Remote Customer Support Coordinator – Client Experience Specialist for Hospitality & Travel Services

About brighthush

At brighthush, we’re redefining the way travelers experience the world. Our mission is to create seamless, personalized journeys that delight guests from the moment they book until they return home. By combining cutting‑edge technology with a passion for hospitality, we empower our partners and clients to deliver unforgettable moments. As a fast‑growing, fully remote organization, we’re looking for talented individuals who thrive in a dynamic, collaborative environment and want to make a real impact on the travel industry.

Why Join brighthush?

When you become part of the brighthush family, you’ll enjoy:

• Competitive salary range of $45,000 – $75,000, commensurate with experience
• Fully remote work with flexible hours that respect your work‑life balance
• Comprehensive health, dental, and vision insurance plans
• Generous paid time off, including vacation, sick days, and personal days
• Unlimited learning budget for courses, certifications, and conferences
• Equity opportunities for high performers
• Regular team virtual socials, hackathons, and wellness challenges
• State‑of‑the‑art collaboration tools and a culture that values transparency and autonomy

Role Overview

As a Remote Customer Support Coordinator, you will be the frontline champion for our clients. Your primary focus will be to provide timely, professional assistance, manage support tickets, and coordinate scheduling and service requests—all while maintaining a positive, proactive client experience. This role is ideal for detail‑oriented, responsive individuals who excel at juggling multiple tasks and thrive in a self‑directed, digital workspace.

Key Responsibilities

• Client Communication: Respond to inquiries via email, phone, and chat platforms with a friendly, solution‑oriented tone.
• Ticket Management: Log, track, and close support tickets in our internal CRM, ensuring SLA compliance and high customer satisfaction.
• Scheduling & Reservations: Coordinate booking details, confirm reservations, and update calendars for travel, accommodation, and event services.
• Documentation: Maintain accurate client records, update service agreements, and generate status reports for internal stakeholders.
• Quality Assurance: Review service details, cross‑check confirmations, and flag discrepancies before they reach the client.
• Cross‑Functional Collaboration: Work closely with Sales, Operations, and Technical teams to resolve complex issues and improve service workflows.
• Process Improvement: Identify bottlenecks, propose enhancements, and help implement new tools or procedures that elevate the client experience.
• Administrative Support: Assist with general office tasks, data entry, and ad‑hoc projects that support the broader customer success mission.

Essential Qualifications

• Proven experience in customer support, client services, or administrative roles (2+ years preferred).
• Exceptional written and verbal communication skills, with the ability to tailor tone to diverse audiences.
• Strong organizational skills and meticulous attention to detail.
• Comfortable navigating online systems, CRMs, and ticketing platforms (e.g., Zendesk, Freshdesk).
• Ability to manage multiple priorities in a fast‑paced, remote environment.
• Reliable high‑speed internet connection and a dedicated home office setup.
• Self‑motivated, proactive, and capable of working independently while staying aligned with team goals.

Preferred Qualifications

• Experience in the travel, hospitality, or event‑management industry.
• Background in coordinating complex itineraries or large‑scale event logistics.
• Knowledge of travel booking engines, hotel reservation systems, or event management software.
• Previous exposure to AI‑powered support tools and data‑driven decision making.
• Multilingual abilities or experience serving a global clientele.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Problem‑Solving: Analytical thinking to diagnose issues and propose effective solutions.
• Time Management: Prioritization skills to meet deadlines without compromising quality.
• Tech Savvy: Quick learner of new software, with a knack for troubleshooting basic technical issues.
• Collaboration: Ability to build strong relationships across departments and influence outcomes.
• Adaptability: Comfortable with change, ambiguity, and evolving processes.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Support Coordinator, you’ll have the chance to:

• Progress to a Senior Support Specialist or Team Lead role within 12–18 months.
• Transition into Product Management, Operations, or Sales based on your interests and performance.
• Lead cross‑functional projects that shape the future of our client experience platform.
• Participate in mentorship programs, leadership workshops, and industry conferences.
• Earn certifications in customer success, project management, or hospitality operations.

Our Culture & Work Environment

We’re a community of innovators who value transparency, curiosity, and mutual respect. Even though we’re fully remote, we maintain a strong sense of belonging through:

• Weekly virtual coffee chats and monthly town‑hall meetings.
• Quarterly all‑hands retreats (virtual or in‑person) to celebrate wins and align on strategy.
• Open‑door policy—anyone can reach out to leadership with ideas or concerns.
• Inclusive hiring practices that celebrate diverse backgrounds and perspectives.
• Commitment to mental health with access to counseling services and wellness apps.

Compensation & Benefits

We offer a competitive base salary ranging from $45,000 to $75,000, adjusted for experience and role complexity. In addition to the base pay, you’ll receive:

• Performance‑based bonuses tied to customer satisfaction metrics.
• Health, dental, and vision insurance with a generous employer contribution.
• 401(k) plan with company match.
• Paid parental leave and flexible sick leave.
• Unlimited professional development budget.
• Annual stipend for home office upgrades.
• Employee referral program with cash rewards.

How to Apply

If you’re ready to elevate client experiences, streamline support workflows, and grow your career in a forward‑thinking, remote environment, we want to hear from you. Submit your application through our streamlined portal below. Our recruitment team uses AI tools to help identify top talent, but final hiring decisions are made by human reviewers who value authenticity and potential.

Apply to Join brighthush Today

Final Thoughts

At brighthush, you’ll be part of a mission to transform travel experiences worldwide. Your role as a Customer Support Coordinator will be pivotal in ensuring every client interaction is smooth, memorable, and reflective of our brand’s commitment to excellence. If you’re passionate about service, organized, and eager to grow in a supportive, innovative environment, we encourage you to apply and become a key player in our journey.