[Remote] Account Consultant III - CFA (Remote)

Note: The job is a remote job and is open to candidates in USA. CareFirst Administrators (CFA), part of CareFirst BlueCross BlueShield, is hiring an Account Consultant III to advise a portfolio of complex self-funded and third-party administration clients. The role leads client retention, growth, renewal strategy, and customer experience while coordinating with employers, brokers, consultants, and internal teams.

Responsibilities

• Serve as the strategic relationship leader for a portfolio of complex self-funded and TPA clients, with accountability for retention, customer satisfaction, and profitable growth
• Develop and execute client-specific renewal, retention, benefit, and financial strategies aligned with each clients business objectives
• Build trusted relationships with employers, brokers, consultants, and key internal partners while serving as the primary point of contact for strategic account needs
• Lead stewardship meetings, renewal presentations, and executive business reviews, translating data and market insights into actionable recommendations
• Consult clients on self-funded plan strategy, funding arrangements, clinical and pharmacy programs, stop-loss solutions, and cost-containment opportunities
• Partner across Sales, Underwriting, Operations, Claims, Customer Service, Clinical, and vendor teams to deliver an exceptional client experience
• Own complex service and operational issues through resolution, ensuring accountability, proactive communication, and sustainable outcomes
• Identify opportunities to strengthen client relationships, expand products and services, and enhance long-term value

Skills

• Bachelors Degree in Business, Finance, Healthcare Administration, or a related field OR in lieu of a Bachelors Degree, an additional four years of relevant work experience is required in addition to the required experience
• Current Health and Life License for Maryland, Washington, DC, and Virginia is required
• 8+ years of experience in healthcare, employee benefits, account management, client management, consulting, or sales
• Demonstrated success managing complex client relationships and driving retention and growth
• Experience working with self-funded employers, brokers, consultants, and executive decision-makers
• Strategic and consultative mindset with a strong focus on client outcomes
• Ability to build credibility and influence with senior leaders, brokers, consultants, and clients
• Financial and analytical acumen with the ability to transform complex information into actionable recommendations
• Excellent communication, presentation, facilitation, and negotiation skills
• Strong problem-solving and issue-resolution capabilities
• Ability to lead cross-functional teams and drive results without direct authority
• Strong organizational and project management skills with the ability to manage multiple priorities in a fast-paced environment
• Proficiency with CRM platforms, Microsoft 365 applications, and client management tools
• Must be eligible to work in the U.S. without Sponsorship
• Strong understanding of self-funded/ASO plans, TPA operations, stop-loss strategies, and healthcare funding arrangements
• Experience with a health plan, TPA, employee benefits consulting firm, or another Blue Cross Blue Shield Plan
• Experience leading renewal strategy, executive business reviews, and complex issue resolution
• Strong knowledge of self-funded healthcare, TPA operations, funding arrangements, and market trends

Benefits

• Sales Commission
• A comprehensive benefits package
• Various incentive programs/plans (subject to eligibility requirements)
• 401k contribution programs/plans (subject to eligibility requirements)

Company Overview