Multilingual Customer Service Specialist – Bilingual Thai & English – Remote, Full‑Time – Elevate Customer Experience at brighthush

About brighthush

brighthush is a forward‑thinking fintech pioneer that is redefining how people manage their finances. By combining cutting‑edge technology with a human‑centric approach, we deliver simple, transparent, and empowering financial products that help employees achieve lasting financial well‑being. Our mission is to make financial confidence accessible to everyone, and we do it by listening, learning, and relentlessly improving the customer journey.

As a rapidly growing company, brighthush is committed to building a culture of innovation, collaboration, and continuous learning. We celebrate diversity, encourage curiosity, and reward initiative. Whether you’re a seasoned professional or a motivated newcomer, you’ll find a place to grow, a community that supports you, and a purpose that matters.

Why Join brighthush?

• Impactful Work: Every interaction you have helps shape the future of financial wellness for thousands of employees.
• Remote Flexibility: Work from anywhere in Thailand with a flexible schedule that respects your life outside of work.
• Growth Opportunities: Fast‑track your career with mentorship, cross‑functional projects, and a clear promotion path.
• Competitive Compensation: Market‑aligned salary, performance bonuses, and a comprehensive benefits package.
• Inclusive Culture: A supportive, collaborative environment where every voice is heard.

Key Responsibilities

As a Multilingual Customer Service Specialist, you will be the frontline advocate for our users, ensuring that every interaction is handled with empathy, efficiency, and expertise. Your day‑to‑day tasks will include:

• Responding to customer inquiries across multiple channels (LINE, Facebook Messenger, Email, and phone) in both Thai and English.
• Diagnosing and resolving product issues, ranging from account setup to transaction disputes, while maintaining a high first‑contact resolution rate.
• Conducting proactive follow‑up calls to ensure customer satisfaction and gather feedback for continuous improvement.
• Escalating complex cases to specialized teams (Product, Billing, Security) and tracking resolution status.
• Maintaining accurate, up‑to‑date records in our CRM system, ensuring data integrity and compliance with privacy regulations.
• Collaborating with cross‑functional teams to identify pain points and propose solutions that enhance the overall customer experience.
• Participating in regular training sessions to stay current on product updates, industry trends, and best practices in customer service.
• Contributing to the creation and refinement of knowledge base articles, FAQs, and internal playbooks.

Essential Qualifications

We’re looking for professionals who bring a blend of experience, skill, and passion for customer success:

• Minimum of 3 years of proven customer service experience in a fast‑paced environment.
• Fluent in both Thai and English, with excellent written and verbal communication skills in both languages.
• Strong analytical mindset, capable of troubleshooting issues, identifying root causes, and proposing actionable solutions.
• Demonstrated ability to handle high‑volume, high‑pressure situations while maintaining composure and professionalism.
• Experience using customer support tools such as Zendesk, Freshdesk, or similar ticketing systems.
• Basic understanding of fintech products (e.g., digital wallets, personal loans, investment platforms) is highly desirable.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and comfortable learning new software quickly.
• Self‑motivated, detail‑oriented, and able to work independently in a remote setting.

Preferred Qualifications

These additional attributes will set you apart:

• Prior experience in a fintech or financial services organization.
• Knowledge of data privacy regulations (GDPR, PDPA) and best practices for handling sensitive information.
• Experience with multi‑channel communication platforms (e.g., WhatsApp, Telegram, Slack).
• Background in quality assurance or process improvement initiatives.
• Fluency in a third language (e.g., Mandarin, Japanese, Korean) is a plus.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for helping people and a genuine desire to solve problems.
• Communication Excellence: Clear, concise, and empathetic communication across all channels.
• Problem‑Solving: Ability to analyze complex issues, think critically, and devise effective solutions.
• Adaptability: Thrive in a dynamic environment with evolving processes and technologies.
• Team Collaboration: Work seamlessly with cross‑functional teams to achieve shared goals.
• Time Management: Prioritize tasks effectively while meeting deadlines and performance metrics.
• Continuous Learning: Stay curious, embrace feedback, and pursue professional development opportunities.

Career Growth & Learning Opportunities

At brighthush, we believe that your growth is our success. We provide:

• Structured mentorship programs pairing you with senior leaders in customer success and product.
• Access to a curated library of online courses, certifications, and industry conferences.
• Regular performance reviews that focus on skill development and career trajectory.
• Opportunities to lead cross‑functional projects, such as improving the knowledge base or launching new support channels.
• Clear promotion pathways from Customer Service Specialist to Senior Specialist, Team Lead, and beyond.

Work Environment & Culture

brighthush is proud of its inclusive, collaborative, and innovative culture. Key highlights include:

• Fully remote work model with flexible hours to accommodate different time zones and personal commitments.
• Monthly virtual team gatherings, hackathons, and wellness challenges to foster camaraderie.
• Open‑door communication channels where ideas are welcomed and feedback is valued.
• Commitment to work‑life balance, with generous paid time off and mental health resources.
• Regular recognition programs celebrating individual and team achievements.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive package that includes:

• Base salary aligned with industry standards for remote customer service roles in Thailand.
• Performance‑based bonuses tied to key metrics such as customer satisfaction scores and resolution times.
• Health and wellness benefits, including medical, dental, and vision coverage.
• Retirement savings plan with company matching contributions.
• Paid parental leave, sick leave, and holiday entitlements.
• Annual professional development stipend and access to learning platforms.
• Company‑wide wellness initiatives such as virtual yoga sessions, mindfulness workshops, and health challenges.

How to Apply

Ready to make a difference in the lives of thousands of employees? Submit your resume and a brief cover letter highlighting your customer service experience, bilingual proficiency, and why you’re excited about joining brighthush. We look forward to exploring how your expertise can help us elevate the customer experience to new heights.

Apply now and become a pivotal part of brighthush’s mission to empower financial well‑being for everyone.