[Remote] Senior Platform Product Manager, Payment Platform Accounts

Note: The job is a remote job and is open to candidates in USA. Airbnb is hiring a Senior Platform Product Manager to shape the product vision, strategy, and roadmap for its Payment Accounts area. The role leads cross-functional initiatives to build and scale payment account capabilities, partnering with teams across Payments, Trust, Guest & Host, Compliance, and external enterprise and identity stakeholders.

Responsibilities

• The Senior Platform Manager, Accounts will help shape the product vision, strategy, and roadmap for the Payment Accounts area, and lead execution of cross-functional initiatives with partner teams across Payments, Trust, Guest & Host, and Compliance
• You will own how this platform scales to many different guest and host use cases, and support business outcomes on guest and host services
• You will partner with a cross-functional team of engineers, designers, data scientists, marketplace businesses and operations to build and scale these capabilities
• You will also work closely with external enterprise partners and identity stakeholders to deeply understand their needs and ensure the products we build drive real business impact
• Account Foundations ownership, owning payments requirements with Trust, Guest & Host, and Compliance teams at Airbnb, and executing on logical account structures + external account orchestration in support of payments use cases
• Account Receivables: Partner on account receivables and loss-reduction initiatives where Payment Accounts capabilities can improve user experience, operational clarity, or risk outcomes
• Evaluation of account-related user data required to understand evolving behaviors and needs related to payment activity and management.  Data signals related to payment preferences help deepen the passport profile (identity graph) associated with all users on the marketplace.  These signals may also assist in reducing false positive risk and compliance actions as well
• Resolution of account frictions and compliance information.  Ongoing transparency and management of various business related information and points of contact to reduce downstream friction or unnecessary account restrictions.  This would also be an area to manage account access among several different users with access to data, actions, and payment methods

Skills

• 7+ years of experience building payment platforms or fintech products in a product management role, with a track record of owning strategy, roadmap, and execution
• Demonstrated experience building enterprise or B2B2C products for large marketplaces, including deep understanding of identity workflows, compliance requirements, and fraud & losses
• Experience building or managing API-based products and developer-facing platforms, with the ability to engage credibly with engineering teams and external developer partners
• Experience contributing to products that serve users across multiple geographies, currencies, or regulatory environments
• Ability to define a clear product area strategy, success criteria, and roadmap, and align cross-functional partners around priorities and tradeoffs
• Exceptional prioritization and decision-making skills: given competing needs and limited resources, able to make clear tradeoffs and communicate rationale to stakeholders at all levels
• Ability to build strong partnerships inside and outside the Product organization, including with operations, compliance, finance, legal, and external enterprise customers
• Technical background: domain experience in multi-rail payment processing & operations is a strong plus
• Experience with payments and risk losses
• Experience scaling digital wallets and identity services
• Experience at a consumer marketplace or two-sided platform with both B2B and B2C product surface areas
• Experience with AI prototypes in the product development process
• Demonstrated ability to successfully scale products from 0>1, including building new product areas in ambiguous environments

Benefits

• This position is US - Remote Eligible; the role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.
• This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Company Overview

Company H1B Sponsorship