Senior Customer Experience Executive – Remote, Full‑Time, 6‑Day Workweek, 6+ Months Experience, Travel & Hospitality Operations Specialist at brighthush

About brighthush

brighthush is a trailblazing technology powerhouse that has been redefining the way travelers explore the world since its inception in 2007. Leveraging cutting‑edge artificial intelligence, machine learning, and crowd‑sourced data, brighthush empowers millions of Indian travelers to plan, book, and manage their journeys across rail, air, bus, and hotel segments. With a user base exceeding 54 crore active users in FY 2025, brighthush stands at the forefront of the Next Billion Users movement, delivering seamless, personalized travel experiences that blend convenience, affordability, and innovation.

Our mission is simple yet ambitious: to make travel effortless, enjoyable, and accessible for everyone. We do this by building intuitive, data‑driven platforms that help travelers make smarter decisions, save time, and discover hidden gems. At brighthush, we celebrate curiosity, creativity, and a relentless drive to push the boundaries of what technology can achieve in the travel industry.

Why Join brighthush?

• Work remotely from anywhere in India with a flexible, 6‑day workweek that respects your personal and professional commitments.
• Be part of a fast‑moving, high‑impact team that shapes the future of travel technology.
• Enjoy a comprehensive training program that immerses you in the intricacies of the hotel booking ecosystem and the broader travel booking landscape.
• Benefit from a clear career path, continuous learning opportunities, and the chance to grow into senior roles within customer experience, product, or operations.
• Receive a competitive salary package, performance bonuses, and a host of employee perks that support work‑life balance and personal well‑being.

Key Responsibilities

As a Senior Customer Experience Executive at brighthush, you will be the frontline guardian of our customer relationships, ensuring every interaction reflects our brand’s commitment to excellence. Your day‑to‑day duties will include:

• Handling Customer Queries: Resolve inquiries across multiple channels (phone, chat, email, and social media) with empathy, accuracy, and speed.
• Managing Bookings: Process, modify, and confirm hotel reservations, ensuring data integrity and compliance with partner policies.
• Supporting Travel Operations: Collaborate with cross‑functional teams (operations, product, engineering) to troubleshoot booking issues, update inventory, and implement process improvements.
• Data Security & Compliance: Safeguard sensitive customer and company data, adhere to brighthush’s Information Security Management System (ISMS) policies, and report any suspected security incidents promptly.
• Continuous Improvement: Identify recurring pain points, propose solutions, and participate in pilot projects that enhance the customer journey.
• Team Collaboration: Mentor junior team members, share best practices, and contribute to a culture of knowledge sharing and high performance.

Essential Qualifications

• Graduation (Bachelor’s degree) in any discipline.
• Minimum 6 months of professional experience in calling and backend operations, preferably within the travel or hospitality sector.
• Strong understanding of the travel industry, including booking workflows, partner ecosystems, and customer expectations.
• Proficiency in English (both written and spoken) with excellent communication skills.
• Access to a reliable laptop and stable high‑speed Wi‑Fi connection.
• Flexibility to work rotational shifts, including evenings and weekends, to support a 24/7 customer service model.

Preferred Qualifications

• Prior experience in a travel technology or OTA environment.
• Knowledge of hotel booking platforms, APIs, and inventory management systems.
• Experience with customer relationship management (CRM) tools and ticketing systems.
• Familiarity with data privacy regulations (GDPR, India’s PDP) and security best practices.
• Multilingual capabilities (Hindi, regional languages) to serve a diverse customer base.

Skills & Competencies

• Customer‑Centric Mindset: Ability to put the customer first, anticipate needs, and deliver solutions that exceed expectations.
• Problem‑Solving: Analytical thinking to diagnose issues, identify root causes, and implement effective fixes.
• Technical Aptitude: Comfortable navigating multiple software platforms, troubleshooting technical glitches, and learning new tools quickly.
• Time Management: Prioritize tasks, manage multiple tickets simultaneously, and meet SLA targets.
• Team Player: Collaborate across departments, share insights, and contribute to a positive, inclusive work environment.
• Adaptability: Thrive in a fast‑changing industry, embrace new processes, and remain resilient under pressure.

Training & Onboarding

All new hires will undergo a structured two‑week onboarding program designed to immerse you in brighthush’s culture, tools, and operational workflows:

• Week 1 – Immersion: Interactive modules covering the hotel booking ecosystem, partner relationships, and customer journey mapping.
• Week 2 – Hands‑On Practice: Guided sessions with senior team members, real‑time ticket handling, and shadowing opportunities.
• Assessment: At the end of the program, you will complete a comprehensive assessment evaluating your knowledge, skills, and readiness to take on live customer interactions.
• Payroll Integration: Successful candidates will be absorbed into the brighthush payroll, gaining full employee benefits and career progression pathways.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and unlocking potential. As a Senior Customer Experience Executive, you will:

• Progress to Lead Customer Experience roles, overseeing larger teams and strategic initiatives.
• Transition into product, operations, or data analytics roles, leveraging your deep customer insights.
• Participate in cross‑functional projects that shape product features, service enhancements, and new market expansions.
• Access to continuous learning resources, including online courses, certifications, and internal knowledge hubs.
• Engage in mentorship programs, leadership workshops, and innovation labs that foster creativity and growth.

Work Environment & Culture

• Remote‑First: Work from the comfort of your home, with flexible scheduling that respects your personal commitments.
• Collaborative Spirit: Regular virtual team huddles, brainstorming sessions, and cross‑departmental collaborations.
• Diversity & Inclusion: A vibrant, inclusive community that celebrates diverse perspectives and backgrounds.
• Employee Well‑Being: Access to mental health resources, wellness programs, and a supportive HR team.
• Innovation Culture: Encouragement to experiment, propose new ideas, and drive change across the organization.

Compensation & Benefits

While specific figures may vary based on experience and role seniority, brighthush offers a competitive salary range of INR 12 000 – 3 600 000 per year, complemented by:

• Performance‑based bonuses and incentive schemes.
• Health and dental insurance coverage for employees and their families.
• Paid time off, including vacation, sick leave, and personal days.
• Flexible work hours and a 6‑day workweek that balances productivity with personal life.
• Access to a digital learning platform, industry conferences, and skill‑development workshops.
• Employee referral program and recognition initiatives.

How to Apply

Ready to embark on an exciting journey with brighthush? Submit your application through our career portal or click the link below to explore this opportunity further.

Apply to brighthush Today

Join brighthush – Where Travel Meets Technology, and Every Customer Experience Counts

At brighthush, we’re not just building a company; we’re crafting a community of innovators, problem‑solvers, and customer‑first thinkers. If you’re passionate about travel, technology, and delivering world‑class service, we invite you to bring your expertise, curiosity, and drive to our team. Together, we’ll shape the future of travel and create unforgettable journeys for millions of users across India and beyond.