Senior Customer Success Manager – Enterprise Solutions (Remote, East Coast) – Drive Customer Success at brighthush

About brighthush

brighthush is a trailblazing cloud‑native security platform that delivers hardened, production‑ready container images and a comprehensive suite of DevSecOps tools. Since its founding in 2021, brighthush has rapidly become a trusted partner for Fortune 500 enterprises, helping them secure their software supply chains, accelerate delivery, and meet stringent regulatory requirements. With a vibrant, distributed workforce of 201‑500 employees, brighthush is headquartered in Kirkland, Washington, but our teams span the globe, united by a shared mission: to make security effortless and scalable for every organization.

Why Join brighthush?

At brighthush, you’ll be part of a high‑velocity, mission‑driven culture that values innovation, ownership, and continuous learning. We empower our people to take initiative, experiment, and shape the future of secure software delivery. As a Senior Customer Success Manager, you’ll be the linchpin between our customers and the entire brighthush ecosystem, ensuring that every enterprise client realizes tangible business value from our solutions.

Key Responsibilities

• Strategic Success Planning & Value Realization – Partner with customers, pre‑sales, and post‑sales teams to co‑create a detailed success roadmap. Own the full Business Value Realization cycle, from initial assessment to post‑implementation ROI analysis, ensuring customers can quantify and internalize the value of brighthush.
• Customer Advocacy & Voice of the Customer – Act as the primary advocate for customer needs within brighthush. Translate customer feedback into actionable insights for product, engineering, and support teams, influencing priorities and driving continuous improvement.
• Issue Management & Escalation – Collaborate closely with Technical Support and Customer Engineering to triage, resolve, and close high‑impact incidents. Own the customer experience during escalations, ensuring timely communication and resolution.
• Product Expertise & Thought Leadership – Develop deep technical knowledge of brighthush’s platform, staying abreast of industry trends, new features, and best practices. Deliver thought leadership on change management for large, scaled rollouts and help customers adopt secure development practices.
• Training & Education – Partner with the Education team to design and deliver tailored training programs, workshops, and documentation that empower customers to maximize the value of brighthush’s solutions.
• Account Management & Growth – Build and nurture relationships across multiple stakeholder levels—from technicians to CISOs. Work closely with Sales to identify renewal, expansion, and upsell opportunities, while proactively mitigating churn risks.

Essential Qualifications

• 5+ years of enterprise customer‑facing experience in roles such as Customer Success, Technical Account Management, Professional Services, or a blend of these with Sales, Solutions Engineering, or Technical Support.
• Proven track record of managing complex, cross‑functional customer engagements and delivering measurable business outcomes.
• Strong strategic mindset with the ability to own a portfolio of high‑value accounts and drive end‑to‑end success.
• Excellent communication, collaboration, and influence skills—capable of aligning diverse internal teams around customer priorities.
• High emotional intelligence, resilience, and a proactive, problem‑solving attitude.
• Demonstrated commitment to continuous personal and professional development.

Preferred Qualifications

• Domain expertise in Supply Chain Security, DevSecOps, Application Security, security infrastructure, container security, regulatory compliance, vulnerability management, or the software development lifecycle.
• Hands‑on technical experience with cloud platforms (AWS, GCP, Azure), Linux, containers, and secure coding practices.
• Experience in early‑stage startup environments, where agility, ownership, and rapid iteration are the norm.
• Passion for technology and cybersecurity, with a curiosity to stay ahead of emerging threats and solutions.
• Prior exposure to enterprise SaaS or security‑as‑a‑service products.

Skills & Competencies

• Customer‑Centric Leadership – Ability to empathize with customers, anticipate their needs, and deliver solutions that exceed expectations.
• Strategic Planning & Execution – Skilled at translating business goals into actionable success plans and measurable outcomes.
• Technical Fluency – Comfortable navigating complex technical landscapes and translating technical concepts into business value.
• Influence & Negotiation – Adept at building consensus across internal stakeholders and negotiating with customers to achieve win‑win outcomes.
• Data‑Driven Decision Making – Proficient in using analytics to track adoption, identify gaps, and recommend improvements.
• Project Management – Experienced in managing multiple concurrent initiatives, timelines, and deliverables.
• Adaptability & Resilience – Thrives in a fast‑paced, evolving environment and remains calm under pressure.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is shaped by your ambition and performance. As a Senior Customer Success Manager, you’ll have the chance to:

• Lead enterprise‑wide adoption projects that influence product strategy.
• Mentor junior CS managers and contribute to the development of the Customer Success organization.
• Transition into specialized roles such as Enterprise Solutions Architect, Customer Success Director, or Product Management.
• Participate in cross‑functional initiatives, including product road‑mapping, go‑to‑market strategy, and global expansion.
• Access continuous learning resources—internal workshops, industry conferences, and certification programs—to keep your skills sharp.

Work Environment & Culture at brighthush

brighthush is a fully remote, distributed company that values flexibility, autonomy, and collaboration. Our culture is built on:

• Trust & Accountability – We empower our teams to own their work and deliver results without micromanagement.
• Innovation & Experimentation – We encourage bold ideas, rapid prototyping, and learning from failure.
• Diversity & Inclusion – We celebrate diverse perspectives and foster an inclusive environment where everyone can thrive.
• Community & Connection – Regular virtual meetups, bi‑annual destination summits, and monthly coworking stipends keep our global community connected.
• Work‑Life Balance – Flexible time off, generous parental leave, and a focus on well‑being ensure you can perform at your best.

Compensation, Perks, and Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success roles.
• Performance‑based bonuses tied to customer success metrics.
• Equity: Stock options granted upon hire and at promotion, with a 10‑year vesting schedule and secondary market access.
• Health, vision, and dental coverage fully paid for you and your dependents.
• Flexible time off policy—take the time you need to recharge.
• Paid parental leave: 18 weeks for birthing parents and 12 weeks for non‑birthing parents, with the option to use it all at once or spread it over the first year.
• Monthly stipend for coworking spaces, phone, and internet expenses.
• Professional development budget for certifications, courses, and conferences.
• Annual team retreats and destination summits to strengthen collaboration and celebrate achievements.

How to Apply

If you are a strategic, customer‑focused leader with a passion for secure software delivery, we want to hear from you. Join brighthush and help shape the future of enterprise security while building a rewarding career that balances autonomy, impact, and growth.

Ready to take the next step? and become a key driver of success for our enterprise customers.