[Remote] Regional Account Manager Outdoor Living Job Details | James Hardie

Note: The job is a remote job and is open to candidates in USA. James Hardie is hiring a Regional Account Manager for Outdoor Living products to own downstream contractor demand for decking products in an assigned segment. The role manages customer accounts, defends and grows market share, drives product adoption and material conversion, and partners with channel managers and field teams to execute territory growth plans.

Responsibilities

• Identify opportunities to expand product adoption, increase share of wallet, and introduce new solutions that align with customer needs
• Defend business by maintaining strong, long‑term relationships with key customer accounts through consistent engagement, responsiveness, and value‑added support
• Serve as the key partner for both assigned customers (dealers/distributors) as well as market stakeholders (builders, architects, contractors), ensuring partnership, satisfaction and loyalty
• Develop structured account plans and execute growth targets for each key account
• Conduct regular business reviews with key accounts to assess goals, performance, challenges, and future needs
• Translate customer feedback into internal recommendations for product, pricing, service, or process improvements
• Maintain account profiles, activity logs, and pipeline opportunities in CRM tools
• Use data to forecast account performance, identify trends, and prioritize actions
• Drive Demand for Outdoor Living
• Engages market stakeholders to drive downstream demand for decking products by influencing material selection; enables cross-selling to support Channel Managers
• Works alongside Channel Manager and Exterior RAMs to gain share at "early buy” stage, creating downstream demand to drive dealer conversions
• Builds long-term contractor relationships through ongoing account engagement and tailored product solutions, while driving material conversion with contractors, and supporting other regional growth priorities
• Provides continuous training on installation techniques and best practices when using TimberTech products
• Win Share from Competitors
• Identifies displacement opportunities, positions product differentiation effectively, and executes targeted efforts to increase share of wallet
• Develops and executes a territory plan that translates regional priorities into daily activity
• Manages pipeline, targeting, and follow-up to ensure consistent execution against demand-generation goals and adjusts approach based on performance and market feedback

Skills

• Willingness and ability to cultivate relationships, grow networks, nurture leads, and passion to identify targets
• Ability to negotiate and collaborate with business leaders to achieve an ideal outcome
• Strong understanding of sales processes, sales funnel management, and sales practices
• Knowledgeable of market segmentation and go-to-market strategies
• Familiar with Customer Relationship Management systems to aid in organization and planning
• Strong business/financial acumen, preferably regarding the construction industry
• Understanding business (builder/dealer/installer) financials (margins, turns, labor optimization), market opportunity and dynamics to advise partners for mutual growth
• Ability to influence internal and external stakeholders and advocate for JHBP, effectively building relationships at all levels of an organization
• Able to present in front of large groups and convey messages in a captivating manner
• Familiar with key communication tools (DISC, SLII, etc.)
• Familiar with of basic construction practices with the ability to understand residential construction process
• Learns James Hardie product line, including features, applications, installation considerations, and value drivers across residential and commercial projects
• Bachelor's degree or equivalent experience required
• 3+ years of progressive sales experience with a high-level of organization, discipline, and self-structure
• Preferably within the building products industry
• 1+ years of experience working with a Customer Relationship Management system (Salesforce, HubSpot, Zoho, etc.)
• Valid driver's license is required
• Preferably regarding the construction industry
• Preferably within the building products industry

Benefits

• Remote from Los Angeles, CA
• Bonus eligibility
• Day-one health coverage: medical, dental, vision, and life insurance
• Paid vacation and company holidays
• 401(k) with 6% match
• Employee Stock Purchase plan (ESP)
• Parental leave
• Wellness programs

Company Overview