Remote Customer Success Manager – SMS Marketing Platform – Drive Growth, Retention, and Customer Delight at brighthush

About brighthush

brighthush is a trailblazing SMS marketing platform that empowers brands to connect with their audiences through personalized, high‑impact text campaigns. Founded in 2017, brighthush has grown from a small Tel Aviv startup to a global SaaS leader with a dedicated team of 11‑50 professionals. Our mission is simple: help businesses acquire, nurture, and retain customers by delivering measurable results through cutting‑edge SMS technology.

We are proud to serve a diverse portfolio of clients—from e‑commerce retailers and travel agencies to fintech firms and local service providers. Our platform offers end‑to‑end solutions: from automated onboarding and seamless CRM integrations to real‑time analytics and AI‑driven optimization. As we expand our footprint across the United States, we’re looking for a passionate, self‑motivated Remote Customer Success Manager to join our dynamic team and help our clients unlock the full potential of SMS marketing.

Why brighthush?

• Impactful Work – Your success stories will directly influence customer retention, revenue growth, and product evolution.
• Remote‑First Culture – Work from anywhere in the U.S. with flexible hours and a supportive virtual community.
• Career Growth – Fast‑track your career with mentorship, cross‑functional projects, and opportunities to move into Product, Strategy, or Leadership roles.
• Innovative Environment – Collaborate with engineers, data scientists, and marketers who are constantly pushing the boundaries of SMS technology.
• Competitive Compensation – Base salary, performance bonuses, equity, and comprehensive benefits package.

Key Responsibilities

As a Remote Customer Success Manager at brighthush, you will be the primary advocate for our clients, ensuring they achieve their business objectives through our platform. Your day‑to‑day activities will include:

• Onboarding new customers: guiding them through account setup, data migration, and initial campaign creation.
• Conducting product walkthroughs and training sessions to empower users at all skill levels.
• Ensuring smooth integration with CRMs, analytics tools, and other marketing tech stacks.
• Monitoring account performance metrics and providing actionable insights.
• Analyzing campaign data to identify trends, opportunities, and potential issues.
• Proactively advising customers on best practices, segmentation, timing, and compliance.
• Responding to customer inquiries via email, chat, and video calls with a rapid, solution‑focused approach.
• Coordinating with product, engineering, and operations teams to resolve technical or functional issues.
• Maintaining regular check‑ins to drive adoption, satisfaction, and long‑term retention.
• Documenting client feedback, feature requests, and pain points for continuous improvement.
• Collaborating with the product and operations teams to influence roadmap decisions and service enhancements.

Essential Qualifications

• 3+ years of experience in customer success, account management, or client‑facing roles within SaaS, marketing technology, or digital marketing environments.
• Proven track record of driving customer adoption, satisfaction, and retention.
• Strong analytical mindset: ability to interpret campaign data, identify trends, and recommend actionable optimization strategies.
• Excellent written and verbal communication skills, with the ability to explain technical concepts in clear, accessible language.
• Self‑starter who thrives in a remote setting, managing multiple accounts and prioritizing tasks effectively.
• Comfortable with CRM systems (e.g., Salesforce, HubSpot), analytics tools (e.g., Google Analytics, Mixpanel), and collaboration platforms (e.g., Slack, Asana).
• Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent practical experience.
• Familiarity with SMS or performance marketing is highly desirable.

Preferred Qualifications

• Experience with SMS compliance regulations (e.g., TCPA, GDPR) and best practices.
• Background in data analysis or data science, with proficiency in SQL or Python.
• Previous involvement in product feedback loops or beta testing initiatives.
• Knowledge of marketing automation platforms and multi‑channel campaign orchestration.
• Fluency in additional languages (e.g., Spanish, French) to support a global client base.

Core Skills & Competencies

• Customer‑Centric Mindset – Passion for delivering exceptional service and building long‑term relationships.
• Strategic Thinking – Ability to align client goals with platform capabilities and propose growth strategies.
• Problem‑Solving – Quick diagnosis of issues and creative solutions that keep clients moving forward.
• Collaboration – Strong teamwork with cross‑functional partners to drive product improvements.
• Time Management – Efficiently juggle multiple accounts, deadlines, and stakeholder expectations.
• Technical Aptitude – Comfortable navigating APIs, data pipelines, and integration workflows.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Success Manager, you will:

• Gain exposure to product strategy and roadmap planning, positioning you for future roles in Product Management or Growth.
• Participate in mentorship programs with senior leaders, gaining insights into leadership, sales, and marketing.
• Attend industry conferences, webinars, and training sessions to stay ahead of SMS and marketing technology trends.
• Take on special projects that influence platform features, customer experience, and operational efficiencies.
• Progress to senior Customer Success Manager, Director of Customer Success, or VP of Customer Experience roles.

Work Environment & Culture

brighthush is built on a foundation of trust, transparency, and continuous improvement. Our remote‑first culture means:

• Flexible work hours that accommodate different time zones and personal commitments.
• Regular virtual team gatherings, hackathons, and social events to foster camaraderie.
• Open communication channels: Slack, Zoom, and a dedicated internal knowledge base.
• Inclusive hiring practices and a commitment to diversity, equity, and inclusion.
• A focus on work‑life balance, with generous vacation policies and mental health resources.

Compensation & Benefits

While specific figures may vary based on experience, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with market rates for remote Customer Success Managers in the U.S.
• Performance‑based bonuses tied to customer satisfaction, retention, and revenue metrics.
• Equity options to share in the company’s growth and success.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Unlimited paid time off (PTO) and flexible holiday scheduling.
• Professional development stipend for courses, certifications, and conferences.
• Home office stipend to ensure a productive remote workspace.

How to Apply

If you’re ready to make a tangible impact on our clients’ success and grow your career in a fast‑paced, innovative environment, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush’s Customer Success team.

Join us in redefining SMS marketing and delivering unforgettable customer experiences. Apply today and become a key player in brighthush’s journey to empower businesses worldwide.