Remote Customer Support Agent – Flexible Hours, Commission‑Based Earnings, Work from Home in Cumbria – Join brighthush

About brighthush

brighthush is a leading name in the sports awards and recognition industry, boasting a legacy of over four decades of delivering high‑quality trophies, medals, and certificates to clubs, leagues, and corporate teams across the United Kingdom. With a modern, cloud‑based e‑commerce platform and a nationwide network of local customer champions, brighthush combines the convenience of an online store with the personal touch of a local shop. Our mission is to provide an unrivalled selection of award designs, exceptional customer service, and remarkable value for money, all while supporting the growth and success of the sporting community.

Why Join brighthush?

At brighthush, we believe that great people are the heart of our success. We offer a dynamic, remote‑first work environment that empowers you to balance your professional ambitions with your personal life. Whether you’re a seasoned customer support professional or just starting out, this role provides an exciting opportunity to earn a substantial income through a commission‑only structure, with no sales experience required. You’ll be part of a passionate team that values innovation, integrity, and a genuine love for sport.

Key Responsibilities

• Lead Generation & Prospecting: Identify and engage potential customers within your assigned territory using a combination of online research, social media outreach, and referral networks.
• Territory Management: Build and maintain a robust pipeline of prospects, ensuring consistent follow‑up and nurturing of leads to convert them into loyal customers.
• Customer Journey Support: Guide customers through every stage of their buying journey—from initial inquiry to post‑purchase follow‑up—ensuring a seamless, personalized experience.
• Brand Ambassador: Act as the eyes and ears of brighthush in your region, gathering feedback, reporting market trends, and sharing insights that help shape product offerings and marketing strategies.
• Value‑Based Selling: Communicate the unique benefits of brighthush’s award catalogue, emphasizing quality, speed of delivery, and exceptional customer service.
• Target Achievement: Set, monitor, and exceed monthly and quarterly sales targets, leveraging data and analytics to refine your approach.
• Collaboration & Reporting: Work closely with the central sales and marketing teams, providing regular updates on territory performance and contributing to broader business initiatives.

Essential Qualifications

• Reliable internet‑enabled computer and a dedicated phone line.
• Stable broadband connection with sufficient upload/download speeds for video calls and data uploads.
• Suitable home workspace that allows for focused, confidential customer interactions.
• Strong written and verbal communication skills in English.
• Proficiency with cloud‑based CRM and communication tools (e.g., HubSpot, Zoom, Teams).

Preferred Experience & Attributes

• Confidence and a personable demeanor that builds instant rapport with customers.
• Comfortable navigating the internet, social media, and data‑driven tools.
• Passion for sport, leisure, or related pastimes, providing genuine enthusiasm when discussing awards and achievements.
• Highly organized, disciplined, and self‑motivated with the ability to manage multiple tasks in a remote setting.
• Previous experience in customer support, sales, or a related field is a plus but not mandatory.

Skills & Competencies

• Customer‑Centric Mindset: Ability to listen actively, understand needs, and propose tailored solutions.
• Communication: Clear, concise, and persuasive communication across email, phone, and video platforms.
• Time Management: Prioritize tasks, meet deadlines, and maintain productivity in a flexible schedule.
• Problem Solving: Resolve customer issues efficiently, turning challenges into opportunities for upselling.
• Tech Savvy: Comfortable learning new software and troubleshooting basic technical issues.
• Adaptability: Thrive in a fast‑moving, evolving industry and adjust strategies based on market feedback.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our team. As a Remote Customer Support Agent, you’ll receive comprehensive onboarding training, ongoing coaching, and access to a wealth of learning resources. Successful performers can progress to roles such as Territory Manager, Account Executive, or even Leadership positions within the sales and marketing departments. We also offer cross‑functional projects that allow you to broaden your skill set and gain exposure to different aspects of the business.

Work Environment & Company Culture

brighthush champions a culture of flexibility, respect, and continuous improvement. Our remote‑first approach means you can work from anywhere in the UK, with a schedule that fits your lifestyle. We foster a supportive community through regular virtual team meetings, peer‑to‑peer learning sessions, and an open‑door policy for ideas and feedback. Diversity, equity, and inclusion are core values, and we celebrate the unique perspectives that each team member brings.

Compensation, Perks, and Benefits

• Commission‑Only Structure: Earn between £5,000 and £20,000 per year, with no cap on your earnings potential.
• Uncapped Commission: The more you sell, the more you earn—there’s no limit to your success.
• Retention Bonuses: Receive additional commission on retained business, rewarding long‑term customer relationships.
• Performance Bonuses: After six months, unlock extra bonus schemes based on your achievements.
• Full Training & Support: Comprehensive onboarding, ongoing coaching, and a dedicated support team to help you succeed.
• Flexible Working Hours: Cloud‑based software allows you to work when it suits you, giving you the freedom to balance work and life.
• Health & Well‑Being: Access to a wellness program, mental health resources, and a supportive work environment.
• Professional Development: Opportunities to attend industry conferences, webinars, and internal training sessions.

How to Apply

If you’re ready to take control of your income, work from the comfort of your home, and join a passionate team that values your contributions, we’d love to hear from you. Click the button below to submit your application and start your journey with brighthush today.