[Remote] Director of Product Management - Performance Reporting

Note: The job is a remote job and is open to candidates in USA. Lexipol is hiring a Director of Product Management to own Performance Reporting’s strategy, roadmap, commercial performance, and execution. The role leads product direction, data integrity and responsible insight, go-to-market efforts, customer discovery, and cross-functional product talent.

Responsibilities

• Define and own a multi-year strategy for Performance Reporting — where to invest, where to partner, and where to decline
• Conduct rigorous market analysis — sizing, segmentation, and competitive landscape — and turn it into a defensible view of where the product should go
• Build business cases for new capabilities and major investments, including revenue model, expected impact, and how success will be measured
• Track state mandates, accreditation standards, and transparency expectations, and position the product ahead of them
• Own roadmap direction and prioritization across digital forms, the Command Center, early intervention, and public dashboards
• Set direction and hold the bar on quality while the product owner side drives the delivery roadmap and backlog day to day
• Make informed calls on data model, reporting architecture, and performance at agency scale, and know the implications of each
• Own configurability as a product problem — agencies need forms and workflows that match their own policy without a services engagement every time
• Own the product’s technical direction over a multi-year horizon, including where to invest, sustain, or rearchitect
• Balance near-term customer commitments against longer-term platform investment, and make the trade-offs explicit
• Own requirements for CJIS compliance, auditability, retention, access control, and chain of custody as product features, not constraints
• Set the standard for how early intervention scoring works — transparent inputs, explainable outputs, and thresholds agencies can defend
• Guard against false signals and misuse, and design so the product earns the trust of the officers it reports on as well as the leaders reading it
• Find where AI can facilitate work and deliver value without compromising accuracy, quality, or defensibility
• Own go-to-market strategy for new capabilities and major releases, from positioning through adoption
• Lead cross-functional launch readiness end to end — beta and user acceptance testing, enablement, documentation, and implementation support
• Drive post-launch adoption and customer feedback loops, and hold the organization to the outcomes the launch promised
• Own pricing and packaging, including how Performance Reporting is sold on its own and alongside the rest of the platform
• Partner with product marketing and act as the connective tissue across engineering, design, implementation, sales, and customer success
• Own revenue, retention, and expansion performance, and represent the product with customers and at industry events
• Run continuous discovery with chiefs, command staff, supervisors, records and compliance analysts, and the officers filling out the forms
• Use product analytics to see which reports get run, where workflows stall, and which features never get adopted
• Serve as the internal voice of the customer, and push back when priorities drift from what agencies actually need

Skills

• Candidates must already reside in the United States
• Applicants must be authorized to work for any employer in the U.S
• 6-10 years of product management experience, including full ownership of a product or product line and its commercial performance
• Success leading cross-functional go-to-market launches, pre- and post-launch
• Strong product strategy and market analysis skills, grounded in research
• Technical fluency to work credibly with engineering on data and architecture
• Experience with reporting or analytics software where accuracy is central
• Genuine customer-centricity, shown through a discovery practice you ran yourself
• Experience managing product talent in technical or non-technical roles
• Project Management Certification
• Pragmatic Marketing Certification(s)
• Experience with CJIS requirements is a strong plus
• Exposure to public safety, government, or other regulated environments
• Experience with compliance, risk, or audit-driven products built to withstand scrutiny
• Experience with configurable or template-driven products
• Familiarity with records management systems or other public safety data sources

Benefits

• Annual incentive (annual bonus)
• 401(k) with company match
• Flexible paid time off
• Full-time remote position with schedule flexibility, requiring availability during core hours across US time zones; occasional travel to the corporate office in Frisco, TX.

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