[Remote] Customer Service Representative - Billing II

Note: The job is a remote job and is open to candidates in USA. Quest Diagnostics is seeking a Customer Service Representative - Billing II to provide billing-related customer support. The role handles high-volume calls and digital inquiries, processes billing data updates, and supports high-volume billing projects while maintaining confidentiality and service quality.

Responsibilities

• Supports assigned client group(s) performing moderate complexity health related customer excellence activities
• Typically makes moderate complexity, inbound and outbound, health related customer calls following set scripts, procedures
• Maintains complete customer/patient confidentiality for all health, personal and other customer information
• Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information
• Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service

Skills

• 2 or more years related customer service excellence experience in healthcare-related field
• Experience delivering complex customer service excellence and achieving productivity/accuracy/quality standards
• Consistent exceptional customer service, accuracy and quality focus required
• Ability to work any eight-hour shift between Monday-Friday, from 8:30am – 8:00pm ET. Specific shift will be assigned after training ends
• After successful completion of training, based on business need, one of the following shifts will be assigned:
• + 8:30am – 5:00pm ET
• + 9:30am – 6:00pm ET
• + 10:30am – 7:00pm ET
• + 11:30am – 8:00pm ET
• Knowledge of billing/finance and eligibility processes, practices, and concepts
• Typically, cross trained in 2 or more moderately complex areas with demonstrated skills in each
• High school diploma, GED (or higher) (Required)
• Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and AI
• Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital

Benefits

• Remote daily
• Successful candidates may be eligible to receive annual performance bonus compensation.
• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• HealthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities

Company Overview

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