Remote Licensed P&C Insurance Agent – Customer Advocate & Sales Specialist at brighthush

About brighthush

brighthush is a forward‑thinking, customer‑centric insurance firm that empowers individuals and families to protect what matters most. With a robust portfolio of property and casualty products, we combine cutting‑edge technology, data‑driven insights, and a culture of continuous learning to deliver unparalleled service. Our mission is simple: to make insurance simple, transparent, and accessible for everyone.

Why Join brighthush?

At brighthush, you’ll find a workplace where innovation meets integrity. We celebrate diversity, encourage collaboration, and reward initiative. As a Remote Licensed P&C Insurance Agent, you’ll be part of a high‑performing team that values your expertise, supports your growth, and recognizes your contributions with competitive compensation, comprehensive benefits, and a flexible work environment.

Key Responsibilities

• Customer Engagement: Serve as the primary point of contact for policyholders, addressing inquiries, resolving issues, and ensuring a seamless experience from onboarding to renewal.
• Policy Management: Review, analyze, and recommend coverage options tailored to each client’s unique needs, ensuring compliance with state regulations and company standards.
• Sales & Upsell: Identify opportunities to cross‑sell and upsell additional products, driving revenue growth while maintaining a consultative, client‑first approach.
• Claims Assistance: Guide customers through the claims process, coordinating with adjusters and internal teams to expedite resolution and maintain satisfaction.
• Data Accuracy: Maintain meticulous records in our CRM, ensuring all client interactions, policy changes, and sales activities are accurately documented.
• Continuous Learning: Participate in ongoing training modules, webinars, and industry conferences to stay current on market trends, regulatory updates, and product knowledge.
• Team Collaboration: Work closely with underwriting, claims, and marketing teams to align strategies, share insights, and improve overall customer experience.
• Performance Metrics: Meet or exceed quarterly targets for customer satisfaction, policy renewals, and new business acquisition.

Essential Qualifications

• Active state license in Property & Casualty (P&C) insurance (or willingness to obtain within 90 days).
• Minimum of 2 years of experience in a customer‑facing insurance role, preferably in a remote or virtual environment.
• Strong verbal and written communication skills, with the ability to explain complex coverage concepts in simple terms.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Demonstrated problem‑solving abilities and a proactive mindset.
• High level of professionalism, integrity, and a genuine passion for helping people protect their assets.

Preferred Qualifications

• Experience with digital sales platforms and online policy management tools.
• Knowledge of state‑specific insurance regulations and compliance requirements.
• Background in risk assessment or underwriting support.
• Previous exposure to a high‑volume call center or virtual sales environment.
• Advanced certifications such as CPCU, AINS, or equivalent.

Skills & Competencies

• Customer‑Centric Mindset: Ability to empathize, listen actively, and deliver solutions that exceed expectations.
• Analytical Thinking: Evaluate policy details, risk factors, and financial implications to recommend optimal coverage.
• Time Management: Prioritize tasks, manage multiple client accounts, and meet deadlines in a fast‑paced setting.
• Adaptability: Thrive in a remote work environment, leveraging technology to stay connected and productive.
• Team Player: Collaborate effectively across departments, sharing knowledge and best practices.
• Resilience: Handle challenging customer interactions with composure and professionalism.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Remote Licensed P&C Insurance Agent, you’ll have access to:

• Structured mentorship programs pairing you with senior agents and industry experts.
• Annual tuition reimbursement for relevant certifications and courses.
• Leadership development workshops designed to prepare you for future managerial roles.
• Clear career pathways into Senior Agent, Team Lead, or Product Specialist positions.
• Regular performance reviews with actionable feedback and growth plans.

Work Environment & Company Culture

brighthush champions a culture of transparency, collaboration, and continuous improvement. Our remote teams enjoy:

• Flexible scheduling that respects work‑life balance.
• Weekly virtual coffee chats and monthly town‑hall meetings to foster community.
• Access to a digital wellness platform offering meditation, fitness, and mental health resources.
• Inclusive hiring practices that celebrate diverse perspectives and experiences.
• Recognition programs that celebrate milestones, achievements, and innovative ideas.

Compensation, Perks & Benefits

While specific figures vary by region and experience, brighthush offers a competitive base salary complemented by:

• Performance‑based commission structure with uncapped earning potential.
• Health, dental, and vision insurance plans for you and your family.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Remote work stipend covering home office setup and internet costs.
• Employee assistance program and financial wellness resources.

How to Apply

Ready to take the next step in your insurance career? Submit your application through our careers portal and join a team that values your expertise, supports your growth, and rewards your dedication. We look forward to exploring how you can contribute to brighthush’s mission of making insurance simple and accessible for all.