Remote Customer Operations Specialist – Order Management, EDI & ERP Expert for Sustainable Food Brand

About brighthush

brighthush is a trailblazer in the natural private‑label food sector, delivering premium, organic, and sustainably sourced products to retailers and consumers worldwide. Founded in 2013, we have grown into a dynamic, purpose‑driven organization that blends culinary excellence with environmental stewardship. Our mission is simple yet powerful: to nourish people and planet by crafting high‑quality foods that inspire healthier lifestyles.

At brighthush, we believe that every role is a vital ingredient in our success story. Whether you’re a seasoned professional or an ambitious newcomer, you’ll find a culture that values curiosity, collaboration, and continuous improvement. Our team is built on trust, transparency, and a shared commitment to making a positive impact through food.

Role Overview

We’re looking for a proactive, detail‑oriented Remote Customer Operations Specialist to become the linchpin between our customers, sales, operations, accounting, and logistics teams. In this role, you will manage the entire order lifecycle—from purchase order receipt to final delivery—ensuring accuracy, timeliness, and exceptional customer service. You’ll also play a key part in streamlining processes, enhancing data integrity, and supporting our growth initiatives.

Key Responsibilities

• Order Management: Handle both manual and EDI orders, ensuring all details are captured accurately in our ERP system.
• Customer Communication: Confirm order details, provide estimated delivery times, and address any questions or concerns from customers and distribution centers.
• Cross‑Functional Coordination: Work closely with Sales, Operations, and Accounting to resolve discrepancies, update order status, and maintain alignment across departments.
• Invoice Accuracy: Verify invoice data, support billing processes, and collaborate with Accounting to resolve any billing issues.
• Transportation & 3PL Support: Assist in coordinating shipments, tracking deliveries, and managing third‑party logistics claims.
• ERP & Reporting: Maintain up‑to‑date records in SAP Business One (or equivalent ERP), generate reports, and provide insights to leadership.
• Compliance & Documentation: Utilize customer portals to manage compliance documents, certifications, and product specifications.
• Process Improvement: Identify bottlenecks, propose solutions, and implement best practices to increase operational efficiency.

Essential Qualifications

• Minimum of 2–3 years of experience in customer operations, sales support, or order management within the consumer packaged goods (CPG) or food industry.
• Strong familiarity with EDI systems and experience translating EDI data into actionable order information.
• Proficiency in SAP Business One (or comparable ERP) with a proven track record of maintaining accurate, real‑time data.
• Advanced skills in Google Sheets and the Google Workspace suite, including data manipulation, pivot tables, and automation.
• Comfortable working on MacOS and adept at troubleshooting common software issues.
• Exceptional attention to detail, organizational skills, and the ability to juggle multiple priorities in a fast‑paced environment.
• Excellent written and verbal communication skills, with a customer‑first mindset.
• Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.
• Experience working with retail customers or supermarket chains is highly desirable.

Preferred Qualifications

• Prior experience in a remote or hybrid setting, demonstrating self‑discipline and strong time‑management.
• Knowledge of logistics and transportation coordination, including 3PL claim processes.
• Familiarity with compliance documentation for food safety, organic certification, and sustainability standards.
• Previous exposure to the natural or organic food market, with an understanding of industry trends and consumer expectations.

Skills & Competencies

• Analytical Thinking: Ability to interpret data, spot trends, and recommend actionable improvements.
• Problem‑Solving: Quick to diagnose issues, propose solutions, and follow through to resolution.
• Collaboration: Comfortable partnering with cross‑functional teams and building strong working relationships.
• Adaptability: Thrives in a dynamic environment where priorities can shift rapidly.
• Customer‑Centricity: Passionate about delivering exceptional service and building long‑term customer loyalty.

Career Growth & Learning Opportunities

At brighthush, we invest in our people’s professional development. As a Customer Operations Specialist, you will:

• Gain exposure to end‑to‑end supply chain operations, from sourcing to distribution.
• Participate in cross‑departmental projects that shape the future of our business.
• Access training programs on ERP systems, data analytics, and industry best practices.
• Earn certifications in supply chain management, logistics, or food safety as part of our Learning & Development roadmap.
• Advance into roles such as Operations Manager, Supply Chain Analyst, or Customer Success Lead based on performance and interest.

Work Environment & Culture

brighthush fosters a culture of innovation, inclusivity, and sustainability. Our remote‑first approach means you can work from anywhere in the United States, provided you are within a 1–2 hour commute of our Glendale Heights, IL office for occasional in‑person meetings. We value:

• Flexibility: Choose your own schedule while meeting key deliverables.
• Collaboration: Regular virtual huddles, brainstorming sessions, and cross‑team initiatives.
• Well‑being: Access to wellness programs, mental health resources, and a supportive peer network.
• Impact: Every team member’s contribution directly supports our mission to create healthier, more sustainable food options.

Compensation & Benefits

While specific figures are tailored to experience and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with industry standards for remote Customer Operations Specialists.
• Performance‑based bonuses tied to operational metrics and customer satisfaction.
• Health, dental, and vision insurance for employees and eligible dependents.
• 401(k) retirement plan with company match.
• Generous paid time off, including vacation, sick leave, and holidays.
• Professional development stipend and access to online learning platforms.
• Remote work stipend to support home office setup.

How to Apply

Ready to join a forward‑thinking team that is redefining the natural food landscape? Click the link below to submit your application and let’s explore how your expertise can help brighthush continue to thrive.

Apply to this position

Closing Statement

At brighthush, we’re more than a company—we’re a movement toward healthier, more sustainable food for everyone. If you’re a meticulous, customer‑focused professional with a passion for operational excellence, we invite you to bring your talents to our team. Together, we’ll deliver exceptional products, create lasting customer relationships, and make a positive impact on the world.