[Remote] Senior Manager, Trader Onboarding & Identity Operations

Note: The job is a remote job and is open to candidates in USA. Topstep is hiring a Senior Manager, Trader Onboarding & Identity Operations to lead the strategy and execution of trader onboarding, identity verification, sanctions screening, KYC/EDD, and quality management. The role oversees a specialized team and partners with Legal, Compliance, Product, and Engineering to improve verification workflows, user conversion, and regulatory compliance.

Responsibilities

• Team Building, Development & Performance: Recruit, hire, train, and develop a high-performing team, fostering an accountability-driven culture with ongoing feedback. Lead modern performance management practices, including regular quality assurance (QA) reviews, one-on-ones, active coaching, and career development
• Strategic Planning & Staffing: Plan workforce and staffing needs to align operational capacity with company growth goals. Define strategic objectives, set team KPIs, and track performance metrics to drive operational results
• Fraud Systems & Capability Enhancement: Evaluate fraud risk systems, policies, and operational procedures to identify vulnerabilities and mitigate platform abuse. Continuously enhance Know Your Customer (KYC/CIP) capabilities and verification logic across the entire trader lifecycle
• Data-Driven Pattern Analysis: Analyze identity alerts, identity fraud data, and transactional signals to identify emerging risk patterns, vectors, and systemic weaknesses, translating findings into actionable mitigation strategies
• Compliance & Legal Governance: Ensure strict adherence to financial and industry compliance standards (e.g., AML/KYC, CIP, and OFAC Sanctions). Partner closely with Legal Counsel and Compliance to ensure all onboarding, screening, and fraud processes comply with evolving legal mandates
• Cross-Functional Collaboration: Partner with Trader Research & Analytics, Product Management, and Engineering to drive continuous process improvements, optimize verification workflows, and resolve complex fraud issues
• End-to-End Operational Execution: Direct the lifecycle execution for trader verifications across Registration (Sanctions screening), Second Purchase (IDV/Persona), Payout Readiness (CIP/Tax W-8/W-9), and Regulated Entity Onboarding (KYC/EDD)

Skills

• 7 + years of progressive leadership experience in fintech, prop trading, digital brokerage, or regulated financial services operations, with deep hands-on expertise in Identity Operations, IDV, CIP, KYC/AML, and Sanctions frameworks
• 3 + years of direct experience hiring, building, and managing teams (including managing people managers and/or senior technical specialists) in high-volume, regulated operational environments
• Demonstrated track record of evaluating fraud risk systems, analyzing complex fraud data for trend identification, and enhancing organizational KYC and identity detection capabilities
• In-depth working knowledge of global compliance standards including AML/BSA regulations and OFAC sanctions frameworks
• Proven ability to collaborate effectively with Product & Engineering, Trader Research & Analytics, Legal Counsel, and external payment processors/issuers
• Expertise in capacity planning, setting operational KPIs, conducting QA reviews, and leveraging operational data to optimize technology budgets and workforce forecasting
• Exceptional written and verbal communication skills, with a track record of motivating distributed teams asynchronously and navigating fast-paced, high-growth startup environments

Benefits

• Fully remote to hybrid work arrangement.
• Seven Company-paid Holidays.
• Generous Family Leave.
• Paid time off is front-loaded.
• Competitive 401(k) matching.
• Health, dental, and vision insurance for full-time employees.
• Bonus for taking 5 consecutive vacation days.
• Food and groceries budget.
• Contributes towards health and wellness.

Company Overview