Remote Corporate Customer Success Manager – Championing Client Loyalty, Revenue Expansion, and Operational Excellence for brighthush

About brighthush

brighthush has been a cornerstone of laboratory science since 1969, delivering world‑class testing, quality assurance, and compliance solutions across the food, beverage, pharmaceutical, and environmental sectors. With a global presence and a dedicated team of more than 800 professionals, we empower businesses to make data‑driven decisions that protect consumers, elevate product quality, and spark innovation. Our reputation for scientific rigor, regulatory expertise, and an unwavering commitment to customer success is built on a foundation of curiosity, integrity, and relentless pursuit of value.

Why brighthush?

At brighthush, we believe that the best science is achieved in partnership with our clients. Our culture is rooted in curiosity, integrity, and a relentless focus on delivering measurable impact. We invest heavily in continuous learning, cutting‑edge technology, and a collaborative work environment that encourages every team member to grow, innovate, and make a difference. Whether you’re a seasoned scientist, a seasoned customer success professional, or an emerging leader, you’ll find a place where your expertise is valued and your career can flourish.

Role Overview

We are seeking an experienced Corporate Customer Success Manager to join our remote team. In this role, you will be the champion of customer experience (CX) across all touchpoints, ensuring that our clients not only achieve their goals but also become long‑term partners who trust brighthush to safeguard their products and operations. You will collaborate closely with sales, product, engineering, and support teams to translate client feedback into actionable improvements, drive revenue growth, and elevate the overall customer journey.

Key Responsibilities

• Champion a Customer‑Centric Culture: Lead initiatives that embed customer focus into every process, from onboarding to post‑sale support.
• Holistic Customer Insight: Gather and synthesize data from surveys, usage analytics, support tickets, and direct conversations to build a 360° view of each client.
• Identify CX Gaps: Map the customer journey, pinpoint friction points, and prioritize opportunities for improvement across all stages.
• Strategic CX Planning: Develop and execute a customer‑centric strategy that aligns with brighthush’s revenue goals, product roadmap, and long‑term vision.
• Front‑Line Team Enablement: Provide coaching, resources, and best‑practice guidance to support, sales, and technical teams to deliver exceptional service.
• Executive Reporting: Translate CX metrics into compelling stories for C‑suite executives, demonstrating ROI and impact on business outcomes.
• Product Feedback Loop: Act as the voice of the customer for product development, ensuring that new features and enhancements meet real‑world needs.
• Training & Development: Design and deliver training programs for new hires and existing staff to deepen CX knowledge and skill sets.
• Process Optimization: Standardize and streamline workflows across LIMS, Client Connect, and Salesforce to maximize efficiency and data integrity.
• Compliance & Quality Assurance: Ensure all customer interactions adhere to industry regulations and internal quality standards.

Essential Qualifications

• Bachelor’s degree in Chemistry, Biology, Food Science, or a related scientific discipline.
• Minimum of 5 years of experience in customer success, account management, or client services within a laboratory or regulated industry.
• Proven track record of managing complex client relationships and driving customer retention.
• Deep technical knowledge of laboratory processes, testing methods, and regulatory frameworks (e.g., FDA, ISO, HACCP).
• Strong analytical skills with the ability to interpret data, identify trends, and recommend actionable insights.
• Excellent verbal and written communication skills, capable of translating technical concepts for diverse audiences.
• Proficiency in CRM systems (Salesforce), Laboratory Information Management Systems (LIMS), and data analysis tools.
• Demonstrated ability to lead cross‑functional projects, prioritize tasks, and meet deadlines in a fast‑paced environment.
• Self‑motivated, detail‑oriented, and comfortable working remotely with a distributed team.

Preferred Qualifications

• Advanced degree (M.S., Ph.D.) in a relevant scientific field.
• Experience in the food, beverage, pharmaceutical, or environmental testing sectors.
• Background in regulatory affairs or quality management systems.
• Prior experience developing and delivering customer success training programs.
• Knowledge of emerging technologies such as AI‑driven analytics, IoT, or blockchain in laboratory contexts.
• Fluency in additional languages (Spanish, Mandarin, etc.) is a plus.

Core Skills & Competencies

• Customer Advocacy: Passion for understanding client needs and championing their success.
• Strategic Thinking: Ability to align CX initiatives with business objectives and market trends.
• Data‑Driven Decision Making: Comfortable working with metrics, dashboards, and KPI reporting.
• Collaboration & Influence: Skilled at building relationships across technical, sales, and executive teams.
• Problem Solving: Strong troubleshooting skills, both technical and interpersonal.
• Project Management: Experience managing multiple initiatives simultaneously with clear deliverables.
• Adaptability: Thrives in a dynamic, evolving environment and embraces change.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the science we practice. As a Corporate Customer Success Manager, you will:

• Progress into senior leadership roles such as Director of Customer Success or VP of Customer Experience.
• Lead cross‑functional teams, influencing product strategy, sales enablement, and global operations.
• Participate in industry conferences, webinars, and professional societies to stay at the forefront of laboratory science.
• Access a comprehensive learning portal with courses on leadership, data analytics, regulatory compliance, and emerging technologies.
• Earn certifications such as Certified Customer Success Manager (CCSM) or Certified Quality Engineer (CQE) through our tuition reimbursement program.

Work Environment & Culture

brighthush’s remote‑first model empowers you to work from anywhere in the USA while staying connected to a vibrant, collaborative community. We foster:

• Regular virtual town halls and team‑building events.
• Transparent communication channels and open‑door leadership.
• A culture of psychological safety where ideas are welcomed and experimentation is encouraged.
• Flexibility to balance professional growth with personal commitments.

Compensation & Benefits

While specific figures are tailored to experience and role, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success roles.
• Performance‑based bonuses tied to customer retention, upsell, and satisfaction metrics.
• Comprehensive medical, dental, and vision insurance plans.
• Life and disability coverage.
• Generous paid time off (vacation, holidays, personal days) plus flexible work schedules.
• Wellness program with gym memberships, mental health resources, and health‑and‑wellness stipends.
• Referral bonus program for bringing in top talent.
• Tuition reimbursement for relevant courses and certifications.
• Equity or stock‑option opportunities for senior roles.

How to Apply

Ready to make a measurable impact on the lives of scientists, regulators, and consumers worldwide? Submit your application through our career portal or click the link below to explore this exciting opportunity.

Apply to this role at brighthush

Closing Statement

At brighthush, we don’t just test products—we transform the way industries protect and serve their customers. As our new Corporate Customer Success Manager, you will be at the heart of that transformation, turning data into delight and challenges into opportunities. If you are a strategic thinker, a passionate advocate for clients, and a leader who thrives in a fast‑moving, science‑driven environment, we want to hear from you. Join us and help shape the future of laboratory excellence.