[Remote] Product Manager, Client Experience

Note: The job is a remote job and is open to candidates in USA. BetterBrain is hiring a Product Manager, Client Experience to shape a simple, cohesive client experience across its health platform, app, AI, coaching, and clinical care. The role combines product strategy, hands-on design and building, client research, and thoughtful launches to improve engagement and outcomes.

Responsibilities

• Simplify onboarding so it works for every way people join us, whether directly, or through an employer or partner
• Turn a complex health system into an experience that feels simple, without losing what matters underneath
• Create one unified, consistent experience for clients on different programs, paths and goals, including how BeBe, our AI, shows up
• Pick the few numbers that tell us whether it works and move them
• Talk to clients directly through interviews and usability sessions, and use AI-moderated tools so research scales without a large team
• Use what we already hear from clients (coaching sessions, BeBe conversations, messages, session replays) to spot the biggest opportunities, then build the solutions
• Design, build, and push changes to production yourself, working alongside our engineers and coding agents
• Run launches through our rollout process: testing with coaches and clients, coach readiness, launch comms, measurement, and clear criteria to roll back

Skills

• We are looking for someone who has designed and shipped consumer products that people love and use again and again
• We care about what you have built and your slope of growth, not how many years you have done something
• Strong candidates come from one of two backgrounds
• You are an exceptional product designer who has owned an experience end to end, not just the screens
• You have led the design of a consumer product or core flow from early stage to real scale, and can point to the metrics it moved
• You have built or rebuilt a design system and got a team to actually use it
• You have shaped what got built, not only how it looked: you defined the problem, made tradeoffs and sequenced the work
• You stood out as a top performer: fast promotions, expanding scope, and people who would hire you again
• You are a top product manager who also has strong taste and hands-on design skill
• You have shipped consumer products that clients love and that moved engagement, retention or revenue
• You design and prototype yourself, and can show us work you made, not only work you managed
• You have turned a complex system into a simple experience without losing what matters underneath
• Taste: you know what great looks like, and you can explain why
• AI-native builder: you build with AI tools (for example Claude Code, Cursor or Lovable) and push your own work to production, not just prototypes
• Systems thinking: you can handle real complexity behind the scenes and still keep the surface simple
• Care with health information: you can design how people see results that may be worrying, clearly and kindly
• Strong ownership and bias toward action; you let data and client feedback guide decisions
• A portfolio or links to things you have designed or built
• Strong performance reviews from prior employers
• Multiple references from respected leaders or mentors who can speak to your judgment, ownership and character
• Experience in health or healthcare is ideal, but not required
• Experience in health or healthcare
• Experience with health data visualization, behavior change or habit design
• Experience designing AI or conversational interfaces

Benefits

• Shape the experience at the center of the company, with real autonomy and direct access to the founders.
• Participate in the most exciting health disruption of our generation (longevity science and AI).
• Be part of a mission-driven team tackling what we see as the #1 health problem in the world.
• Work at an AI-native company on the cutting edge of how products get designed and built.
• Join a company that has grown 20x year over year, at an inflection point.
• Competitive compensation including performance incentives and equity.

Company Overview