[Remote] Salesforce Administrator

Note: The job is a remote job and is open to candidates in USA. Jacoby & Meyers Accident & Injury Lawyers is seeking a Salesforce Administrator to administer, configure, and maintain its Salesforce platform. The role partners with business stakeholders and cross-functional teams to improve processes, manage data and security, support users, and align Salesforce with organizational needs.

Responsibilities

• Administer, configure, and maintain the Salesforce platform to support daily business operations
• Partner with business stakeholders to gather requirements and implement scalable, declarative Salesforce solutions
• Optimize business processes through automation, system enhancements, and continuous platform improvements
• Manage user access, security, data integrity, and system performance to ensure a secure and reliable Salesforce environment
• Support end users by troubleshooting issues, providing training, and promoting adoption of Salesforce best practices
• Collaborate with cross-functional teams to ensure Salesforce aligns with evolving business needs and organizational goals
• Maintain system documentation and ensure compliance with Salesforce governance and security standards
• Configure and maintain Salesforce using declarative tools, including custom objects, fields, page layouts, record types, validation rules, formulas, and Lightning App Builder
• Build, maintain, and optimize Salesforce Flows, approval processes, and other automation to improve business efficiency
• Manage user accounts, roles, profiles, permission sets, sharing rules, and security settings
• Create and maintain reports, dashboards, and list views to support business reporting and decision-making
• Troubleshoot and resolve Salesforce issues related to configuration, automation, data quality, user access, and system functionality
• Collaborate with business stakeholders to gather requirements and recommend scalable Salesforce solutions
• Support Salesforce integrations by coordinating with technical teams and assisting with testing and issue resolution
• Perform data imports, exports, cleansing, and deduplication to maintain data integrity
• Develop and maintain system documentation, including user guides, process documentation, configuration records, and release notes
• Conduct user training and provide ongoing support to promote Salesforce adoption and best practices
• Test new Salesforce releases and enhancements, coordinate user acceptance testing (UAT), and assist with change management activities
• Stay current on Salesforce features, releases, and industry best practices, recommending improvements to maximize platform capabilities

Skills

• Must reside in in the U.S
• Bachelor's degree in Information Systems, Computer Science, Business, or a related field, or equivalent work experience
• 3–5 years of experience administering Salesforce in a business environment or as a consultant
• Strong understanding of Salesforce architecture, including standard and custom objects, security model, profiles, permission sets, record types, and page layouts
• Experience building and maintaining Salesforce Flows and other declarative automation tools
• Experience with reports, dashboards, and data management tools such as Data Loader or Data Import Wizard
• Familiarity with Salesforce Lightning Experience and Lightning App Builder
• Experience supporting Salesforce integrations and understanding of REST APIs and data synchronization concepts
• Excellent analytical, troubleshooting, and problem-solving skills
• Strong communication skills with the ability to work effectively with both technical and non-technical stakeholders
• Salesforce Certified Administrator (required or strongly preferred)
• Salesforce Certified Administrator (required or strongly preferred)
• Salesforce Advanced Administrator certification
• Salesforce Business Analyst or Platform App Builder certification
• Experience with Sales Cloud and/or Service Cloud
• Experience with data migration, cleansing, and governance
• Familiarity with DevOps tools, sandbox management, and change deployment processes
• Basic understanding of SOQL, Apex, or Salesforce development concepts to effectively collaborate with developers
• Experience working in Agile project environments

Benefits

• Flexible Schedules
• Medical, Dental, Vision and Pet Insurance
• 401(k) with Company Match
• Company-paid Life Insurance and AD&D Coverage
• Voluntary Life Insurance
• Short-term and Long-term Disability
• Employee Assistance and Travel Assistance Programs
• Paid Time Off
• Paid Sick Time
• Paid Holidays
• Health FSA and Dependent Care FSA
• Accident Insurance
• Commuter Transportation Incentive
• Cell Phone and Internet Stipend
• Fully-paid parking
• Learning and Development Programs
• Remote Positions

Company Overview