[Remote] Manager of Strategic Operations

Note: The job is a remote job and is open to candidates in USA. Gastro Health is a multi-specialty gastroenterology group providing medical care and healthcare services through its network of physicians and healthcare professionals. The Strategic Operations Manager supports enterprise strategic initiatives, special projects, operational improvement efforts, and cross-functional transformation programs by translating priorities into actionable plans and coordinating implementation. The role also supports stakeholder engagement, process adoption, performance monitoring, and continuous improvement across the organization.

Responsibilities

• As a Strategic Operations Manager at Gastro Health, this role supports the execution of enterprise strategic initiatives, special projects, operational improvement efforts, and cross-functional transformation programs. Working closely with physicians, operational leaders, and support center teams, the Manager translates organizational priorities into actionable project plans, coordinates implementation activities, and supports the adoption of new processes, programs, and capabilities. The Manager serves as a bridge between strategy and execution, helping ensure initiatives are effectively deployed, monitored, and sustained. Through project management, stakeholder engagement, analytical thinking, and collaborative leadership, this position contributes to organizational effectiveness, operational excellence, physician experience, and patient experience
• Lead and support strategic initiatives and special projects aligned with organizational priorities
• Coordinate project planning activities, including timelines, milestones, resource requirements, dependencies, risks, and mitigation plans
• Partner with operational, clinical, financial, and support center leaders to ensure effective execution of assigned initiatives
• Track project progress, monitor deliverables, and communicate clear status updates to stakeholders and leadership
• Assist in the deployment and rollout of enterprise programs, operational changes, technology-enabled solutions, and new business processes across practices and support center functions
• Identify operational improvement opportunities through stakeholder feedback, observation, data analysis, and process review
• Facilitate working sessions, project meetings, governance forums, and stakeholder alignment discussions
• Develop implementation plans, communications, training materials, job aids, and adoption support tools for new initiatives
• Support organizational standardization by documenting, refining, and implementing scalable best practices across markets and functions
• Monitor project and operational performance metrics and develop recommendations for continuous improvement
• Create presentations, executive summaries, dashboards, decision materials, and status reports for leadership teams
• Collaborate with Information Technology, Revenue Cycle, Operations, Human Resources, Finance, Clinical Affairs, and other functional teams to advance project objectives
• Support change management efforts by fostering stakeholder engagement, managing communications, and encouraging adoption of new processes and programs
• Maintain project documentation, governance materials, and initiative tracking tools using platforms such as Smartsheet, Microsoft Teams, SharePoint, and OneDrive
• Participate in enterprise transformation initiatives and organizational improvement efforts as assigned
• Travel domestically as needed

Skills

• 4-6 years of experience in healthcare operations, strategic operations, management consulting, project management, or a related field
• Experience leading cross-functional projects and coordinating multiple stakeholders is required
• Demonstrated ability to lead projects and strategic initiatives through planning, execution, deployment, and follow-through
• Strong organizational, prioritization, time management, and program management skills with the ability to manage multiple competing priorities
• Excellent verbal, written, and presentation skills with the ability to facilitate meetings, communicate complex information clearly, and build productive relationships across all levels of the organization
• Strong problem-solving capabilities with the ability to analyze data, identify root causes, evaluate opportunities, and drive process improvements that enhance operational performance
• Ability to support organizational change, drive stakeholder adoption, and influence outcomes without direct authority while fostering accountability and alignment across cross-functional teams
• Demonstrated attention to detail, adaptability, and commitment to achieving results
• Ability to leverage technology and innovative approaches to improve operational effectiveness and support organizational objectives
• Healthcare Operations (physician practice operations and ambulatory healthcare workflows)
• Business Operations (project management & process improvement methodologies, strategic planning frameworks)
• Data & Analytics (dashboard development, performance reporting, KPI & metric analysis, root cause analysis)
• Technology & Digital Solutions (AI native, Microsoft Office Suite, SmartSheets, practice management software)
• Experience supporting operational improvement, standardization initiatives, or enterprise deployments
• Physician practice management, ambulatory healthcare, or multi-site healthcare experience

Benefits

• Remote work (any location)
• Consistent hours with no weekends or evenings
• Paid holidays
• Paid time off (PTO)
• Medical/healthcare insurance
• Dental insurance
• Vision insurance
• Spending accounts
• Life and AD&D insurance
• Short- and long-term disability insurance
• Accident insurance
• Critical illness insurance
• Hospital indemnity insurance
• Legal insurance
• Identity theft protection
• Pet insurance
• 401(k) retirement plan with a non-elective Safe Harbor employer contribution for eligible employees
• Discretionary profit-sharing with employer contributions of 0%–4% for eligible employees
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)

Company Overview

Company H1B Sponsorship