[Remote] Senior Account Manager - Employee Benefits - Remote / Telecommute

Note: The job is a remote job and is open to candidates in USA. Cynet Systems lists a Senior Account Manager role focused on employee benefits and strategic client accounts. The role grows and retains group enrollment, advises clients on benefits and related programs, resolves account issues, and supports client education and compliant benefit administration.

Responsibilities

• Directly responsible for aggressively growing and retaining group enrollment by acting as the primary point of contact, leading benefit interpretation, claims analytics, and issue resolution for clients HR staff, brokers, and consultants on behalf of the organization. Requires discretionary judgment to deliver a superior client experience, traveling to in and out of state locations to meet client requirements and expectations. Serves as an integral partner of the account management team for new and renewing business, in sales strategy and benefit design modeling. Utilizes benefit expertise, business acumen, and knowledge base as a tool set to resolve client requirements and issues
• Builds and maintains an active and strong cultivated relationship with clients, acting independently as a trusted advisor. Collects and analyzes data concerning consumer behavior to understand and share changing needs. Applies superior communication, analytical, and problem-solving skills to resolve or triage inquiries to the respective business partners within the company. Serves as owner for documenting, tracking, coordinating, and closing account issues and communicating results back to the client
• Participates in benefit analysis and development of structured programs to engage members, including open enrollment strategy, wellness services deployment, and implementation oversight acting in a consultative role to strengthen relationships and maximize value realization on behalf of the client
• Partners with Account Managers in conducting nationwide employer and employee educational and communication meetings in person and virtually. Partners with the onboarding and account management team to assist with providing an exceptional client experience during new business implementation and renewing account retention
• Reinforces with clients an understanding of legal developments and changes with regulations related to insurance carriers and Federal and State laws affecting clients, policies, and procedures to ensure compliant administration of benefit programs

Skills

• Bachelor s Degree
• In lieu of a Bachelor s degree, an additional 4 years of relevant work experience is required in addition to the required work experience
• Superior communication skills and knowledge of employee benefits issues necessary to effectively communicate with clients, insurance carriers, and prospects concerning employee benefit lines of coverage
• Ability to problem solve, strong organizational skills, detail-oriented, responsive, self-motivated, and able to work independently as well as part of a team
• Proficiency with Microsoft Word and Excel is required
• Proficient knowledge of insurance information, technology, and new legislation
• Current health and life license for respective jurisdictions is required
• 3+ years of experience in sales, sales support, implementation, benefit administration, service, or account management
• Basic working knowledge of PowerPoint is preferred

Benefits

• Remote / Telecommute
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Company Overview