[Remote] Customer Support Specialist

Note: The job is a remote job and is open to candidates in USA. Utbildningsglädje is hiring a Customer Support Specialist to support its remote team. The role resolves customer inquiries, provides clear updates and follow-up, maintains accurate case records, and escalates issues beyond established guidance.

Responsibilities

• Provide clear status updates when resolution takes additional time
• Handle difficult conversations calmly and respectfully
• Protect personal and account information throughout each conversation
• Explain service procedures and common product features in straightforward language
• Follow up with customers on cases awaiting additional information
• Close resolved cases with a concise record of the action taken
• Flag repeated problems that may require improvements to help material

Skills

• Clear written communication and courteous customer interaction
• Patience and good judgment in challenging service conversations
• Comfort navigating web-based support tools and account systems
• Accurate note taking and organization of open requests
• Applicants must be authorized to work in the United States

Benefits

• Remote within the United States

Company Overview