Remote Customer Success Manager – Quantum Software Platform at brighthush – Drive Adoption, Renewals, and Growth

About brighthush

brighthush is a trailblazer in the quantum computing space, redefining how businesses harness the power of quantum algorithms to solve complex problems faster than ever before. Founded in 2020, brighthush blends deep quantum expertise with cutting‑edge classical software automation, delivering a platform that is as intuitive as it is powerful. With a vibrant team of 51‑200 engineers, scientists, and customer‑success professionals, brighthush is headquartered in Tel Aviv but operates on a truly global, remote‑first model. Our mission is simple: make quantum technology accessible, reliable, and transformative for enterprises worldwide.

Why Join brighthush?

At brighthush, you’ll be part of a high‑velocity, mission‑driven culture that thrives on curiosity, collaboration, and continuous learning. We empower our people to experiment, innovate, and own their impact. As a Remote Customer Success Manager, you’ll be the linchpin that turns complex quantum solutions into tangible business outcomes for our clients. Your work will directly influence product roadmaps, shape industry best practices, and accelerate the adoption of quantum technology across diverse sectors.

Key Responsibilities

• Customer Relationship Stewardship – Build and nurture long‑term partnerships with enterprise customers, ensuring they derive maximum value from the brighthush platform.
• Onboarding & Adoption Champion – Guide new users through a seamless onboarding journey, translating technical capabilities into clear, measurable success plans.
• Strategic Success Planning – Collaborate with product, engineering, and sales teams to align customer objectives with platform capabilities, driving adoption, usage, and ROI.
• Renewal & Expansion Lead – Own the end‑to‑end renewal process, demonstrating value, identifying upsell opportunities, and securing multi‑year commitments.
• Voice of the Customer – Act as the customer advocate within brighthush, feeding insights and feedback into product development and roadmap decisions.
• Cross‑Functional Collaboration – Partner with technical support, data science, and marketing to resolve challenges, share best practices, and co‑create success stories.
• Performance Analytics – Track key metrics (NPS, CSAT, adoption rates, churn) and present actionable insights to stakeholders.
• Thought Leadership – Represent brighthush at industry events, webinars, and user groups, positioning the company as a quantum thought leader.

Essential Qualifications

• Bachelor’s degree in Mathematics, Computer Science, Engineering, Physics, or a STEM‑equivalent field.
• 3+ years of proven experience in Customer Success, Technical Account Management, or a similar customer‑facing role within advanced technology sectors such as quantum computing, cloud, or AI.
• Demonstrated ability to manage complex, multi‑stakeholder relationships, including renewals and expansion discussions.
• Strong technical acumen – comfortable learning and explaining sophisticated software tools and concepts quickly.
• Excellent verbal and written communication skills, with the ability to translate technical jargon into business value.
• Proactive, curious, and collaborative mindset – a passion for quantum innovation and customer success.
• Experience with state‑of‑the‑art AI tools and data analytics platforms is highly desirable.

Preferred Qualifications

• Master’s degree (M.Sc., M.B.A., or equivalent) in a relevant field.
• Hands‑on experience with quantum computing frameworks (e.g., Qiskit, Cirq, Braket) or adjacent fields such as quantum chemistry or cryptography.
• Programming background (Python, C++, or Java) to better understand customer use cases.
• Prior exposure to SaaS or cloud‑native product environments.
• Track record of driving customer adoption metrics and achieving high renewal rates.

Core Skills & Competencies

• Strategic Account Management
• Customer Advocacy & Voice of the Customer
• Data‑Driven Decision Making
• Conflict Resolution & Negotiation
• Project Management & Execution
• Technical Troubleshooting & Problem Solving
• Stakeholder Engagement & Influence
• Continuous Learning & Adaptability

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the technology we build. As a Remote Customer Success Manager, you’ll have the chance to:

• Progress into senior leadership roles such as Customer Success Director or VP of Customer Experience.
• Lead cross‑functional initiatives that shape product strategy and market positioning.
• Participate in advanced training programs, including quantum computing workshops, AI certifications, and leadership development.
• Collaborate with world‑class scientists and engineers, gaining exposure to cutting‑edge research and product innovation.
• Contribute to white papers, case studies, and industry conferences, building your personal brand as a quantum thought leader.

Work Environment & Culture

brighthush champions a remote‑first culture that values flexibility, autonomy, and work‑life balance. Our distributed teams operate across time zones, supported by:

• Weekly virtual town halls and product demos.
• Open communication channels (Slack, Teams, Zoom) for instant collaboration.
• Regular hackathons and innovation sprints to keep the creative spark alive.
• Inclusive hiring practices and a commitment to diversity, equity, and inclusion.
• Mentorship programs pairing new hires with seasoned experts.

Compensation & Perks

While specific figures vary by role and experience, brighthush offers a competitive total rewards package that typically includes:

• Base salary commensurate with market rates for senior customer success professionals.
• Performance‑based bonuses tied to customer satisfaction, renewal rates, and expansion metrics.
• Equity or stock‑option plans to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• Unlimited paid time off and flexible working hours.
• Professional development budget for courses, certifications, and conference attendance.
• Access to cutting‑edge quantum computing resources and sandbox environments.

Ready to Make an Impact?

If you’re a customer‑centric, technically savvy professional who thrives in a fast‑paced, high‑impact environment, brighthush invites you to join our mission to democratize quantum computing. Bring your passion for innovation, your knack for building lasting relationships, and your drive to help customers unlock unprecedented value.

Apply now and become a pivotal part of a team that is shaping the future of technology.