[Remote] Customer Support Representative

Note: The job is a remote job and is open to candidates in USA. Kalias Srl is hiring a Customer Support Representative to guide customers through solutions and document relevant information. The role focuses on responsive assistance, clear communication, accurate case follow-through, and escalating issues when specialist review is needed.

Responsibilities

• Respond to customer requests through approved messaging, email, or phone channels
• Provide accurate guidance using documented processes and available resources
• Escalate issues requiring specialist review to the appropriate team
• Verify account details using approved privacy and security procedures
• Use a professional, courteous tone in written and verbal communications
• Document key details so colleagues can continue a case if needed
• Maintain organized notes while handling several active requests

Skills

• Reliable remote collaboration and time-management habits
• Basic familiarity with email, chat, and common office tools
• Ability to stay professional during difficult conversations
• Clear written and spoken English communication skills
• Comfort learning standard support systems and knowledge bases
• We welcome candidates with relevant coursework, project work, or early professional experience

Benefits

• Remote within the United States.

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