Remote Provider Relations Customer Support Specialist – Healthcare Provider Support & Ticket Management

About brighthush

brighthush is a trailblazing talent solutions firm that empowers organizations across healthcare, finance, information technology, and government to build high‑performing teams. With a legacy of excellence dating back to 2001, brighthush has grown into a global network of over 10,000 dedicated professionals who deliver customized staffing, consulting, and workforce optimization services. Our mission is simple: connect the right people with the right opportunities, and in doing so, transform businesses and careers alike.

As a remote‑first company, brighthush embraces flexibility, collaboration, and innovation. We believe that talent should not be constrained by geography, and that the best ideas emerge when people are empowered to work where they thrive. If you are passionate about delivering exceptional customer experiences, thrive in a fast‑paced environment, and want to be part of a culture that values growth, empathy, and impact, brighthush is the place for you.

Position Overview

We are seeking a highly motivated Provider Relations Customer Support Specialist to join our dynamic healthcare provider support team. In this role, you will serve as the primary point of contact for healthcare providers, managing inbound support requests, resolving issues, and ensuring a seamless, professional experience. This is a fully remote position open to candidates located in the United States.

Key Responsibilities

• Ticket Management: Receive, triage, route, and resolve inbound provider support tickets using our state‑of‑the‑art ticketing platform.
• Professional Communication: Respond to provider inquiries via email and ticketing channels with clarity, courtesy, and within established service‑level agreements.
• Productivity & Quality: Meet daily ticket completion targets while maintaining high accuracy and adherence to quality standards.
• Documentation: Log all interactions, resolutions, and follow‑ups in the CRM, ensuring data integrity and audit readiness.
• Workflow Compliance: Follow approved workflows, policies, procedures, and communication macros to deliver consistent, compliant support.
• Relationship Building: Foster positive, trust‑based relationships with providers by demonstrating empathy, professionalism, and a customer‑service mindset.
• Team Collaboration: Participate in scheduled team meetings, share insights, provide feedback, and stay aligned on operational improvements.
• Trend Analysis: Identify recurring provider questions or pain points, flag trends, and collaborate with cross‑functional teams to drive systemic improvements.
• Issue Escalation: Detect potential system bugs or process gaps from provider feedback and coordinate with technical and product teams for resolution.
• Remote Autonomy: Operate independently in a virtual environment, managing time, priorities, and communication with minimal supervision.

Essential Qualifications

• 1–2 years of experience in customer service, help desk, provider support, or a related field.
• Proven track record of managing high‑volume ticket queues while maintaining service‑level commitments.
• Exceptional written communication skills, with the ability to draft clear, concise, and professional emails.
• Strong organizational skills and meticulous attention to detail.
• Experience with ticketing systems, CRM platforms, or case‑management tools.
• Comfortable following structured workflows, policies, and standardized processes.
• Self‑starter who thrives in a remote, collaborative setting.

Preferred Qualifications

• Background in healthcare provider relations or familiarity with healthcare industry terminology.
• Experience with data analysis tools (Excel, Power BI, Tableau) to identify support trends.
• Knowledge of HIPAA compliance and data privacy best practices.
• Multilingual capabilities to serve a diverse provider base.
• Previous experience in a remote‑first organization with a distributed team.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and turning challenges into opportunities.
• Problem‑Solving: Ability to diagnose issues quickly, think critically, and propose effective solutions.
• Communication: Clear, empathetic, and professional in both written and verbal interactions.
• Time Management: Prioritize tasks, meet deadlines, and balance multiple concurrent tickets.
• Collaboration: Work seamlessly with cross‑functional teams (IT, product, compliance, and operations).
• Adaptability: Thrive in a fast‑changing environment and embrace continuous learning.
• Tech Savvy: Comfortable navigating multiple software tools and learning new systems quickly.

Career Growth & Development

At brighthush, we believe that career advancement is a shared journey. As a Provider Relations Specialist, you will have access to:

• Structured learning paths, including certifications in customer support, healthcare compliance, and data analytics.
• Mentorship programs pairing you with senior leaders in customer success and operations.
• Opportunities to transition into specialized roles such as Provider Success Manager, Process Improvement Lead, or Product Support Engineer.
• Regular performance reviews with clear metrics and actionable feedback to accelerate your professional growth.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.

Work Environment & Culture

brighthush champions a culture of inclusion, transparency, and empowerment. Our remote workforce enjoys:

• Flexible work hours that accommodate diverse lifestyles and time zones.
• Weekly virtual town halls and informal “coffee chat” sessions to foster community.
• Access to a digital collaboration hub (Slack, Teams, Miro) that keeps everyone connected.
• A commitment to mental and physical well‑being through wellness programs, virtual fitness classes, and mental health resources.
• Recognition programs that celebrate achievements, milestones, and innovative ideas.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with industry standards for remote customer support roles.
• Performance‑based bonuses tied to ticket resolution metrics and customer satisfaction scores.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (PTO), sick leave, and holidays.
• Professional development stipend for courses, certifications, and conferences.
• Remote work stipend to support home‑office setup.
• Employee assistance program (EAP) for confidential counseling and support.

Why Join brighthush?

When you join brighthush, you become part of a forward‑thinking organization that values your expertise, supports your growth, and rewards your dedication. You will:

• Make a tangible impact on the daily operations of healthcare providers nationwide.
• Collaborate with a diverse, high‑performing team that celebrates innovation.
• Enjoy the freedom of remote work while staying connected through robust digital tools.
• Benefit from a culture that prioritizes learning, well‑being, and career advancement.

Ready to Apply?

If you are a proactive, customer‑focused professional eager to thrive in a remote environment and help shape the future of provider support, we want to hear from you. Submit your application today and take the next step in your career with brighthush.