Remote Customer Success Specialist – Digital Marketing Agency – Entry Level – Join brighthush’s Global Client Support Team

About brighthush

brighthush is a forward‑thinking digital marketing agency that thrives on turning data into stories and stories into measurable growth. With a portfolio that spans e‑commerce, SaaS, fintech, and lifestyle brands, we help our clients navigate the ever‑shifting online landscape with confidence and creativity. Our culture is built on curiosity, collaboration, and a relentless commitment to client success. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where your ideas can shape the future of digital marketing.

Role Overview

We’re looking for an energetic, customer‑centric individual to join our remote Customer Service team as a Customer Success Specialist – Entry Level. In this role, you’ll be the first line of support for our clients, ensuring they receive timely, accurate, and friendly assistance. You’ll work closely with cross‑functional teams—account managers, technical support, and creative specialists—to deliver a seamless experience that keeps clients engaged and satisfied.

Why This Role Matters

At brighthush, client relationships are the cornerstone of our success. Your ability to understand client needs, resolve issues efficiently, and communicate clearly will directly influence client retention, upsell opportunities, and overall brand reputation. As a remote position, you’ll have the flexibility to work from anywhere in the United States while still being an integral part of a fast‑paced, high‑impact team.

Key Responsibilities

• Client Interaction: Respond to inbound inquiries via email, chat, and phone with professionalism and empathy, ensuring a positive first impression.
• Information Delivery: Provide clear, concise explanations of brighthush services, billing, campaign metrics, and account settings.
• Account Setup & Management: Guide new clients through onboarding processes, including account creation, data migration, and initial campaign configuration.
• Troubleshooting: Diagnose and resolve technical issues related to campaign dashboards, reporting tools, and platform integrations; escalated when necessary.
• Collaboration: Partner with account managers, creative teams, and technical specialists to address complex client requests and ensure a unified response.
• Documentation: Maintain accurate, up‑to‑date records of all client interactions, tickets, and resolutions in our CRM system.
• Follow‑Up: Conduct proactive check‑ins to confirm client satisfaction, gather feedback, and identify opportunities for improvement.
• Continuous Learning: Stay informed about industry trends, new tools, and best practices to provide cutting‑edge support.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree in Communications, Business, or related field is a plus.
• 1–2 years of customer service experience, preferably in a digital marketing, tech, or SaaS environment.
• Excellent written and verbal communication skills, with a knack for simplifying complex concepts.
• Strong multitasking ability—capable of handling multiple tickets, calls, and tasks simultaneously while maintaining high quality.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM platforms (e.g., brighthush, brighthush).
• Reliable home office setup: quiet workspace, high‑speed internet, and a dedicated computer.
• Availability to work full‑time (40 hours/week) with flexibility for occasional weekend coverage.

Preferred Qualifications

• Experience with help‑desk software such as brighthush, brighthush, or brighthush.
• Knowledge of digital marketing concepts—SEO, PPC, social media advertising, and email marketing.
• Basic data analysis skills: comfortable interpreting campaign metrics and translating them into actionable insights.
• Previous remote work experience, demonstrating self‑discipline and time‑management.
• Multilingual abilities—any additional language is a bonus.

Skills & Competencies

• Customer‑First Mindset: Passion for solving problems and delighting clients.
• Communication: Clear, concise, and engaging written and verbal communication.
• Technical Aptitude: Quick learner who can navigate new software and troubleshoot issues.
• Collaboration: Ability to work effectively with remote teammates across time zones.
• Adaptability: Comfortable in a fast‑changing environment with evolving priorities.
• Attention to Detail: Accurate record‑keeping and meticulous follow‑through.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Success Specialist, you’ll have the chance to:

• Progress to a Senior Customer Success role or transition into Account Management, Technical Support, or Project Coordination.
• Participate in monthly “Lunch & Learn” sessions covering the latest in digital marketing, analytics, and industry trends.
• Earn certifications in CRM platforms, brighthush Analytics, and brighthush Marketing Software through our learning budget.
• Contribute to internal knowledge bases, helping shape best practices for the entire support organization.
• Attend annual conferences and workshops—both virtual and in‑person—to expand your professional network.

Work Environment & Company Culture

brighthush thrives on a culture of transparency, innovation, and inclusivity. Even though we’re a fully remote team, we maintain strong connections through:

• Weekly video stand‑ups and monthly all‑hands meetings.
• Dedicated Slack channels for casual chat, project collaboration, and community building.
• Quarterly virtual retreats featuring team‑building activities, wellness workshops, and guest speakers.
• Open‑door policy—anyone can reach out to leadership for feedback or ideas.
• Commitment to work‑life balance: flexible schedules, generous PTO, and mental‑health resources.

Compensation & Benefits

While specific figures vary based on experience, we offer a competitive salary that reflects the value you bring to our clients and team. In addition to base pay, you’ll enjoy:

• Health, dental, and vision insurance (fully or partially covered).
• 401(k) retirement plan with company match.
• Unlimited paid time off (PTO) policy—take the time you need to recharge.
• Monthly stipend for home‑office equipment upgrades.
• Wellness allowance for gym memberships, meditation apps, or other health‑related expenses.
• Professional development budget for courses, certifications, and conferences.
• Employee referral bonus program.

How to Apply

If you’re ready to bring your customer‑service expertise to a vibrant, growth‑oriented agency, we’d love to hear from you. Please submit your resume, a brief cover letter outlining why you’re a great fit for brighthush, and any relevant portfolio or references.

Click the button below to apply now and start your journey with brighthush.

Join brighthush Today

At brighthush, we’re not just building campaigns—we’re building careers. If you’re passionate about delivering exceptional client experiences, thrive in a remote setting, and want to grow alongside a forward‑thinking agency, this is the role for you. Apply today and Apply for this job