[Remote] Customer Support Specialist

Note: The job is a remote job and is open to candidates in USA. Lavanderia Popular Santo Domingo is hiring a Customer Support Specialist to support its remote team. The role helps customers understand processes, troubleshoot common issues, and identify useful next steps, while providing consistent answers and escalating matters outside established guidance.

Responsibilities

• Respond to incoming customer questions using email, chat, or other approved support channels
• Log customer concerns and update support tickets with accurate notes
• Check existing knowledge articles for accurate, up-to-date answers
• Coordinate with colleagues to clarify product or account details
• Use customer relationship tools to maintain accurate interaction histories
• Confirm relevant account or order details before discussing sensitive information
• Identify requests requiring specialist assistance and escalate them appropriately

Skills

• Clear written communication and courteous customer interaction
• Patience and good judgment in challenging service conversations
• Comfort navigating web-based support tools and account systems
• Accurate note taking and organization of open requests
• Applicants must be authorized to work in the United States

Benefits

• Remote within the United States

Company Overview