Remote Customer Success Specialist – Driving Customer Value, Adoption, and Revenue Growth at brighthush

About brighthush

brighthush is a forward‑thinking technology leader that empowers businesses worldwide with cutting‑edge SaaS solutions designed to streamline operations, enhance visibility, and unlock new revenue streams. With a global footprint spanning North America, Europe, and Asia, brighthush is dedicated to delivering unparalleled customer experiences through innovation, data‑driven insights, and a relentless focus on value creation. Our mission is simple: help our clients thrive by turning complex challenges into actionable opportunities.

As a remote‑first organization, brighthush offers the flexibility and autonomy that modern professionals crave, while fostering a collaborative culture that thrives on diversity, creativity, and continuous learning. If you are passionate about building lasting relationships, driving measurable impact, and working in a fast‑paced, high‑growth environment, we invite you to join our team.

Why This Role Matters

Customer success is the linchpin of sustainable growth. In this role, you will be the trusted partner for a portfolio of high‑value clients, guiding them from onboarding through renewal and expansion. Your strategic insights, proactive engagement, and data‑backed recommendations will directly influence churn rates, net revenue growth, and overall customer satisfaction. By collaborating closely with Sales, Product, Support, and Finance, you will help shape the future of brighthush’s offerings and ensure that every customer derives maximum value from our platform.

Key Responsibilities

• Portfolio Ownership – Own and manage a defined book of business, serving as the primary point of contact throughout the entire customer lifecycle.
• Relationship Building – Cultivate deep, trusted relationships with key stakeholders, aligning your support with their strategic goals and outcomes.
• Product Adoption & ROI – Drive adoption of brighthush’s solutions, translating usage into measurable ROI and ensuring customers realize tangible business benefits.
• Renewal & Retention Management – Lead renewal conversations, proactively identify churn risks, and implement mitigation strategies to secure long‑term contracts.
• Expansion & Upsell – Partner with Sales to uncover upsell, cross‑sell, and pricing alignment opportunities, contributing to revenue growth.
• Customer Health Management – Own and actively manage Customer Health scores using brighthush’s methodology, developing and executing success plans as needed.
• Issue Resolution & Escalation – Coordinate timely resolution of inquiries, escalations, and administrative requests, ensuring a consistent and positive experience.
• Internal Advocacy – Champion customer needs across Support, Services, Finance, Product, and Sales teams, ensuring alignment and swift action.
• Success Initiatives – Lead and participate in customer success programs such as success plans, business reviews, Voice‑of‑Customer (VoC) initiatives, and engagement campaigns.
• Performance Metrics – Achieve individual and company targets related to churn, net revenue growth, ARR, adoption, and customer health.
• Continuous Improvement – Contribute to operational excellence by sharing insights, refining processes, and driving best practices across the organization.

Essential Qualifications

• 3+ years of experience in B2B Customer Account Management, Customer Success, Sales, or Project Management within a SaaS environment.
• Proven track record of managing and growing long‑term customer relationships.
• Strong experience with CRM platforms such as Salesforce, and customer health tools like Churn Zero.
• Demonstrated ability to drive product adoption and deliver measurable ROI.
• Excellent verbal and written communication skills, with the ability to articulate complex concepts to diverse audiences.
• Exceptional time‑management skills, capable of juggling multiple priorities in a fast‑paced environment.
• High attention to detail and a methodical, disciplined approach to problem solving.
• Passionate customer‑service orientation and adept at managing multiple stakeholders.
• Experience in account revenue growth and renewal management.
• Preferred: Bachelor’s degree in Business Administration, Marketing, Finance, or a related field.

Preferred Skills & Competencies

• Strategic thinking with a data‑driven mindset.
• Strong analytical skills, comfortable working with metrics and dashboards.
• Experience in the transportation, logistics, or mobility industry is a plus.
• Knowledge of SAP or other enterprise resource planning (ERP) systems.
• Comfortable working in a remote, distributed team environment.
• Proficiency in English; additional languages are a bonus.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as your day‑to‑day responsibilities. As a Customer Success Specialist, you will have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on product updates, industry trends, and advanced customer success methodologies.
• Clear career pathways to senior Customer Success Manager, Director of Customer Success, or cross‑functional roles in Product, Sales, or Consulting.
• Opportunities to lead high‑impact projects, such as global customer engagement initiatives or product roadmap contributions.
• Access to a global network of peers, thought leaders, and industry experts through webinars, conferences, and internal communities.

Work Environment & Culture

brighthush thrives on a culture of transparency, collaboration, and innovation. Our remote‑first model empowers you to work from anywhere in the USA while staying connected through:

• Weekly virtual town halls and cross‑departmental syncs.
• Real‑time collaboration tools (Slack, Microsoft Teams, Confluence).
• Annual virtual retreats and quarterly team‑building events.
• A culture that celebrates wins, encourages experimentation, and values work‑life balance.

Compensation & Benefits

While specific salary ranges are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and industry benchmarks.
• Performance‑based bonuses tied to individual and company metrics.
• Comprehensive health, dental, and vision insurance plans.
• Life and disability coverage.
• 401(k) plan with company match.
• Paid time off: up to 120 hours of PTO, 13 paid holidays (including 3 floating holidays), and paid sick leave.
• Paid parental leave and family planning support through partners like Maven Clinic.
• Wellness programs such as Livongo for diabetes management and coverage for women's health.
• Support for adult and elder care.
• Continuous learning stipend and access to industry certifications.

How to Apply

If you are ready to make a tangible impact on customer success, drive revenue growth, and thrive in a dynamic, remote environment, we encourage you to apply today. Join brighthush and help shape the future of SaaS solutions that transform businesses worldwide.