Remote Customer Service & Sales Representative – Career‑Changing Opportunity with Comprehensive Training, No Cold Calling, Flexible Hours, and Commission‑Based Earnings at brighthush

About brighthush and the Opportunity

brighthush is a forward‑thinking financial services firm that empowers individuals to secure their futures through a suite of insurance and savings solutions. From mortgage protection and final expense coverage to retirement planning and college savings strategies, we help clients navigate complex financial landscapes with confidence and clarity. Our mission is to deliver personalized, compassionate service that transforms uncertainty into peace of mind.

We are currently expanding our remote team and are looking for a motivated, customer‑centric professional to join us as a Remote Customer Service & Sales Representative. This role is designed for people who are eager to transition into the financial services industry, even if they have no prior experience in insurance or sales. With structured training, ongoing mentorship, and a supportive culture, you’ll acquire the skills you need to thrive and grow.

Why brighthush? We value integrity, continuous learning, and a collaborative spirit. Our remote work model gives you the flexibility to balance your personal life while building a rewarding career. And because we focus on clients who have already expressed interest, you’ll never have to engage in cold calling.

Key Responsibilities

• Follow up with prospects who have submitted inquiries via online forms, phone calls, or marketing campaigns, ensuring a timely and professional response.
• Schedule and conduct phone or Zoom consultations, guiding clients through the decision‑making process.
• Provide clear, concise explanations of available insurance options, tailoring information to each client’s unique needs and financial goals.
• Assist clients in completing application forms, collecting necessary documentation, and submitting applications to carriers.
• Maintain accurate, up‑to‑date records in our CRM system, adhering to established processes and compliance standards.
• Participate in ongoing training sessions, workshops, and coaching calls to refine product knowledge and sales techniques.
• Collaborate with the team to share best practices, troubleshoot challenges, and contribute to continuous improvement initiatives.

Essential Qualifications

• U.S. citizenship or permanent residency.
• Strong written and verbal communication skills, with the ability to convey complex information in an approachable manner.
• Demonstrated reliability and professionalism in previous customer‑facing roles (e.g., retail, hospitality, teaching, or call center).
• Self‑motivation and the ability to work independently in a fully remote environment.
• Willingness to obtain a Life Insurance license (training and exam support provided).
• Proficiency with basic office software (Word, Excel, Outlook) and comfort learning new CRM platforms.
• Positive attitude, resilience, and a genuine desire to help people protect their financial well‑being.

Preferred Qualifications

• Prior experience in sales, customer service, or a people‑focused role.
• Knowledge of insurance products or financial services (not required, but advantageous).
• Experience with remote work tools such as Zoom, Slack, and cloud‑based CRMs.
• Previous exposure to commission‑based compensation structures.
• Strong organizational skills and meticulous attention to detail.

Skills & Competencies for Success

• Communication Excellence: Ability to listen actively, ask probing questions, and articulate solutions clearly.
• Problem‑Solving: Quick thinker who can navigate client concerns and find appropriate product matches.
• Time Management: Efficiently juggle multiple client interactions while meeting deadlines.
• Adaptability: Comfortable with evolving product offerings and regulatory updates.
• Team Collaboration: Willingness to share insights and support peers in a virtual setting.
• Learning Agility: Eager to absorb new information, apply it, and continuously improve performance.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Remote Customer Service & Sales Representative, you’ll have a clear pathway to advance into higher‑level roles such as Senior Sales Specialist, Team Lead, or Product Manager. Our learning framework includes:

• Structured onboarding program covering product knowledge, compliance, and sales techniques.
• Monthly coaching sessions with experienced mentors.
• Access to industry certifications (e.g., Life Insurance license, Certified Insurance Counselor).
• Cross‑departmental shadowing to broaden your understanding of the business.
• Annual performance reviews with personalized development plans.

Work Environment & Company Culture

brighthush thrives on a culture of transparency, respect, and continuous improvement. Even though we operate remotely, we maintain strong connections through:

• Weekly virtual team huddles to celebrate wins and discuss challenges.
• Monthly all‑hands meetings featuring guest speakers and product updates.
• Open‑door policy for feedback and ideas.
• Annual virtual retreats that combine learning with team‑building activities.
• Inclusive policies that celebrate diversity and promote work‑life balance.

Compensation, Perks, and Benefits

• Commission‑Based Earnings: Entry‑level commissions typically range from $600–$800 per issued sale, depending on carrier contracts. Your earnings grow directly with your performance.
• Performance Bonuses: Monthly bonus opportunities reward consistent high performance.
• Flexible Scheduling: Choose part‑time or full‑time hours that fit your lifestyle.
• No Quotas: Focus on quality interactions rather than meeting arbitrary targets.
• Remote Work: Work from anywhere in the U.S. with a reliable internet connection.
• Training & Mentorship: Comprehensive onboarding, ongoing systems training, and dedicated mentorship to accelerate your success.
• Health & Wellness: Competitive health, dental, and vision plans (details provided upon hiring).
• Professional Development: Reimbursement for relevant certifications and courses.
• Paid Time Off: Generous vacation and sick leave policies.
• Employee Recognition: Quarterly awards and spot bonuses for outstanding contributions.

How to Apply

If you’re ready to launch a rewarding career in financial services, bring your customer‑service expertise, and thrive in a supportive remote environment, we want to hear from you. Submit your application through our career portal or click the link below to start the process.

Apply to this role at brighthush

Join brighthush and Make a Difference

At brighthush, every conversation you have has the potential to change a life. By guiding clients through their insurance and savings decisions, you’ll help them protect what matters most. With a flexible schedule, competitive compensation, and a culture that values growth, this role offers the perfect blend of purpose and professional advancement. Take the first step toward a fulfilling career—apply today and become part of a team that truly cares about people and their futures.