Remote Customer Service Representative – Multi‑Channel Support & Sales Specialist for brighthush

About brighthush

brighthush is a trailblazing leader in the outdoor living and landscape care industry, dedicated to delivering sustainable, high‑quality lawn fertilization, weed control, and integrated pest management solutions. Founded in 1970, brighthush has grown into a national powerhouse with a workforce of over 10,000 employees and a reputation for innovation, customer focus, and environmental stewardship. Our mission is simple: to help homeowners and commercial clients achieve healthier, greener, and more vibrant outdoor spaces while protecting the planet for future generations.

As a remote‑first organization, brighthush empowers its teams to work from anywhere in the United States, leveraging cutting‑edge technology and a culture of trust, collaboration, and continuous learning. We believe that great customer service is the cornerstone of our success, and we are looking for a dynamic, customer‑centric professional to join our Customer Service team.

Why Join brighthush?

• Impactful Work: Your role will directly influence customer satisfaction, retention, and revenue growth.
• Career Growth: We offer clear advancement pathways, mentorship programs, and cross‑functional training.
• Flexible Work Environment: Work from the comfort of your home office with a fully equipped remote setup.
• Competitive Compensation: Base salary, performance bonuses, and comprehensive benefits.
• Inclusive Culture: A diverse, supportive, and collaborative workplace that values every voice.

Key Responsibilities

As a Remote Customer Service Representative at brighthush, you will be the frontline advocate for our customers, ensuring seamless communication across multiple channels. Your day‑to‑day tasks will include:

• Managing a high volume of inbound calls, texts, and emails, providing timely and accurate responses.
• Collaborating closely with Sales, Technical, and Administrative teams to resolve customer inquiries, process orders, and coordinate service appointments.
• Collecting accounts receivable, verifying billing information, and ensuring accurate invoicing.
• Identifying upsell and cross‑sell opportunities during customer interactions, contributing to revenue targets.
• Documenting all customer interactions in our CRM system, maintaining data integrity and compliance with company policies.
• Escalating complex issues to the appropriate department while following up to ensure resolution.
• Participating in continuous improvement initiatives to enhance customer experience and operational efficiency.
• Maintaining a distraction‑free workspace with high‑speed internet, noise‑cancelling headphones, and a reliable webcam.

Essential Qualifications

• Minimum of 2 years of customer service experience in a fast‑paced, multi‑channel environment.
• Proficiency in using CRM platforms (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Strong verbal and written communication skills, with the ability to convey complex information clearly.
• Exceptional problem‑solving abilities and a proactive mindset.
• Demonstrated time‑management skills, capable of juggling multiple tasks while maintaining accuracy.
• High‑speed internet connection (minimum 25 Mbps), webcam, and noise‑cancelling headphones.
• Reliable desktop or laptop computer (Chromebooks are not supported).
• Ability to work independently, with minimal supervision, in a remote setting.

Preferred Qualifications

• Experience in the landscaping, pest control, or outdoor services industry.
• Background in sales or a proven track record of meeting or exceeding sales targets.
• Knowledge of invoicing and accounts receivable processes.
• Fluency in multiple languages (Spanish, French, etc.) is a plus.
• Experience with call‑center metrics and performance dashboards.
• Comfort with using dual monitors for multitasking (preferred but not required).

Core Skills & Competencies

• Customer‑First Mindset: Passion for delivering exceptional service and building lasting relationships.
• Communication: Clear, concise, and empathetic communication across phone, text, and email.
• Technical Proficiency: Quick learner of new software and tools.
• Attention to Detail: Meticulous record‑keeping and data entry.
• Adaptability: Ability to thrive in a dynamic, evolving environment.
• Team Collaboration: Willingness to partner with cross‑functional teams to solve problems.
• Resilience: Maintain composure under pressure and handle challenging customer interactions gracefully.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Service Representative, you will have access to:

• Structured onboarding and continuous training programs covering product knowledge, customer engagement techniques, and industry best practices.
• Mentorship from senior team members and leadership, fostering professional development.
• Cross‑departmental shadowing opportunities to broaden your skill set and explore potential career paths in Sales, Technical Support, or Operations.
• Annual performance reviews with clear metrics and personalized development plans.
• Access to a digital learning library, webinars, and industry conferences.

Work Environment & Culture

brighthush’s remote culture is built on trust, transparency, and a shared commitment to excellence. We provide:

• Weekly virtual team huddles and monthly all‑hands meetings to keep everyone aligned.
• Open communication channels via Slack, Teams, and email.
• A flexible schedule that respects work‑life balance, with core hours for collaboration.
• Regular virtual social events, wellness challenges, and community service initiatives.
• A culture that celebrates diversity, inclusion, and innovation.

Compensation & Benefits

While specific figures may vary based on experience, the compensation package typically includes:

• Competitive base salary commensurate with industry standards.
• Performance‑based bonuses tied to individual and team metrics.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off (PTO), sick leave, and holiday pay.
• 401(k) retirement plan with company match.
• Flexible spending accounts (FSA) and health savings accounts (HSA).
• Professional development stipend and tuition reimbursement.
• Employee assistance program (EAP) and mental health resources.
• Work‑from‑home stipend to support home office setup.

How to Apply

Ready to bring your customer‑service expertise to brighthush? Click the link below to submit your application and join a team that values innovation, collaboration, and a passion for making outdoor spaces thrive.