Remote Claims Customer Service Associate – Inbound Support & Claims Processing – brighthush

About brighthush

brighthush is a leading provider of innovative insurance solutions that empower individuals and businesses to protect what matters most. With a legacy that dates back to 1928, brighthush has grown into a trusted partner for millions of customers across the United States, delivering personalized coverage and exceptional service. Our mission is to make insurance simple, accessible, and reliable, and we do that by combining cutting‑edge technology with a human touch.

As a global organization, brighthush is committed to fostering a culture of inclusion, collaboration, and continuous learning. We believe that every employee has the potential to make a difference, and we provide the tools, resources, and support needed to turn that potential into real impact. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where you can grow, innovate, and thrive.

Why Join brighthush as a Remote Claims Customer Service Associate?

In this role, you will be the first point of contact for customers reaching out to our Claims Contact Center. You’ll help them navigate the claims process, initiate new claims, and resolve inquiries with empathy and efficiency. Working remotely gives you the flexibility to balance your professional and personal life while contributing to a mission‑driven organization that values your expertise.

Key Responsibilities

• Answer inbound telephone inquiries from policyholders, agents, and third‑party contacts in a fast‑paced, high‑volume Claims Contact Center.
• Collect preliminary loss information and initiate auto and homeowner claims, ensuring all required data is captured accurately.
• Explain the claims process to customers in clear, concise language, setting realistic expectations and guiding them through each step.
• Authorize ancillary services such as roadside assistance, rental cars, and other claim‑related benefits when appropriate.
• Track and update the status of existing claims, providing timely and accurate information to customers and internal stakeholders.
• Document every customer interaction in the claims file, maintaining a high level of detail and compliance with regulatory standards.
• Participate in ongoing training sessions and learning opportunities to stay current on product knowledge, system updates, and industry best practices.
• Collaborate with cross‑functional teams—including underwriting, adjusters, and field service—to resolve complex claims issues.
• Identify and report process improvement opportunities that enhance customer experience and operational efficiency.

Essential Qualifications

• High School Diploma or equivalent; college coursework or a bachelor’s degree is a plus.
• Minimum of 1–2 years of customer service experience, preferably in a contact center or insurance environment.
• Proficiency in both written and spoken English; fluency in Spanish is highly desirable and eligible for a 10% pay differential.
• Strong verbal communication and active listening skills, with the ability to convey complex information in an approachable manner.
• Typing speed of at least 30 words per minute with 90% accuracy.
• Demonstrated ability to work independently in a remote setting, managing time and priorities effectively.
• High level of personal accountability and a proactive mindset toward problem solving.
• Technical aptitude: comfortable navigating multiple systems, screens, and communication platforms simultaneously.
• Basic troubleshooting skills for connectivity and software issues.

Preferred Qualifications

• Experience in a remote contact center environment.
• Prior exposure to insurance claims processing or a related field.
• Knowledge of claims management software (e.g., Guidewire, ClaimCenter).
• Experience with customer relationship management (CRM) tools.
• Strong analytical and problem‑solving abilities.
• Multilingual capabilities beyond English and Spanish.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Communication: Clear, concise, and empathetic verbal and written communication.
• Technical Proficiency: Comfortable using multiple software platforms and troubleshooting basic issues.
• Adaptability: Thrives in a fast‑paced, dynamic environment and can pivot quickly between tasks.
• Attention to Detail: Accurate data entry and meticulous documentation.
• Collaboration: Works effectively with cross‑functional teams and external partners.
• Self‑Motivation: Takes initiative and owns outcomes in a remote setting.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people is the key to sustained success. As a Remote Claims Customer Service Associate, you will have access to a wealth of learning resources, including:

• Structured onboarding program with live virtual training sessions and interactive modules.
• Ongoing professional development courses covering advanced claims processing, customer experience, and leadership skills.
• Mentorship programs pairing you with experienced claims specialists and managers.
• Clear career pathways: from Associate to Senior Associate, Claims Analyst, Claims Supervisor, and beyond.
• Regular performance reviews and personalized development plans to help you reach your goals.

Work Environment & Company Culture

brighthush’s remote work model empowers you to create a productive workspace that suits your lifestyle. We foster a culture of trust, transparency, and collaboration, ensuring that every team member feels heard and valued. Highlights include:

• Fully remote position with flexible scheduling options to accommodate different time zones.
• Regular virtual team huddles, town halls, and social events to build camaraderie.
• Open communication channels—Slack, Teams, and email—ensuring you’re always connected.
• Inclusive environment that celebrates diversity and promotes belonging.
• Recognition programs that reward outstanding performance and innovation.

Compensation & Benefits

While specific salary ranges are determined by experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonus opportunities tied to individual and company metrics.
• Comprehensive health benefits: medical, dental, and vision plans.
• 401(k) retirement plan with company match.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Life insurance coverage.
• Paid time off (PTO) and paid parental leave.
• Tuition assistance for continued education and professional certifications.
• Paid training program: 3 weeks of intensive, paid onboarding covering all essential skills.
• Spanish bilingual candidates eligible for a 10% pay differential.
• Remote work stipend to support home office setup.

How to Apply

If you’re ready to join a forward‑thinking organization that values your expertise and offers a flexible, remote work environment, we encourage you to apply today. Bring your passion for customer service, your commitment to excellence, and your desire to make a real difference in people’s lives.

Click the link below to submit your application and take the first step toward an exciting career with brighthush.