Remote Customer Support Champion – Flexible Part‑Time Role with Unlimited Commission Opportunities in the Sports & Leisure Awards Industry

About brighthush

brighthush is the UK’s leading destination for sports awards, trophies, and commemorative merchandise. With a heritage spanning more than four decades, we have built a reputation for delivering an unrivalled selection of high‑quality awards, exceptional customer service, and remarkable value for money to leagues, clubs, teams, and corporate partners across the country. Our mission is simple: to combine the power of the internet, modern technology, and 45 years of industry expertise to create a truly “local shop” experience that feels personal, yet is backed by national reach.

We operate a fully integrated, cloud‑based webstore that allows customers to browse, customise, and order from a catalogue of over 15,000 award designs. Orders are processed and shipped within four working days, ensuring that every client receives their trophies on time and in perfect condition. Our success is driven by a dedicated team of Customer Champions who live and breathe the sports and leisure sector, and who are based in every region of the UK.

brighthush is proud to be a family‑owned and operated business that values integrity, innovation, and the passion that fuels the sporting world. As we continue to adapt and grow in a changing market, we are looking for enthusiastic, customer‑focused individuals to join our remote team and help us bring the brighthush experience to even more customers.

Role Overview

We are seeking a Remote Customer Support Champion to work from home on a part‑time basis. This role offers the flexibility to work during your spare time while earning a substantial, uncapped commission. Whether you’re a seasoned sales professional or a newcomer to the industry, this position is designed to reward your enthusiasm, drive, and commitment to delivering outstanding customer service.

Key Responsibilities

• Lead Generation & Prospecting: Identify and engage potential customers across the UK using a combination of online research, social media outreach, and targeted email campaigns.
• Territory Management: Own a defined geographic area, building relationships with local clubs, leagues, and corporate partners to increase brand visibility and sales.
• Customer Journey Support: Guide prospects from initial inquiry to final purchase, ensuring a seamless experience that reflects brighthush’s values of quality and service.
• Market Intelligence: Act as the eyes and ears of brighthush in your region, collecting feedback, identifying trends, and reporting insights that help shape product offerings and marketing strategies.
• Value‑Based Selling: Communicate the unique benefits of brighthush’s award catalogue, emphasizing customization options, fast turnaround, and exceptional customer support.
• Target Achievement: Set, monitor, and exceed monthly and quarterly sales targets, leveraging data and analytics to refine your approach.
• Collaboration & Reporting: Work closely with the central sales and marketing teams, providing regular updates on pipeline status, customer feedback, and market conditions.

Essential Qualifications

• Strong, personable communication style with a natural ability to build rapport over the phone and online.
• Comfortable using the internet, data technology, and cloud‑based software tools (CRM, email marketing platforms, etc.).
• Organised, disciplined, and self‑motivated, with the ability to manage multiple tasks and priorities in a remote environment.
• Interest in sports, leisure, or related pastimes – a passion that fuels genuine enthusiasm for the products we sell.
• Reliable home office setup: a computer with internet access, a telephone, broadband connection, and a quiet workspace.

Preferred Qualifications

• Previous experience in sales, customer support, or a related field – no formal sales experience required, but a proven track record of meeting or exceeding targets is a plus.
• Knowledge of the UK sports and leisure market, including key clubs, leagues, and corporate partners.
• Experience with commission‑based compensation structures and a track record of maximizing earnings.
• Basic understanding of e‑commerce platforms and online order management.

Skills & Competencies

• Excellent verbal and written communication skills.
• Strong problem‑solving abilities and a proactive approach to customer needs.
• High level of digital literacy and adaptability to new technologies.
• Team player who thrives in a collaborative, remote work environment.
• Resilience and persistence – the ability to handle rejection and stay motivated.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Remote Customer Support Champion, you will have the opportunity to:

• Progress into senior sales roles, such as Territory Manager or Regional Sales Lead.
• Take on leadership responsibilities, mentoring new hires and shaping team strategy.
• Participate in ongoing training programs covering product knowledge, sales techniques, and industry trends.
• Attend virtual conferences, webinars, and networking events to expand your professional network.
• Benefit from a culture that rewards innovation, initiative, and results.

Work Environment & Culture

brighthush is committed to fostering a supportive, inclusive, and dynamic work culture, even in a remote setting. You will enjoy:

• Flexible working hours that fit your lifestyle.
• Regular virtual team meetings, brainstorming sessions, and social events.
• A collaborative environment where ideas are valued and feedback is constructive.
• Access to a comprehensive digital resource library, including product guides, sales playbooks, and customer success stories.
• A culture that celebrates achievements, both big and small, through recognition programs and incentive schemes.

Compensation, Perks & Benefits

Our compensation model is designed to reward performance and dedication:

• Uncapped Commission: Earn unlimited commissions on every sale you generate.
• Commission paid on retained business, ensuring you benefit from repeat customers.
• Bonus schemes after six months of successful performance.
• Full training and ongoing support from the brighthush team.
• Access to a cloud‑based software suite that allows you to work from anywhere, at any time.
• Work‑from‑home setup – no commuting costs or office expenses.
• Health and wellness resources, including virtual fitness classes and mental health support.

How to Apply

Ready to join a passionate team that celebrates the spirit of sport and rewards your hard work? Click the link below to submit your application and start your journey with brighthush today.

Apply to this role now

Closing Statement

At brighthush, we’re more than just a trophy retailer – we’re a community that celebrates achievement, fosters teamwork, and empowers individuals to reach their full potential. If you are a motivated, customer‑centric professional looking for a flexible, high‑earning opportunity, we want to hear from you. Join us, and help us bring the joy of recognition to clubs, leagues, and corporate partners across the UK.