customer experience and to advocate for customer feedback.
• Feedback Loop: Capture, analyze, and share customer feedback to drive continuous improvement of our products and services.
• Advocacy & Referrals: Generate referral opportunities and nurture customer advocates who champion brighthush within their networks.
• CRM Excellence: Maintain accurate, up‑to‑date records in our CRM system, ensuring visibility and alignment across teams.
• Professional Development: Continuously invest in your own learning and development to stay ahead of industry trends and enhance your skill set.

Essential Qualifications

• 1–2 years of experience in Customer Success, Account Management, or a similar client‑facing role, preferably within SaaS, EdTech, or the education sector.
• Fluency in English, Spanish, and French—both written and spoken.
• Exceptional interpersonal, communication, presentation, and negotiation skills, with the ability to articulate value to diverse higher‑education stakeholders.
• Strong problem‑solving, time‑management, and organizational abilities, coupled with a data‑driven mindset and experience using CRM/Customer Success platforms.
• Proven track record of collaborating effectively as part of a team, demonstrating curiosity, accountability, and a growth mindset.
• Deep understanding of the education technology landscape and the challenges institutions face around teaching, learning, and academic integrity.
• Demonstrated ability or potential to meet customer retention, upsell, and satisfaction targets in a fast‑paced environment.

Preferred Qualifications

• Experience working with Spanish and French higher‑education institutions, including familiarity with local regulatory frameworks and cultural nuances.
• Prior exposure to brighthush’s suite of solutions or similar educational technology platforms.
• Knowledge of data privacy regulations (e.g., GDPR) and best practices in data security within the education sector.
• Experience in designing and facilitating training workshops or webinars for academic staff.
• Proficiency in additional languages or regional dialects.

Skills & Competencies

• Customer‑Centric Mindset: A genuine passion for supporting educators and institutions, with a focus on delivering measurable impact.
• Strategic Thinking: Ability to see the big picture, align customer goals with brighthush’s roadmap, and translate insights into actionable plans.
• Analytical Acumen: Comfortable working with data, interpreting usage metrics, and deriving insights that inform strategy.
• Communication Excellence: Clear, concise, and persuasive communication across all levels, tailored to technical and non‑technical audiences.
• Collaboration & Influence: Skilled at building consensus, influencing stakeholders, and working cross‑functionally to achieve shared objectives.
• Adaptability: Thrives in a dynamic environment, quickly adjusting to changing priorities and emerging challenges.
• Ownership & Accountability: Takes responsibility for outcomes, follows through on commitments, and drives initiatives to completion.

Career Growth & Learning Opportunities

At brighthush, your professional journey is supported by a robust learning ecosystem. You will have access to:

• Structured onboarding and mentorship programs that accelerate your integration into the team.
• Regular training sessions on product updates, industry trends, and best practices in customer success.
• Opportunities to attend international conferences, webinars, and workshops—both virtual and in‑person.
• Clear career pathways that allow you to progress from Associate Customer Success Manager to Senior Manager, Director, or even leadership roles within the Customer Success organization.
• Cross‑functional projects that broaden your skill set and expose you to new areas of the business.

Work Environment & Culture

Our culture is built on the following core values:

• Customer Centricity: We put educators and learners at the heart of everything we do.
• Passion for Learning: Continuous learning is embedded in our DNA.
• Integrity: Honesty and transparency guide our actions.
• Action & Ownership: We act decisively and take ownership of outcomes.
• One Team: Collaboration and mutual respect break down silos.
• Global Mindset: Diversity of thought and perspective fuels innovation.

Our remote‑first model means you can work from anywhere in the UK, with flexible hours that respect your personal commitments. We provide the tools and resources you need to stay connected—high‑quality video conferencing, collaboration platforms, and a dedicated IT support team—so you can focus on building lasting partnerships with our customers.

Compensation & Benefits

While the exact salary range will be discussed during the interview process, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with experience and market standards.
• Performance‑based bonuses tied to customer success metrics.
• Comprehensive health and wellness benefits, including medical, dental, and mental health coverage.
• Generous paid time off, including vacation, personal days, and public holidays.
• Paid volunteer days and charitable contribution matching.
• Parental leave and flexible working arrangements.
• Professional development budget and access to learning platforms.
• Monthly wellness or home office reimbursement to support your remote workspace.
• Retirement plan with company match.

All benefits are designed to support your overall well‑being, both professionally and personally.

How to Apply

If you are passionate about empowering educators, thrive in a fast‑paced environment, and are ready to make a tangible impact on higher education, we encourage you to apply. Submit your resume and a brief cover letter outlining why you are the ideal fit for this role. We look forward to exploring how you can contribute to brighthush’s mission of transforming learning worldwide.

Ready to join a team that is redefining the future of education? Click the link below to apply and start your journey with brighthush today.