Remote Customer Success Representative – West Coast – Oncology AI Solutions – Entry Level – Join brighthush

About brighthush

brighthush is a trailblazing AI‑driven oncology company that is redefining how clinicians personalize cancer treatment. Founded in 2021, we harness advanced machine learning algorithms to predict patient outcomes and tailor therapeutic strategies for localized prostate cancer. Our mission is to empower healthcare providers with actionable insights that improve survival rates and quality of life for patients worldwide. With a dynamic team of 51‑200 professionals, brighthush is headquartered in Los Altos, California, but our impact is global, thanks to a fully remote, distributed workforce that thrives on collaboration, innovation, and a relentless commitment to patient care.

Why Join brighthush?

At brighthush, you’ll be part of a high‑energy, mission‑driven organization that is at the forefront of medical AI. We value curiosity, resilience, and a passion for improving patient outcomes. As a Remote Customer Success Representative, you’ll be the bridge between our cutting‑edge technology and the clinicians, laboratory staff, and administrators who rely on it daily. Your work will directly influence how our solutions are adopted, refined, and ultimately how they save lives.

Key Responsibilities

• Customer Advocacy & Support – Deliver empathetic, solution‑oriented assistance to a diverse customer base, including clinicians, clinical staff, laboratory personnel, and administrators. Your goal is to ensure a seamless onboarding, training, and ongoing usage experience.
• Cross‑Functional Collaboration – Partner with Sales, Product, Lab, Billing, and Operations teams to resolve issues, share insights, and drive continuous improvement. Your communication will keep all stakeholders aligned and informed.
• Order Management & Accuracy – Monitor and manage orders through review reports and dashboards, ensuring timely processing and accurate documentation.
• Case Resolution – Resolve support cases with precision, leveraging pathology reports and clinical documents to troubleshoot and guide customers through complex workflows.
• Documentation & SOP Adherence – Maintain meticulous records daily, following standard operating procedures to ensure consistency and compliance.
• Workload Prioritization – Balance multiple tasks while meeting responsiveness and resolution benchmarks. Prioritize based on urgency and customer impact.
• Process Improvement – Identify opportunities for workflow or experience enhancements. Share field insights with product and service teams to influence future development.
• Customer‑Centric Mindset – Approach every interaction with empathy, patience, and a genuine focus on the customer experience.
• Professional Communication – Communicate clearly and respectfully in writing and verbally, adhering to professional telephone, email, and instant messaging etiquette.
• Active Listening – Tailor responses to different customer profiles and needs, ensuring each interaction feels personalized and impactful.
• Problem‑Solving & Resilience – Proactively seek solutions, follow through to resolution, and remain resilient amid the dynamic pace of a startup environment.
• Analytical & Multitasking Skills – Demonstrate strong analytical thinking and multitasking abilities in a fast‑paced, time‑sensitive setting.
• Conflict Resolution – Effectively navigate obstacles, turning challenges into opportunities for growth.
• Continuous Improvement – Seek constructive feedback and apply learning to enhance performance and customer satisfaction.

Essential Qualifications

• Bachelor’s degree in a relevant field (e.g., Life Sciences, Business, Communications).
• Minimum 2 years of customer service experience within healthcare or a clinical reference laboratory.
• Minimum 3 years of experience working in a collaborative, cross‑functional environment.
• Strong understanding of clinical data and the ability to translate technical insights into clear, actionable communication.
• Proficiency in customer service best practices and sales principles.
• Excellent problem‑solving, communication, and organizational skills.

Preferred Qualifications & Skills

• Previous sales support or technical support experience in a healthcare setting.
• Familiarity with Salesforce, Slack, and Zendesk (or similar CRM and support platforms).
• Experience with data dashboards and report interpretation.
• Knowledge of regulatory compliance in medical device or diagnostic testing.
• Demonstrated ability to thrive in a remote, distributed team environment.

What You’ll Gain at brighthush

• Career Growth – Rapid progression opportunities from Customer Success Representative to Senior Representative, Customer Success Manager, or Product Specialist roles.
• Learning & Development – Access to industry‑leading training programs, certifications, and mentorship from seasoned professionals in AI, oncology, and customer success.
• Impactful Work – Your contributions will directly influence how clinicians use AI to make life‑saving decisions, giving you a tangible sense of purpose.
• Innovative Culture – Join a culture that celebrates experimentation, embraces change, and rewards creative problem‑solving.
• Work‑Life Balance – Fully remote work with flexible hours, allowing you to balance professional responsibilities with personal commitments.

Compensation & Benefits

• Competitive base salary commensurate with experience.
• Performance‑based bonuses and equity opportunities.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development stipend and access to industry conferences.
• Wellness programs, including virtual fitness classes and mental health resources.
• Flexible work schedule and fully remote setup.

Our Culture at brighthush

We believe that a diverse, inclusive, and collaborative environment fuels innovation. At brighthush, you’ll find:

• Open communication channels across all levels.
• Regular virtual town halls and team‑building events.
• A commitment to continuous learning and skill development.
• Recognition programs that celebrate both individual and team achievements.
• A focus on sustainability and social responsibility in healthcare.

Ready to Make a Difference?

If you are passionate about leveraging technology to improve patient outcomes, thrive in a fast‑paced, remote environment, and enjoy turning challenges into opportunities, we want to hear from you. Join brighthush as a Remote Customer Success Representative and help shape the future of oncology care.

Apply Today – Your expertise can help clinicians deliver personalized, data‑driven treatments that save lives. Click the link below to submit your application and start your journey with brighthush.