Remote Unlicensed Insurance Customer Service Representative – Life‑Cycle Support & Product Guidance – Brighthush

About Brighthush

Brighthush is a forward‑thinking, tech‑enabled contact center that empowers brands worldwide to deliver exceptional customer experiences. With a global footprint and a culture rooted in innovation, collaboration, and continuous learning, Brighthush has become a trusted partner for organizations seeking to streamline their customer service operations while maintaining the highest standards of quality and compliance. Our mission is simple: to help our clients create brighter, more engaging interactions that drive loyalty, growth, and lasting value.

Why Join Brighthush?

At Brighthush, we believe that people are the heart of every great customer experience. That’s why we invest heavily in our team members, offering a dynamic work environment, competitive compensation, and a wealth of professional development opportunities. Whether you’re a seasoned customer service professional or just starting your career in insurance support, Brighthush provides the tools, training, and mentorship you need to thrive.

Position Overview

We are looking for a dedicated Remote Unlicensed Insurance Customer Service Representative to join our growing team. In this role, you will serve as the first point of contact for our customers, guiding them through the entire insurance lifecycle—from understanding coverage options to resolving complex issues and ensuring their financial well‑being. Your work will directly impact customer satisfaction, retention, and the overall success of our clients’ insurance programs.

Key Responsibilities

• Handle inbound and outbound customer interactions with courtesy, professionalism, and efficiency.
• Leverage a comprehensive knowledge base and ongoing training to accurately answer questions, recommend suitable products, and close sales opportunities.
• Actively listen to customers, identify their needs, and resolve issues in a timely manner.
• Research and retrieve missing information from internal systems; collaborate with cross‑functional teams to resolve escalated matters.
• Utilize advanced technology platforms to complete account management tasks, including policy updates, renewals, and claims status inquiries.
• Document all customer interactions and orders accurately in the designated CRM and billing systems.
• Follow all scripts, policies, and procedures to ensure compliance with industry regulations and company standards.
• Safeguard confidential and personal information in accordance with data protection laws and internal security protocols.
• Escalate complex or unresolved issues to appropriate supervisors or specialized teams for resolution.
• Participate in regular training sessions, team meetings, and knowledge‑sharing forums to stay current on product updates, system enhancements, and process improvements.
• Adhere to attendance and scheduling requirements, maintaining a high level of reliability and punctuality.

Essential Qualifications

• Minimum age of 18 years.
• High school diploma or equivalent.
• Excellent written and verbal communication skills.
• Typing speed of 20+ words per minute with high accuracy.
• Basic proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Fundamental understanding of Windows operating systems.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Demonstrated ability to evaluate, troubleshoot, and follow up on customer issues.
• Conflict resolution, problem‑solving, and negotiation aptitude.
• Customer‑service orientation: empathetic, responsive, patient, and conscientious.
• Self‑management and the ability to thrive in a fast‑paced, evolving environment.
• Team‑player mindset with a focus on collaboration and customer success.
• Authorized to work in the United States.
• At least one year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support within a contact center setting.

Preferred Qualifications

• Experience in the insurance industry or with financial products.
• Knowledge of insurance terminology, policy structures, and regulatory requirements.
• Familiarity with CRM platforms and call‑center software.
• Experience handling high‑volume, multi‑channel customer interactions.
• Previous exposure to sales or upselling within a customer service context.

Skills & Competencies

• Strong analytical and critical‑thinking abilities.
• Excellent interpersonal skills and the capacity to build rapport quickly.
• Adaptability to changing priorities and new technologies.
• High level of integrity and commitment to confidentiality.
• Proactive learning mindset and a passion for continuous improvement.
• Resilience under pressure and a solution‑oriented attitude.

Career Growth & Learning Opportunities

Brighthush is committed to nurturing talent and providing clear career pathways. As a Remote Unlicensed Insurance Customer Service Representative, you will have the chance to:

• Advance into senior support roles, such as Team Lead or Quality Analyst.
• Transition into specialized insurance product lines, including life, health, or property & casualty.
• Explore cross‑functional roles in sales, underwriting, or claims management.
• Participate in leadership development programs and mentorship initiatives.
• Earn certifications in insurance, customer experience, or project management.

Work Environment & Culture

Brighthush fosters a collaborative, inclusive, and high‑energy culture that values every team member’s contribution. Key highlights include:

• Fully remote work model with flexible scheduling to support work‑life balance.
• Open communication channels and regular virtual town halls.
• Team‑building activities, virtual coffee breaks, and recognition programs.
• Commitment to diversity, equity, and inclusion across all levels.
• Access to a digital learning hub with courses, webinars, and knowledge bases.

Compensation & Benefits

While specific figures may vary based on location and experience, Brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards for remote customer service roles.
• Performance‑based bonuses and incentive programs.
• Paid time off (PTO) and paid holidays.
• Comprehensive medical, dental, and vision coverage after 60 days of employment.
• Access to a flexible benefits marketplace for additional coverage options.
• Short‑term disability, life insurance, and accident/critical illness coverage.
• Retirement savings plan with company match where available.
• Paid training and professional development stipend.
• Casual dress code and a supportive, collaborative team environment.

How to Apply

Ready to bring your passion for customer service and insurance to a dynamic, remote team? Click the link below to submit your application and take the first step toward an exciting career with Brighthush.

Apply to Brighthush Today

Join Brighthush – Where Your Voice Makes a Difference

At Brighthush, we’re more than a contact center; we’re a community of innovators, problem‑solvers, and customer‑experience champions. If you’re driven, customer‑centric, and eager to grow in a supportive, tech‑forward environment, we want to hear from you. Apply now and help us create brighter, more meaningful interactions for customers around the world.