Multilingual Customer Support Specialist – IT & Technical Support (English & French/Italian) – Remote, Full‑Time at brighthush

About brighthush

brighthush is a global leader in cloud communications and IT solutions, empowering businesses to thrive in a connected world. With a portfolio that spans secure collaboration tools, unified communications, and cutting‑edge customer support platforms, we help organizations of all sizes transition to flexible, remote‑first work environments. Our mission is to deliver reliable, intuitive technology that keeps teams productive and customers satisfied, no matter where they are.

As part of our rapid expansion, we’re looking for a Multilingual Customer Support Specialist to join our dynamic support team. If you’re passionate about technology, love solving problems, and thrive in a fast‑paced, remote setting, brighthush offers you the chance to grow your career while making a real impact on our global customer base.

Why This Role Is Exciting

In this role, you’ll be the first line of defense for our customers, ensuring they experience seamless, high‑quality support across multiple platforms. You’ll work with a diverse, international team, collaborate with product engineers, and help shape the future of our support processes. The position is fully remote, giving you the flexibility to work from anywhere in Hungary (or beyond), while still being part of a vibrant, collaborative culture.

Key Responsibilities

• Customer Interaction: Respond to inbound inquiries via email, chat, and phone, providing timely, accurate, and friendly assistance in Italian, English, or French.
• Issue Diagnosis & Resolution: Apply strong troubleshooting skills to diagnose and resolve technical issues across Windows, macOS, Android, and iOS platforms.
• Remote Support Leadership: Lead remote support sessions, guiding customers through step‑by‑step solutions while maintaining a professional and empathetic demeanor.
• Case Management: Document all interactions and solutions in our Salesforce-based ticketing system, ensuring data integrity and compliance with internal SOPs.
• Process Improvement: Identify recurring issues and collaborate with cross‑functional teams to refine knowledge bases, FAQs, and support workflows.
• Continuous Learning: Stay current with product updates, industry trends, and emerging technologies to provide informed, up‑to‑date support.

Essential Qualifications

• Proficiency in Italian, English, and French (written and spoken) – a minimum of conversational fluency in all three languages is required.
• Prior customer‑facing IT support experience (1–2 years) in a technical or help‑desk environment.
• Strong analytical mindset with the ability to isolate root causes and develop effective solutions.
• Hands‑on experience with Windows, macOS, Android, and iOS operating systems.
• Familiarity with Salesforce or similar CRM platforms for ticketing and knowledge management.
• Excellent communication skills, with a knack for translating technical jargon into clear, actionable guidance.
• Self‑motivated, detail‑oriented, and comfortable working independently in a remote setting.

Preferred Qualifications

• Experience with cloud‑based collaboration tools (e.g., Microsoft Teams, Zoom, Slack) and unified communications platforms.
• Knowledge of ITIL best practices or other service‑management frameworks.
• Background in troubleshooting network connectivity, VPN, and security protocols.
• Experience leading remote support sessions or coaching peers on troubleshooting techniques.
• Previous exposure to multilingual support environments or international customer bases.

Skills & Competencies

• Technical Proficiency: Ability to navigate and troubleshoot across multiple operating systems and devices.
• Problem‑Solving: Logical, methodical approach to diagnosing and resolving complex issues.
• Communication: Clear, concise, and empathetic communication in multiple languages.
• Adaptability: Comfortable with rapid changes in technology, processes, and customer needs.
• Collaboration: Works effectively with cross‑functional teams, including engineering, product, and quality assurance.
• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into positive experiences.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Support Specialist, you’ll have the opportunity to:

• Progress to a Senior Support Engineer role, taking on more complex technical challenges and mentoring junior teammates.
• Transition into Product Support or Technical Account Management, leveraging your deep product knowledge and customer relationships.
• Participate in continuous learning programs, including certifications in ITIL, Microsoft, or Cisco, with tuition reimbursement support.
• Engage in cross‑departmental projects that influence product development, user experience, and support automation.
• Attend annual innovation summits and workshops to stay ahead of industry trends.

Work Environment & Culture at brighthush

Our culture is built on transparency, collaboration, and a shared commitment to excellence. Key highlights include:

• Fully remote work model with flexible hours to support work‑life balance.
• Regular virtual team gatherings, hackathons, and knowledge‑sharing sessions.
• Inclusive environment that celebrates diversity and encourages open dialogue.
• Access to cutting‑edge tools and platforms that enable efficient, high‑quality support.
• Recognition programs that celebrate individual and team achievements.

Compensation & Benefits

While specific salary ranges are tailored to experience and market conditions, brighthush offers a competitive compensation package that includes:

• Competitive base salary with performance‑based bonuses.
• Generous paid time off (PTO) and public holidays.
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage.
• Tuition reimbursement for relevant certifications and professional development courses.
• Employee assistance program and mental health resources.
• Annual performance reviews with clear metrics for advancement.
• Optional relocation assistance for candidates moving to Hungary.

How to Apply

If you’re ready to bring your multilingual support expertise to a forward‑thinking, global company, we’d love to hear from you. Submit your application through the link below and join brighthush in shaping the future of cloud communications.