[Remote] Patient Financial Advocate

Note: The job is a remote job and is open to candidates in USA. Family Care Center is hiring a Patient Financial Advocate to help patients access financial assistance and establish manageable payment plans for outstanding balances. The role reviews applications, adjusts account balances, monitors payment plans, communicates with patients, and supports compliance with applicable policies and regulations.

Responsibilities

• Reviews financial assistance applications submitted by patients, verifying documentation and eligibility against organizational sliding scale policy
• Approves sliding scale discounts and adjusts patient account balances in the billing system to reflect approved financial assistance
• Establishes and monitors patient payment plans, ensuring each plan is structured to fully satisfy the outstanding account balance within the agreed timeframe
• Reviews active payment plans on an ongoing basis to identify missed payments, changed circumstances, or balances not on track to be resolved, and contacts patients to request updates or renegotiate terms
• Communicates directly with patients by phone, email, and portal messaging to explain financial assistance eligibility, sliding scale determinations, and payment plan options
• Maintains accurate and complete documentation of financial assistance applications, approvals, denials, and payment plan agreements in the billing system
• Partners with the Patient Collections Supervisor and Patient Collections team to identify patients who may benefit from financial assistance or a payment plan
• Monitors financial assistance and payment plan trends and reports observations to the Director, Revenue Recovery, including opportunities to improve the application and approval process
• Ensures financial assistance and payment plan practices comply with organizational policy and applicable state and federal regulations, including charity care and collections requirements
• Responds to patient inquiries and disputes regarding financial assistance determinations and payment plan terms in a timely and professional manner
• Other duties as assigned by management

Skills

• High school diploma or general education degree (GED) required
• Three years of experience in healthcare billing, patient financial services, medical collections, or medical front-office operations, including patient registration, scheduling, insurance verification, or payment collection, required
• Experience with EHR and billing systems required
• Proficiency in Microsoft Office Suite required
• Associate's degree in healthcare administration, finance, or related field preferred
• Experience with financial assistance/charity care programs preferred
• Knowledge of sliding scale/charity care and payment plan regulations preferred

Benefits

• Engaging wellness program
• Volunteer events
• Team activities
• Clear paths for career advancement at every level
• Professional development and personal growth
• Work-life balance, free from weekend or evening hours
• Medical benefits
• Dental benefits
• Fertility benefits
• Retirement benefits
• Wellness benefits
• Profit sharing

Company Overview

Company H1B Sponsorship