Remote Strategic Customer Success Manager – US Public Sector – Drive Impact with brighthush IoT Solutions

About brighthush

brighthush is a trailblazing technology company that empowers organizations to transform their physical operations through a cutting‑edge Connected Operations Cloud. Since our founding in 2015, we have grown into a global leader in IoT, delivering solutions that enhance safety, efficiency, and sustainability across a wide spectrum of industries—from field services and utilities to long‑haul transportation, school buses, and public sector agencies. With a vibrant culture rooted in innovation, inclusivity, and a relentless focus on customer success, brighthush is on a mission to help every organization unlock its full operational potential.

Position Overview

We are seeking an experienced Strategic Customer Success Manager to join our remote team and champion the success of our public‑sector customers across the United States. In this high‑visibility role, you will partner with senior leaders, drive value‑creation initiatives, and collaborate with cross‑functional teams to ensure our customers achieve measurable business outcomes. Your strategic mindset, deep product knowledge, and passion for building lasting relationships will be pivotal in scaling brighthush’s impact across the public sector.

Why This Role Matters

Public‑sector organizations face unique challenges—complex regulatory landscapes, budget constraints, and a critical need for reliable, safe operations. As a Strategic Customer Success Manager at brighthush, you will be the catalyst that turns these challenges into opportunities, enabling agencies to deliver better services to citizens while optimizing resources.

Key Responsibilities

• Customer Advocacy & Value Delivery – Serve as the primary advocate for public‑sector customers, ensuring they realize tangible improvements in safety, efficiency, and sustainability through our IoT platform.
• Success Planning & Execution – Collaborate with customers to develop comprehensive success plans that outline objectives, key metrics, timelines, and actionable milestones. Remove obstacles and drive adoption of new features.
• Executive Engagement – Lead executive business reviews with customer decision makers and brighthush leadership, showcasing past successes, aligning on future goals, and reinforcing strategic partnership.
• Workshops & Operational Insights – Conduct in‑depth workshops to assess current workflows, identify pain points, and recommend process improvements that maximize the value of brighthush solutions.
• Product Evangelism – Master the capabilities of the brighthush platform and translate technical features into business benefits for diverse stakeholders, from field technicians to senior executives.
• Team Leadership & Mentorship – Mentor and coach the broader Customer Success and Support teams, fostering a culture of continuous learning and high performance.
• Culture Champion – Embody and promote brighthush’s core principles—Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, and Win as a Team—across all interactions.

Essential Qualifications

• 5+ years of senior experience in Customer Success, Account Management, or Strategic Consulting, preferably within the public sector.
• Proven track record of building trust and communicating effectively with executives, product leaders, and end‑users.
• Strong prioritization skills and the ability to manage multiple high‑impact initiatives simultaneously.
• High emotional intelligence, diplomacy, and poise under pressure.
• Experience supporting or working with technical, SaaS‑based products.
• Solutions‑oriented mindset with exceptional problem‑solving abilities.
• Bachelor’s degree from a four‑year institution.
• Experience serving large‑scale public‑sector solutions is highly desirable.
• Comfortable operating in an unstructured, fast‑paced, and change‑heavy environment.

Preferred Qualifications

• Enterprise SaaS experience, especially in IoT or connected‑operations domains.
• Strong bias for action, a big‑picture thinker, and a relentless pursuit of high standards.
• Prior experience in a performance‑based bonus or variable pay structure.
• Familiarity with public‑sector procurement processes and compliance requirements.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Stakeholder Management & Influence
• Data‑Driven Decision Making
• Project Management & Execution Excellence
• Communication & Presentation Skills (both written and verbal)
• Technical Acumen & Product Expertise
• Adaptability & Resilience in Dynamic Environments
• Collaboration & Cross‑Functional Teamwork

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As a Strategic Customer Success Manager, you will:

• Gain exposure to high‑profile public‑sector initiatives and influence product roadmap decisions.
• Participate in leadership development programs, including mentorship from senior executives.
• Access a generous professional development stipend for courses, certifications, and conferences.
• Move into senior leadership roles such as Director of Customer Success, VP of Public Sector, or Head of Strategic Partnerships.
• Benefit from a culture that rewards innovation, ownership, and continuous learning.

Work Environment & Culture

brighthush thrives on a flexible, employee‑led remote model that empowers you to work from anywhere in the United States—excluding a few specified metro areas. Our culture is built on:

• Customer‑First Mindset – Every decision is guided by the goal of delivering exceptional value to our customers.
• Growth & Inclusion – We celebrate diverse perspectives and encourage bold experimentation.
• Team Collaboration – Cross‑functional collaboration is at the heart of our success, with regular town halls, hackathons, and knowledge‑sharing sessions.
• Work‑Life Balance – Flexible schedules, generous time‑off policies, and a focus on mental well‑being.

Compensation & Benefits

While specific figures vary by role and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonus or variable pay to recognize and reward high impact.
• Equity eligibility for eligible roles, aligning your success with the company’s growth.
• Comprehensive health, dental, and vision plans.
• Generous parental leave and family‑support benefits.
• Professional development stipend to support continuous learning.
• Flexible remote work model with support for home‑office setup.

How to Apply

If you are a strategic thinker with a passion for public‑sector impact, a proven ability to drive customer success, and a desire to grow within a forward‑thinking organization, we want to hear from you. Join brighthush and help shape the future of connected operations for public agencies across the United States.

and become a key driver of transformative change at brighthush.