Remote Customer Care Representative – Minnesota – Champion Patient Experience, Drive Community Health, and Deliver Exceptional Service

About brighthush

brighthush is a forward‑thinking health‑tech pioneer that is redefining how patients, providers, and communities connect to care. By fusing cutting‑edge technology with a people‑first philosophy, we empower individuals across Minnesota to overcome barriers, access timely medical support, and achieve lasting health outcomes. Our mission is simple yet powerful: every individual deserves personalized, compassionate care—no matter where they live. We are not just a company; we are a movement that places patients at the center of everything we do, leveraging data, innovation, and empathy to create a healthier tomorrow.

Why Join brighthush?

• Make a tangible, daily impact on the lives of patients and families across Minnesota.
• Work in a culture that celebrates innovation, collaboration, and continuous growth.
• Be part of a remote team that values flexibility, autonomy, and work‑life balance.
• Enjoy a comprehensive benefits package that supports your health, finances, and personal development.
• Join a company that is recognized for its commitment to diversity, equity, and inclusion.
• Benefit from a transparent, mission‑driven environment where your ideas shape the future of patient care.

Position Overview

The Remote Customer Care Representative is the frontline ambassador of brighthush, serving as the first point of contact for patients, clinicians, and partner facilities. You will handle inbound calls, emails, and chat inquiries, providing timely, accurate information and guiding callers through our services. Your role is pivotal in ensuring a seamless experience that reflects brighthush’s commitment to excellence and patient‑centric care.

Key Responsibilities

• Answer 60–80 inbound calls per day, with higher volumes on Mondays, while maintaining a professional and empathetic demeanor.
• Accurately document all interactions in our CRM system, ensuring data integrity and compliance with privacy regulations.
• Resolve a wide range of inquiries, from appointment scheduling and insurance verification to technical support for our telehealth platform.
• Escalate complex issues to appropriate departments, following established protocols and maintaining clear communication.
• Participate in ongoing training sessions to stay current on product updates, policy changes, and best practices.
• Contribute to continuous improvement initiatives by providing feedback on workflow efficiencies and customer experience enhancements.
• Maintain a quiet, distraction‑free workspace that meets our technical and security standards.
• Collaborate with cross‑functional teams—clinical, technical, and administrative—to ensure a unified patient experience.
• Track and analyze call metrics, identifying trends and recommending actionable improvements.
• Act as a brand ambassador, embodying brighthush’s values of compassion, integrity, and innovation in every interaction.

Essential Qualifications

• Current residency in Minnesota.
• Minimum of 1 year of call center experience, with a focus on customer service.
• At least 6 months of direct customer service experience in a healthcare or related environment.
• Proficient typing and computer navigation skills; comfortable using multiple software applications simultaneously.
• Reliable high‑speed internet connection (minimum upload 3 Mbps, download 30 Mbps); wireless “air cards” are not permitted.
• Strong verbal communication skills in English; additional language proficiency is a plus.
• Ability to remain calm under pressure and handle high‑volume call periods with professionalism.
• Basic understanding of HIPAA and patient privacy regulations.
• Self‑motivated, organized, and detail‑oriented with a strong sense of accountability.

Preferred Qualifications

• Experience with electronic health record (EHR) systems or telehealth platforms.
• Knowledge of healthcare billing, insurance terminology, and compliance standards.
• Prior remote work experience, demonstrating self‑discipline and time‑management skills.
• Certification or coursework in customer service, healthcare administration, or related fields.
• Experience in a high‑volume, fast‑paced environment with proven problem‑solving skills.
• Familiarity with data analytics tools or dashboards used for performance tracking.

Core Skills & Competencies

• Communication: Clear, concise, and empathetic verbal and written communication.
• Problem Solving: Ability to assess situations quickly and identify effective solutions.
• Technical Proficiency: Comfortable navigating multiple software tools and troubleshooting basic technical issues.
• Adaptability: Thrive in a fast‑changing environment and embrace new processes.
• Team Collaboration: Work effectively with cross‑functional teams, sharing insights and supporting collective goals.
• Customer‑Centric Mindset: Prioritize the patient experience and advocate for their needs.
• Time Management: Efficiently juggle multiple tasks while meeting deadlines.
• Attention to Detail: Maintain accuracy in documentation and data entry.

Career Growth & Development

At brighthush, we believe in nurturing talent from the ground up. As a Customer Care Representative, you’ll have access to:

• Structured onboarding and mentorship programs that accelerate your learning curve.
• Regular performance reviews with actionable feedback and clear pathways to advancement.
• Opportunities to transition into specialized roles such as Clinical Support Specialist, Quality Assurance Analyst, or Team Lead.
• Access to internal training resources, webinars, and industry conferences.
• Support for continuing education through reimbursement programs and tuition assistance.
• Leadership development initiatives that prepare you for future managerial responsibilities.
• Recognition programs that celebrate outstanding contributions and milestones.

Work Environment & Culture

Our remote‑first approach means you can work from the comfort of your home while staying connected to a vibrant, collaborative team. We foster:

• Inclusive and respectful communication across all levels.
• Flexibility in scheduling to accommodate personal commitments.
• Regular virtual team gatherings, knowledge‑sharing sessions, and social events.
• A culture of transparency, where every voice is heard and valued.
• Continuous learning opportunities through cross‑departmental projects.
• Recognition of work‑life balance, with policies that support mental and physical well‑being.

Compensation & Benefits

Competitive hourly rate of $16.50 plus a robust benefits package designed to support your well‑being and future:

• Health, Dental, and Vision insurance plans for you and your family.
• Life and Disability insurance coverage.
• 401(k) retirement plan with company match.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Wellness program with incentives for healthy habits.
• Paid Time Off (PTO), holiday pay, and a birthday holiday.
• Maternity and paternity leave policies that support new parents.
• Pay‑on‑Demand option for immediate access to earned wages.
• Continuing education reimbursement and a comprehensive perks discount program.
• Employee assistance program (EAP) for confidential counseling and support.
• Annual wellness stipend to support fitness, nutrition, or mental health initiatives.

How to Apply

Ready to make a difference and grow your career with brighthush? Submit your application today and join a team that values your ideas, supports your growth, and is committed to transforming patient care across Minnesota.

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.