[Remote] Future Opening: Customer Service Representative - State Farm Agent Team Member

Note: The job is a remote job and is open to candidates in USA. Lori Henry State Farm Agency provides insurance and financial services to help customers manage everyday risks and recover from the unexpected. The Customer Service Representative will support policyholders with service requests, claims, policy changes, and coverage questions while identifying in-book sales opportunities and helping the agency achieve growth goals.

Responsibilities

• Provide exceptional customer service for existing State Farm policyholders
• Assist customers with policy changes, billing questions, endorsements, and renewals
• Support customers through the claims process and follow up as needed
• Conduct policy reviews to ensure coverage remains accurate and complete
• Identify opportunities to cross-sell or strengthen coverage within the existing book of business
• Maintain detailed and accurate documentation in State Farm systems
• Collaborate with agency team members to deliver a seamless customer experience
• Meet monthly in-book sales goals through needs-based recommendations

Skills

• Active Property & Casualty license required
• Life & Health license required
• Minimum 1 year prior State Farm agency experience required
• Ability to work independently in a remote environment
• Minimum 1 year of State Farm agency experience
• Fully licensed in Property & Casualty and Life & Health
• Strong customer service and relationship-building skills
• Comfortable pivoting service conversations into sales opportunities
• Excellent communication, organization, and follow-through
• Ability to manage multiple customer interactions in a remote environment
• Self-motivated, reliable, and detail-oriented

Benefits

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Commission and performance incentives
• Remote work flexibility
• Supportive and collaborative team culture
• Ongoing training and professional development
• Growth opportunities within an expanding agency

Company Overview