Dynamic Intraday Specialist (w/m/d) – 38.5 h/W – Remote Customer Engagement & Staff Planning at brighthush

About brighthush

brighthush is a forward‑thinking, customer‑centric organization that thrives on innovation, sustainability, and a culture of inclusion. With a global footprint and a strong presence in Austria, we empower our people to deliver exceptional service while staying true to our core values of integrity, teamwork, and continuous improvement. As a remote‑first company, we provide flexible work arrangements that allow you to balance professional growth with personal well‑being.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic team that shapes the future of customer experience and workforce optimization. We believe that every employee’s voice matters, and we invest heavily in learning, development, and career progression. Whether you’re a seasoned professional or just starting your career, brighthush offers a platform where your ideas can make a real impact.

Role Overview

As an Intraday Specialist, you will be the heartbeat of our real‑time staff planning operations. Your primary mission is to ensure that every shift is perfectly aligned with customer demand, operational goals, and the well‑being of our team members. You’ll work closely with cross‑functional stakeholders, leveraging data, technology, and your analytical mindset to keep the pulse of the business strong and responsive.

Key Responsibilities

• Real‑time Staff Scheduling: Optimize daily staff rosters to match fluctuating customer traffic and service level targets.
• Demand Forecasting & Coordination: Analyze historical patterns, upcoming events, and real‑time indicators to anticipate staffing needs.
• Performance Monitoring: Track key metrics such as service level, employee utilization, and customer satisfaction in real time.
• Rapid Response & Adjustment: Reallocate resources on the fly to address critical tasks, unexpected absences, or sudden spikes in demand.
• Attendance & Compliance: Ensure accurate time‑keeping, adherence to labor regulations, and alignment with company policies.
• Stakeholder Collaboration: Partner with HR, Operations, and Customer Experience teams to align staffing strategies with business objectives.
• Continuous Improvement: Identify process bottlenecks, propose automation opportunities, and implement best practices to enhance efficiency.

Essential Qualifications

• Minimum of 1–2 years experience in workforce planning, operations, or a related field.
• Proficiency in Microsoft Office, especially Excel (advanced formulas, pivot tables, dashboards).
• Strong analytical and logical thinking skills with the ability to interpret complex data sets.
• Excellent communication and interpersonal skills in both German and English.
• High level of social competence, empathy, and the ability to influence and motivate teams.
• Experience with real‑time scheduling or workforce management tools is a plus.

Preferred Qualifications

• Background in retail or customer‑service operations.
• Knowledge of labor laws and compliance requirements in Austria.
• Experience with data‑driven decision making and KPI reporting.
• Familiarity with agile methodologies and continuous improvement frameworks.
• Multilingual capabilities beyond German and English.

Skills & Competencies

• Data‑driven mindset: Ability to translate numbers into actionable insights.
• Adaptability: Thrive in a fast‑paced, ever‑changing environment.
• Collaboration: Work effectively across departments and remote teams.
• Problem‑solving: Identify root causes and implement sustainable solutions.
• Time management: Prioritize tasks and manage multiple priorities simultaneously.
• Customer focus: Keep the end‑user experience at the center of every decision.

Career Growth & Learning Opportunities

At brighthush, we’re committed to nurturing talent. As an Intraday Specialist, you’ll have access to:

• Structured onboarding and mentorship programs.
• Regular training on advanced Excel, data analytics, and workforce management tools.
• Cross‑functional projects that broaden your skill set and expose you to new business areas.
• Clear career pathways to senior operations roles, analytics leadership, or global project management.
• International assignments and exchange programs to expand your global perspective.

Work Environment & Culture

brighthush fosters a culture of openness, respect, and continuous learning. We celebrate diversity and inclusion, ensuring that every voice is heard and valued. Our remote‑first approach means you can work from anywhere in Austria while staying connected through collaborative tools, virtual town halls, and regular team check‑ins.

Compensation & Benefits

We offer a competitive salary package that reflects your experience and the value you bring to the team. In addition to a base salary, you’ll enjoy:

• Performance‑based bonuses aligned with company and individual goals.
• Flexible working hours with a predictable schedule released four weeks in advance.
• Health and life insurance, including private accident coverage.
• Employee discounts on products and services, plus subsidized meals.
• Paid vacation, public holidays, and a generous sick leave policy.
• Professional development budget for courses, certifications, and conferences.

How to Apply

If you’re ready to bring your analytical expertise, customer‑centric mindset, and passion for operational excellence to brighthush, we’d love to hear from you. Submit your application through our careers portal and join a team that values innovation, collaboration, and personal growth.

For more information about brighthush’s commitment to inclusion, diversity, and equality, visit .