Remote Customer Service Representative – Transportation & Health Care Support Specialist – West Virginia – Join brighthush

About brighthush

At brighthush, we believe that every call, every message, and every interaction has the power to change a life. As a leading provider in the transportation and health‑care services sector, brighthush connects people to the care they need, when they need it. Our mission is simple yet profound: to improve health outcomes by ensuring reliable, compassionate, and efficient transportation solutions for our members. With a culture rooted in integrity, innovation, and inclusivity, we empower our team members to grow, learn, and make a tangible impact every day.

Why This Role Matters

As the first point of contact for our members, you will be the voice of brighthush. Your dedication to accuracy, empathy, and problem‑solving will directly influence member satisfaction and, ultimately, their health journey. In a world where timely transportation can mean the difference between a missed appointment and a life‑changing treatment, your role is critical to our mission of delivering seamless, high‑quality service.

Key Responsibilities

• Serve as the primary liaison for members, addressing transportation inquiries, concerns, and requests with professionalism and care.
• Schedule, modify, and cancel reservations accurately, ensuring all changes are reflected in our system and communicated to members promptly.
• Document every interaction in detail, capturing essential data such as member preferences, complaints, and resolution steps.
• Maintain meticulous trip data entry, ensuring all information is up‑to‑date and compliant with privacy regulations.
• Escalate unresolved issues to the appropriate departments, following established protocols for investigation and resolution.
• Participate in daily and weekly meetings, contributing insights and feedback to improve processes and member experience.
• Adhere to all company policies, procedures, and quality standards, maintaining a high level of accuracy and consistency.
• Support a 24/7/365 contact center environment, including nights, weekends, holidays, and company‑recognized holidays, with flexible scheduling as required.
• Collaborate with team members to foster a positive, collaborative, and high‑performance work environment.
• Engage in additional projects or duties as assigned, demonstrating adaptability and a growth mindset.

Essential Qualifications

• High school diploma or equivalent (preferred).
• 0–2 years of contact center or customer service experience, preferably in a high‑volume setting with significant data entry responsibilities.
• Proven ability to work independently while also thriving in a team‑oriented environment.
• Excellent interpersonal and communication skills, with a genuine passion for helping others.
• Rapid learner of new technologies and processes, able to follow complex instructions and adapt to evolving systems.
• Typing speed of at least 35 words per minute, with a strong focus on accuracy.
• Strong organizational skills and attention to detail, ensuring all member information is captured correctly.
• Commitment to maintaining a polite, professional, and courteous demeanor at all times.

Preferred Qualifications

• Experience in the transportation or health‑care industry.
• Knowledge of HIPAA regulations and data privacy best practices.
• Previous experience with scheduling software or CRM platforms.
• Multilingual capabilities to serve a diverse member base.

Skills & Competencies

• Customer‑centric mindset with a focus on delivering exceptional service.
• Strong problem‑solving abilities, able to identify root causes and propose effective solutions.
• Time‑management skills, capable of handling multiple tasks while meeting tight deadlines.
• Resilience and composure under pressure, especially during high‑volume periods.
• Tech‑savvy, comfortable navigating multiple software applications simultaneously.
• Team collaboration, with a willingness to share knowledge and support peers.

Work Environment & Culture

brighthush values a supportive, inclusive, and dynamic work environment. As a remote team member, you will enjoy the flexibility of working from home while staying connected to a vibrant community of professionals dedicated to making a difference. Our culture emphasizes continuous learning, innovation, and recognition of individual contributions.

Career Growth & Learning Opportunities

• Structured onboarding program with comprehensive training and mentorship.
• Access to ongoing professional development courses, certifications, and workshops.
• Clear career pathways within the customer service, operations, and transportation domains.
• Opportunities to lead projects, mentor new hires, and influence process improvements.
• Performance‑based recognition and advancement to higher‑level roles such as Team Lead, Operations Manager, or Customer Experience Strategist.

Compensation & Benefits

We offer a competitive hourly rate of $12.50 per hour, with the potential for overtime and holiday pay based on schedule. In addition to base pay, brighthush provides a comprehensive benefits package designed to support you and your family:

• Medical, Dental, and Vision insurance plans.
• Employer‑paid basic life insurance and accidental death & dismemberment coverage.
• Voluntary life insurance options for employees, spouses, and children.
• Health Care and Dependent Care Flexible Spending Accounts.
• Pre‑tax and post‑tax commuter and parking benefits.
• 401(k) retirement savings plan with company match.
• Paid Time Off (PTO) and paid parental leave.
• Short‑term and long‑term disability coverage.
• Tuition reimbursement for approved educational pursuits.
• Employee discounts on retail, hotel, food, restaurants, car rentals, and more.

Physical Demands & Work Requirements

As a remote customer service representative, you will primarily work at a desk with a computer and headset. The role requires:

• Extended periods of sitting and frequent use of a headset and computer.
• Data entry tasks with occasional standing and walking.
• Ability to lift up to 10 lbs when necessary.

We are committed to providing reasonable accommodations for qualified individuals with disabilities to perform the essential functions of this role.

Remote Work Essentials

• High‑speed internet connection: minimum 25 Mbps download and 5 Mbps upload (proof of speed test required).
• Direct hardwired connection to a modem for optimal stability.
• Dedicated, private workspace separate from other living areas to protect sensitive member information.
• Full participation in training sessions and on‑camera presence for the first 30 days of employment.

Location & Availability

Must reside in West Virginia. This position requires flexibility to cover a 24/7/365 contact center schedule, including nights, weekends, holidays, and company‑recognized holidays. The required start date is December 8, 2026.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to Apply

Ready to join a team that values your voice and empowers you to make a real difference? Submit your application today and become part of brighthush’s mission to transform transportation and health care for our members.

For any questions or assistance, please contact us at [email protected].